Terms and Conditions
Merlin Entertainments Ltd reserve the right to alter, close or remove details/exhibits without prior notice for technical, operational or other reasons and that no refunds can be given in these circumstances. Children must be accompanied by an adult. Merlin Entertainments Ltd reserve the right to refuse entry without explanation.
The e-ticket cannot be used in conjunction with any other offer, promotion or voucher or exchanged for cash. No refunds can be made. Photocopies are not accepted.
The card holder must be present or written expressed permission must be presented upon collection of tickets.
Visitors are admitted subject to a condition that, if requested to do so, they will allow themselves and/or their belongings to be searched. It is prohibited to take any items that are deemed by management to be unsuitable/unsafe for a family attraction.
SEA LIFE London Aquarium and The Merlin Entertainments Group shall have no liability for loss or damage arising on the premises, and accept no liability for travel expenses or any other out of pocket expenses.
All ticket prices and opening times are subject to change.
All guests under the age of 16 must be accompanied by an adult aged 18 or above.
All ticket holders will now have their hand stamped at the till point for re-entry purposes. Guests refusing to have their hand stamped will not be granted re-entry , unless a hand stamp is shown. Any guests that wish to re-enter the attraction will need to show a hand stamp along with their ticket.
All tickets are sold on a non-refundable and non-transferable basis. If you are unable to use your booking on the date booked for we can revalidate your tickets for you for use within the year however there is a £5.00 administration fee for the whole booking to do so. This can be paid on the day at the ticket office or via the Merlin Contact centre on +44 (0)871 663 1678.
Bookings for Behind the Scenes Tours can be purchased as an additional feature to your visit, and must be purchased with an admission ticket to SEA LIFE London Aquarium. These tours cannot be taken as an individual visit without visiting the SEA LIFE London Aquarium.
All tickets booked online or via our bookings line cannot be used in conjunction with any promotional offers, discounts or vouchers.
Promotional offers and deals can not be used toward experiences such as the Behind the Scenes Tour and Snorkeling with sharks.
From time to time Merlin Entertainments Group or other authorised parties may carry out photography and/or video recording and/or other monitoring on or in the vicinity of the Aquarium which may feature visitors. By accepting these terms and conditions, you agree that Merlin Entertainments Group or any authorised party may use such images in perpetuity in any promotional, advertising or publicity material in any format whatsoever. You further agree that copyright in these materials rests with Merlin Entertainments Group or such authorised party (as the case may be).
Restrictions apply to some types of film and photography equipment. For more information please see our Press Enquiries section.
SEA LIFE Annual Pass Terms and Conditions
An Annual Pass will only be valid with it is used and/or presented by the named cardholder, it displays a photograph which must be a true likeness of the holder, and is within the validity period.
Photocopies of a SEA LIFE Annual Pass will not be accepted.
Any use or attempted use of an Annual Pass in breach of these terms and conditions or the relevant attraction’s regulations will result in the annual pass being revoked without compensation.
For the avoidance of doubt, pass sharing is a breach of these terms and conditions and any attempted use of an Annual Pass by someone other than the photographerd and named holder, regardless of reason, will result in access being refused and the Annual Pass being revoked without conpensation to any person including the named holder.
Possession of an Annual Pass does not guarantee entry to the attractions. The management of the relevant attraction reserves the right to refuse admission for any reason as provided by each attraction’s regulations including, but not being limited to, the attraction reaching full capacity.
Possession or use of the Annual Pass does not guarantee immediate entry to any attraction during peak times.
All passes are sold on a non refundable and non transferable basis.
SEA LIFE London Aquarium Annual Passes will include entry to all other SEA LIFE centre’s and sanctuaries in the UK, SEA LIFE Annual Passes purchased from other SEA LIFE Centre’s and sanctuaries will not be valid at SEA LIFE London Aquarium unless stated.
If you lose your SEA LIFE Annual Pass you will need to return to the issuing attraction to have a new pass printed at a fee of £10.00 per pass.
If your pass is stolen you will need to report this to the police for a crime reference number and the issuing attraction for information regarding replacing your pass.
You Annual Pass does not entitle you to access to the Behind the Scenes Tour or Snorkel with Sharks encounter, and these will need to purchased separately without additional discount.
Merlin Annual Pass Terms and Conditions
For the UK Merlin Annual Pass terms and conditions click here
Wichtige Hinweise
Die Online-Tickets für das europäische Ausland gelten nur für das ausgewählte Datum. Am Ende des Buchungsvorganges müssen die Online-Tickets über einen Drucker ausgedruckt werden. Am Tag des Besuches werden Sie an der Eingangskasse gegen die jeweiligen Eintrittskarten eingetauscht. Für ermäßigte Karten ist auf Verlangen ein Nachweis an der Kasse vorzulegen. Kinder unter 3 Jahren sind kostenlos.
Beachten Sie bitte, dass Ermäßigungscoupons, Promotion- und sonstige Ermäßigungsgutscheine oder Angebote sowohl beim Kauf der Online-Tickets als auch beim Einlass keine Gültigkeit haben. Keine Barauszahlung. Die Online-Tickets sind vom Umtausch ausgeschlossen. Fotokopien sind ungültig.
Merlin Entertainments Ltd behalten sich das Recht vor, Teile der Attraktion aus technischen, operativen oder anderen Gründen zu ändern, zu entfernen oder zu schließen. Hieraus entsteht dem Kunden kein Anspruch auf Rückerstattung. Kinder müssen von einem Erwachsenen begleitet werden. Merlin Entertainments Ltd können den Einlass ohne Angabe von Gründen verweigern.
Belangrijk, Gelieve dit te lezen
De tickets die u hier online bestelt moet u afdrukken en meebrengen naar de kassa. Opgelet: de tickets zijn alleen geldig voor de datum die u geboekt hebt. Opgelet: de online tickets kunnen niet gecombineerd worden met andere promotionele acties. De online tickets zijn niet geldig voor scholen/groepen. De transactie zal uitgevoerd worden door "Global Collect EV" Het SEA LIFE centre is elke dag open vanaf 10 uur. Voor groepsreservering gelieve direct contact op te nemen met het SEA LIFE centre.
Important, Priêre De Lire Ceci
Les billets que vous commandez 'on line' doivent être imprimés et présentés à la caisse. Attention: les tickets ne sont valables que pour la date que vous avez réservée. Attention: les billets 'online' ne peuvent être cumulés avec d'autres actions promotionnelles. Les billets 'online' ne sont pas valables pour les écoles et/ou groupes. La transaction sera effectuée par "global collect EV" Le centre SEA LIFE est ouvert tous les jours à partir de 10h. (fermé le 25 décembre et matinée du 01 janvier). Pour les réservations de groupe veuillez contacter directement votre centre SEA LIFE.
Viktigt, Läs!
Denna biljett är endast giltig för den dagen den är utskriven. Biljetten kan inte kombineras med andra förmåner eller erbjudanden. Biljetten kan inte växlas till pengar. Biljetten bör vara den originala utskriften. Utställningens innehåll kan variera enligt säsong eller även av annan orsak. Barn bör göras sällskap av en vuxen.
Tärkeää, Lue!
Liput, joita voit ostaa täältä pitää tulostaa itse. Tuo liput kassallemme tullessasi käymään SEA LIFE:ssa. Alle neljävuotiaat lapset veloituksetta, lippua ei tarvita. Huomaa, että lippusi ovat voimassa vain varaamanasi/valitsemanasi päivänä. Huomaa, että muita etuja ei voi yhdistää online-lippuihin varaustilanteessa, eikä SEA LIFE en tullessa.Ryhmävarauksissa ota ystävällisesti yhteyttä siihen SEA LIFE keskukseen jossa aiot vierailla.
Por Favor Léase
Este servicio de venta te permite imprimir directamente la entrada desde casa en tu impresora, una vez obtenida preséntala en la taquilla de SEA LIFE. Tenga en cuenta que la entrada sólo será válida para la fecha elegida. Las entradas on-line no son acumulables con otras ofertas o promociones, ni durante el proceso de reserva ni el día de la visita. La transacción se hace a través de "Global Collect EV". SEA LIFE está abierto todos los días del año desde las 10 de la mañana (excepto el 25 de diciembre). Para reserva de grupos, por favor contacte directamente con el centro SEA LIFE que desee visitar.