Careers

To apply for an open, paid position, please visit www.merlincareers.com.

We'd love to have you join our team!
All job offers are contingent upon the candidate pasing a pre-employment background check.


Open Positions

Primary role is to provide excellent customer service to all guests entering the attraction by providing them knowledge about all the products that SEA LIFE Minnesota has to offer and through positive guest interactions. This part time position is a flexible position that works through out the Operations Department in both Sales and Guest Experience positions.

SPECIAL NOTE: TO BE CONSIDERED ALL APPLICATIONS MUST INCLUDE A RESUME.

QUALIFICATIONS:

  • Excellent customer service skills
  • Passion for sales
  • Fun, Positive attitude.
  • Strong communication skills
  • Ability to work independently or as part of a team
  • Flexible availability (weekends are a MUST)
  • Experience dealing with large crowds a plus
  • Ability to prioritize multiple guests and cash handling
  • Ability to maintain a high level of enthusiasm while doing repetitive work
  • Reliable and punctual

GENERAL DUTIES:

  • Smile and greet every guest that you encounter and pair them with the best aquarium product that meets their needs.
  • Have a working knowledge of what the Aquarium is and be able to describe to guests in an exciting manner.
  • Understand the different programs at the aquarium: Behind the Scenes tours, Feed the Sharks/Rays/Turtles/Touchpool, Memberships, Plunge, Adventure Guides and offer these programs to each group as they purchase tickets.
  • Handle customer issues effectively and professionally and know who to contact if further assistance in needed
  • Efficiently handle each customer interaction, particularly on peak days, while maintaining high customer service standards.
  • Be in position as assigned by manager on duty to ensure proper coverage for the different areas of the building.
  • Always be in full, proper uniform.
  • Attend Operation meetings and all staff meetings as scheduled.
  • Other duties and responsibilities as assigned.

SALES RESPONSIBILITIES:

  • Understand ticketing system and use it effectively.
  • Understand coupons, gift certificates and prepaid tickets and how to enter them into the ticketing system.
  • Expedite members and pre-paid ticket holders entrance into the aquarium.
  • Able to complete new membership process.
  • Work the Photo entrance and/or roaming positions and effectively capture welcome photos of guests
  • Work the Photo Redemption area and understand all the products offered, processes of ringing up a package and printing the photos..
  • Follow the correct cash handling procedures set by SEA LIFE Minnesota

GUEST EXPERIENCE RESPONSIBILITIES:

  • Interpret all areas of the Aquarium in a fun, exciting way.
  • Deliver 45-minute Behind-the-Scenes tours that are both educational and entertaining.
  • Interact with guests and offer stories and information about the animals and answer questions as needed.
  • Offer shark tooth necklaces to guests as a secondary revenue source.
  • Always welcome guests into your area and offer a pleasant parting

To apply, please visit www.merlincareers.com.

Guest Service Representative

Job Description
The Marketing Coordinator’s main responsibility is the implementation and ongoing management of the SEA LIFE Minnesota’s interactive channels. This role also is responsible assisting in the implementation and ongoing analysis of all marketing related efforts. The Marketing Coordinator position is integral in the success of customer facing brand positioning and driving overall admissions.

Job Requirements
Four year degree in Marketing, Communications, or related field, or equivalent experience
1 to 3 years marketing experience
Digital marketing experience preferred
Strong written and oral communication skills
Positive attitude and willingness to adapt to dynamic environment
Ability to handle a variety of tasks simultaneously
Proficiency with Microsoft Office (Word/Excel/PowerPoint) required; experience with Adobe Creative Suite (InDesign/PhotoShop/Illustrator), HTML preferred
Experience working with Basecamp / Highrise
Proficiency working with Constant Contact or similar campaign tool,KEY OBJECTIVES

Implement strategies to deliver branded internal and external communications ensuring our customer message is clear and consistent with the brand image/guidelines
Execute brand positioning activities within the Minnesota market
Demonstrate a proactive approach to the company Vision and Values
Maximize digital exposure to drive admissions and brand awareness
Demonstrate a clear commitment to achieving the highest standard of customer service

Key Responsibilities
Develop and implement a comprehensive and strategic plan for all interactive channels including; social media, Google Analytics, website, PPC, SEO, and Review Sites
Manage expectations and push results from 3rd party contractors
Develop/implement/recap comprehensive and strategic plans for all eNewsletter communications
Work with operations staff to develop and maintain site standards for customer facing communications
Work with operations to implement and maintain customer research to help drive overall marketing decisions
Assist with overall implementation and analysis of marketing tactics
Assist in the implementation of the overall Mall of America marketing campaign
Drive prebook and daily admissions
Utilize yearly marketing plan to guide decision making
Other duties as assigned

Financial
Prepares and submits daily, weekly, and monthly marketing reports showing effectiveness of marketing efforts
Ensures purchase orders and check requests are accurately submitted and reconciled each period

Health & Safety
Responsibility to ensure compliance of Health, Safety & Security within the workplace.
Understand risk assessments within own workplace and ensure reporting of any new risks to appropriate manager.
Ensure own compliance of safe working procedures in place for work activities within job role.
In cases of incidents or accidents ensure appropriate reporting is completed in a timely manner and if necessary the corrective action has been taken to avoid repeat of such incidents and accidents.

Marketing Coordinator


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Opening Hours

Mon - Thur
10am - 7pm*
Fri
10am - 8pm*
Sat
9:30am - 8pm*
Sun
10am - 6:30pm*

Contact us

952-883-0202
sharky@sealifeus.com

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