Terms and Conditions
SEA LIFE - UK Attractions
Merlin Entertainments (SEA LIFE) Ltd reserve the right to alter, close or remove details/exhibits without prior notice for technical, operational or other reasons and that no refunds can be given in these circumstances. Children must be accompanied by an adult. Merlin Entertainments Ltd reserve the right to refuse entry without explanation.
Tickets purchased online cannot be used in conjunction with any other offer, promotion or voucher or exchanged for cash. No refunds can be made. Photocopies are not accepted. Prices and hours are subject to change without notice.
Website Survey Terms and Conditions
Download the: SEA LIFE 241 Full Terms and Conditions 2013
Download the: SEA LIFE KGF Full Terms and Conditions 2013
Download the: SEA LIFE Discount Full Terms and Conditions 2013
Download the UK Merlin Annual Pass Terms and Conditions
Download the: SEA LIFE Competiton Terms and Conditions 2013
- Simpson Travel Holiday Offer
SEA LIFE Turtle Fest 2012: Promotion terms and conditions
1.1 We have been asked to draft suggested terms and conditions for a free prize draw promotion to be run as part of SEA LIFE Turtle Fest 2012.
1.2 We have previously advised on the short form T&Cs that should be placed on marketing communications with limited space such as the proposed posters and entry slips.
2 Long form terms and conditions
2.1 Open to UK residents over 18 only. Employees of the Promoter and its associated companies and their immediate families or anyone else professionally connected with the promotion are excluded from the prize draw.
How to enter
2.2 To enter this free prize draw you must complete an entry slip (available in every UK SEA LIFE centre) by entering your name, age, postal address and email address and hand it in to a collection point within a UK SEA LIFE centre. Alternatively, you can request an entry slip by sending your request in a stamped addressed envelop to: Simpson Competition, Marketing Dept, Merlin Entertainments (Sea Life) Ltd, 3 Market Close, Poole, Dorset BH15 1NQ. No purchase necessary.
2.3 Only one entry per person. Anyone making multiple entries will be automatically disqualified.
2.4 The closing date is 11:59 pm on Friday, 15 June 2012. Entries received after this date will not be valid.
2.5 The prize is a family holiday provided by Simpson Travel which consists of:
2.5.1 7 nights self-catered accommodation for two adults and two children (under 11s) at the Periyali Villas in Zakynthos;
2.5.2 Return flights for two adults and two children between a UK and Zakynthos airport including all air taxes and fees; and
2.5.3 Car hire for the duration of the holiday.
2.6 The prize is available during the week commencing 16 September 2012 or 23 September 2012, or weeks in May or June 2013 (excluding half term) only.
2.7 The prize is provided by Simpson Travel and the company's standard Terms and Conditions of business will apply. Additional Terms and Conditions will also apply to the car hire. For further information please call 0208 8392 5856 or visit the Simpson Travel website at www.simpsontravel.com.
2.8 The prize excludes all other costs, expenses and arrangements not expressly included in the prize which includes (a) any form of insurance (b) any accommodation extras (e.g. telephone, mini-bar, spa treatments, room service, and food and drink) (c) any personal expenses and/or visa costs. Please note that transfers to and from Zakynthos airport are excluded since car hire is included in the prize. Additional charges and expenses incurred for goods, services, attractions, facilities, upgrades, activities and events not expressly included within the prize are payable solely by the winner and their companions. The Promoter will not be held liable where such charges and/or expenses are incurred and no refund or reimbursement will be made. The Promoter does not accept any responsibility where the winner, or their companions, is/are unable to pay in full for any such charges and/or expenses incurred.
2.9 Prizes are non-transferable and non-refundable and the winner cannot request any alternative prize (cash or otherwise).
2.10 In the event of circumstances outside of its reasonable control, the Promoter reserves the right to substitute the prize for one of equal or greater value.
Winner Selection and Contact
2.11 All complete and valid entries received before the Closing Date will be entered into the prize draw taking place on Tuesday, 03 July 2012. The winner will be the first entry drawn at random from all eligible entries.
2.12 The winner will be notified by email (the Notification) within 14 days of the Closing Date using the contact details provided at the time of entry.
2.13 If the winner is not contactable, does not respond within 14 days of the Notification or if the prize is declined, the Promoter reserves the right to award the prize to another entrant drawn in accordance with these Terms and Conditions or to forfeit the prize.
2.14 You agree that if you are the winner, you will take part in and co-operate fully with reasonable publicity accompanying or resulting from this promotion without further recompense.
2.15 Entrants accept that the Promoter has the right, without any additional payment or permission, to the use the winner's name and county of residence for the purposes of announcing the outcome of or in relation to the Promotion.
2.16 [The name of the winner will be published on www.visitsealife.com OR [For details of the winner please send your request in a stamped addressed envelope to: Simpson Competition, Marketing Dept, Merlin Entertainments (Sea Life) Ltd, 3 Market Close, Poole, Dorset BH15 1NQ.]
2.17 No responsibility can be accepted for lost, delayed or incomplete entries.
2.18 To the fullest extent permitted by law, and with the exception of liability arising from either from fraud, or from death or personal injury caused by negligence of the Promoter, its employees or agents, neither the Promoter, its employees nor its agents assume any responsibility for:
2.18.1 Any failure to fulfill obligations by any third parties involved in the Promotion including Simpson Travel;
2.18.2 Any fault, malfunction, damage, loss or disappointment suffered by the participants in the Promotion howsoever arising from participating in the Promotion;
2.18.3 Any system or communication failures or any other reason whereby the Promotion is not capable of running as planned, regardless of cause;
2.18.4 Any other matter outside of the Promoter's reasonable control; and
2.18.5 Any liability howsoever arising connected with the Promotion and all warranties, conditions, undertakings, terms and obligations implied by law (whether by statute, common law, or otherwise).
2.19 You acknowledge that the Promoter is not a party to contract you may enter into with the supplier of a reward or prize.
2.20 If deemed necessary the Promoter reserves the right to cancel, modify or extend or suspend this Free Prize Draw.
2.21 The Promoter reserves the right to modify these Terms and Conditions at any time on giving notice through its website at www.visit.sealife.com
2.22 By entering this free prize draw you;
2.22.1 accept these Terms and Conditions;
2.22.2 consent to the use of your personal data by the Promoter for (a) for the purpose of administration of the prize draw (including publishing your name and county if you are the winner and (b) any other purposes to which you have consented.
2.22.3 consent, unless you have indicated otherwise, to the Promoter sending you information about its conservation work and other related activities.
2.23 The Promoter's decision will be final and no correspondence will be entered into in respect of all matters concerning the promotion.
2.24 The Promoter reserves the right to exclude any entry from the draw if they deem it to be ineligible and the Promoter shall have complete discretion in this respect.
2.25 This promotion is governed by English law and subject to the exclusive jurisdiction of the English Courts.
Promoter: Merlin Entertainments (Sea Life) Limited, 3 Market Close, Poole, Dorset BH15 1NQ.
3 Other considerations
3.1 Unless winners are selected by a computer process that produces verifiably random results, winners must be selected by an independent person or under the supervision of an independent person.
3.2 As previously advised, you will need to comply with the Data Protection Act in respect of the personal data collected as part of the promotion. Please let us know if you would like further advice in this regard.
28 May 2012
SEA LIFE - US Attractions
Tickets purchased online cannot be used in conjunction with any other offer, promotion or voucher or exchanged for cash. No refunds can be made. Photocopies are not accepted. Prices and hours are subject to change without notice.
SEA LIFE reserves the right to alter, close or remove details/exhibits without prior notice for technical, operational or other reasons and that no refunds can be given in these circumstances. Children must be accompanied by an adult. SEA LIFE reserves the right to refuse entry without explanation.
Online ticket holders should proceed to the admissions counter or fast track line for admission to the aquarium.
In the event you wish to contact us please write to us at the appropriate site address below:
SEA LIFE Arizona
5000 S. Arizona Mills Circle, Ste 145
Tempe, AZ 85282
Or by telephone at 877-526-3960
SEA LIFE Minnesota
Mall of America
120 East Broadway
Bloomington, MN 55425 USA
Or by telephone at 952.883.0202
SEA LIFE Grapevine
Grapevine Mills Mall
3000 Grapevine Mills Parkway
Grapevine Texas 76051
Or by telephone at (972) 539-9386
SEA LIFE Kansas City
2405 Grand Blvd, Ste 380
Kansas City, MO 64108
Or by telephone at 816.471.4FUN (4386)
1. Making your booking:
The party leader must be authorized to make the booking on the basis of these booking conditions by all persons named on the booking and by their parent or guardian for all party members who are under 18 when the booking is made. The party leader is responsible for making all payments due. The party leader must be at least 18 when the booking is made. All bookings must be made online via the website. At the end of the booking process, you are asked to confirm that you have read and agree with our booking conditions. Your booking will be confirmed by a booking reference, we will reconfirm your booking by email. The confirmation is sent to the email address which you enter/provide at the time of making your booking. However if you have spam filtering on your email account, our email might not reach you. Your email voucher will serve as proof of payment for your attraction ticket. You will need to present this confirmation email at the appropriate entrance to gain entry. You must take the confirmation email with you or you may not gain entry. Please check your booking confirmation carefully as soon as you receive it. Contact us immediately if any information on the confirmation appears to be incorrect or incomplete as it may not be possible to make changes later.
Full payment is required at the time of booking.
3. Your contract:
A binding contract between the purchaser and Sealife US LLC (for Arizona, Grapevine and Kansas City locations) or Sealife Minnesota LLC, which are a part of Merlin Entertainments Group US LLC, comes into existence when the final page of the booking confirmation procedure gives you a booking reference. This contract and all matters arising out of it are governed by state law.
4. The cost of your ticket(s):
We are committed to providing great value offers on tickets; where possible offering discounts on entrance rates. There are likely to be some seasonal special offers and in some circumstances prices may go up or down. The price of your ticket(s) will be confirmed at the time of booking. We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error. A total price of your ticket(s) will be given before you confirm your booking which you may accept or not. All prices are for pre-booking. Tax will be added at the end of your transaction before submitting payment.
5. Changes by you:
Once a booking reference has been issued it will not be possible to amend or transfer your booking.
6. Cancellation by you:
Should you or any member of your party need to cancel your booking once it has been confirmed, the party leader must immediately advise us. All cancellations must be made by contacting the site. As soon as you cancel, your unique confirmation number or email voucher will become void and non-redeemable. We regret it is not possible to make refunds in respect of cancelled bookings.
7. Changes and cancellation by us:
Occasionally, we have to make changes to and correct errors and other details both before and after bookings have been confirmed and cancel confirmed bookings and we must reserve the right to do so. If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:
(a) accepting the changed arrangements or
(b) purchasing an alternative ticket offer from us. If the chosen alternative date is less expensive than your original one, we will refund the difference but if it is more expensive, we will not ask you to pay any more
(c) cancelling or accepting the cancellation in which case you will receive a full refund of all monies you have paid to us.
Please note, the above options are not available where any change made is a minor one. In all cases, our liability for significant changes and cancellations is limited to offering you the above mentioned options. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation.
*8. Force Majeure: *
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss (as more fully described in clause 9 (1) below) as a result of "force majeure". In these booking conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
9. Our Liability to you:
(1) We promise to make sure that the ticket arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted arrangements. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).
(2) We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:
• the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or
• the act(s) and/or omission(s) of a third party not connected with the provision of visit and which were unforeseeable or unavoidable or
• 'force majeure' as defined in clause 8.
(3) Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which any supplier agrees to provide for you where the services or facilities are not advertised in our leaflet or website and we have not agreed to arrange them.
(4) The promises we make to you about the services we have agreed to provide or arrange as part of our contract will be used as the basis for deciding whether the services in question had been properly provided.
(5) Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any business losses.
(6) You must provide ourselves and our insurers with all assistance we may reasonably require. You must also tell us and the supplier concerned about your claim or complaint as set out in clause 12 below. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred".
*10. Complaints and problems: *
In the unlikely event that you have any reason to complain or experience any problems with your visit to an attraction, you must immediately inform the supplier of the service(s) in question. Any verbal notification must be put in writing as soon as possible. Until we know about a problem or complaint, we cannot begin to resolve it. You must write to our Guest Services Team at the attraction you have visited, within 28 days of the end of the visit to the attraction giving your booking reference and full details of your complaint. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.
11. Your Responsibilities:
Bookings are accepted on the understanding that all persons are normally in good health and able to fulfill the physical demands of the attraction visit. It is your responsibility to ensure all members of the party are in possession of all necessary travel and health documents before departure. We cannot accept any liability or associated costs if you are refused entry onto transport or into the attraction country as a result of failure to carry correct documentation.
12. Conditions of Suppliers:
Many of the services which make up your visit are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions (see clause 9 (3)). Copies of the relevant parts of these terms and conditions are available on request from the supplier concerned.
*13. Special Requests and Medical Problems: *
If you have any special request, you must advise us at the time of booking. Although we will endeavor to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.
14. Call Monitoring and Recording:
As part of our continuing effort to ensure you receive the highest service standards, we may monitor and record your call for training purposes.
*15. Directions: *
Please make sure you have directions to SEA LIFE; basic directions are also provided on your email voucher. Directions should be used in conjunction with an up to date map.
*16. Parking: *
Parking is always at the vehicle owner’s risk.
USA Ticket Terms
Die Online-Tickets für das europäische Ausland gelten nur für das ausgewählte Datum. Am Ende des Buchungsvorganges müssen die Online-Tickets über einen Drucker ausgedruckt werden. Am Tag des Besuches werden Sie an der Eingangskasse gegen die jeweiligen Eintrittskarten eingetauscht. Für ermäßigte Karten ist auf Verlangen ein Nachweis an der Kasse vorzulegen. Kinder unter 3 Jahren sind kostenlos.
Beachten Sie bitte, dass Ermäßigungscoupons, Promotion- und sonstige Ermäßigungsgutscheine oder Angebote sowohl beim Kauf der Online-Tickets als auch beim Einlass keine Gültigkeit haben. Keine Barauszahlung. Die Online-Tickets sind vom Umtausch ausgeschlossen. Fotokopien sind ungültig.
Merlin Entertainments Ltd behalten sich das Recht vor, Teile der Attraktion aus technischen, operativen oder anderen Gründen zu ändern, zu entfernen oder zu schließen. Hieraus entsteht dem Kunden kein Anspruch auf Rückerstattung. Kinder müssen von einem Erwachsenen begleitet werden. Merlin Entertainments Ltd können den Einlass ohne Angabe von Gründen verweigern.
Belangrijk, Gelieve dit te lezen
De tickets die u hier online bestelt moet u afdrukken en meebrengen naar de kassa. Opgelet: de tickets zijn alleen geldig voor de datum die u geboekt hebt. Opgelet: de online tickets kunnen niet gecombineerd worden met andere promotionele acties. De online tickets zijn niet geldig voor scholen/groepen. De transactie zal uitgevoerd worden door "Global Collect EV" Het SEA LIFE centre is elke dag open vanaf 10 uur. Voor groepsreservering gelieve direct contact op te nemen met het SEA LIFE centre.
Important, Priêre De Lire Ceci
Les billets que vous commandez 'on line' doivent être imprimés et présentés à la caisse. Attention: les tickets ne sont valables que pour la date que vous avez réservée. Attention: les billets 'online' ne peuvent être cumulés avec d'autres actions promotionnelles. Les billets 'online' ne sont pas valables pour les écoles et/ou groupes. La transaction sera effectuée par "global collect EV" Le centre SEA LIFE est ouvert tous les jours à partir de 10h. (fermé le 25 décembre et matinée du 01 janvier). Pour les réservations de groupe veuillez contacter directement votre centre SEA LIFE.
Denna biljett är endast giltig för den dagen den är utskriven. Biljetten kan inte kombineras med andra förmåner eller erbjudanden. Biljetten kan inte växlas till pengar. Biljetten bör vara den originala utskriften. Utställningens innehåll kan variera enligt säsong eller även av annan orsak. Barn bör göras sällskap av en vuxen.
Liput, joita voit ostaa täältä pitää tulostaa itse. Tuo liput kassallemme tullessasi käymään SEA LIFE:ssa. Alle neljävuotiaat lapset veloituksetta, lippua ei tarvita. Huomaa, että lippusi ovat voimassa vain varaamanasi/valitsemanasi päivänä. Huomaa, että muita etuja ei voi yhdistää online-lippuihin varaustilanteessa, eikä SEA LIFE en tullessa.Ryhmävarauksissa ota ystävällisesti yhteyttä siihen SEA LIFE keskukseen jossa aiot vierailla.
Por Favor Léase
Este servicio de venta te permite imprimir directamente la entrada desde casa en tu impresora, una vez obtenida preséntala en la taquilla de SEA LIFE. Tenga en cuenta que la entrada sólo será válida para la fecha elegida. Las entradas on-line no son acumulables con otras ofertas o promociones, ni durante el proceso de reserva ni el día de la visita. La transacción se hace a través de "Global Collect EV". SEA LIFE está abierto todos los días del año desde las 10 de la mañana (excepto el 25 de diciembre). Para reserva de grupos, por favor contacte directamente con el centro SEA LIFE que desee visitar.