Attraction location map

Frequently Asked
Questions

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Why do I have to pick an entry time?

We ask you to pick an entry time to manage the number of people in the aquarium. This helps us reduce lines and make sure the experience is enjoyable for everyone!

What if I miss my entry time?

We can still admit you up to two hours after your entry time and will do our best to get you in as quickly as possible.

Can I change my date and time?

You may request to change your date up to 36 hours before your scheduled arrival date and time. To request a date change, please email us at sealifesanantonio@sealifeus.com and include your order confirmation number. Please note that date changes are based on the availability of tickets when you'd like to come.

Do I need to print my tickets?

No, you do not need to print your tickets. We encourage you to select "Print@Home and Mobile Ticket" to receive digital tickets on your electronic device.

If I buy a Combo Ticket, do I have to visit both SEA LIFE and LEGOLAND Discovery Center San Antonio on the same day?

Yes, the timeslot you select to visit is your arrival time to LEGOLAND Discovery Center San Antonio. You're welcome to visit SEA LIFE any time during the same day. This can be before or after your visit to the Discovery Center. The average family spends 60-90 minutes at SEA LIFE and 2-3 hours at LEGOLAND Discovery Center. Please see each attraction's website for complete hours of operation.

How do I redeem my coupon or promotional code?

To redeem a valid coupon code or promotional code, click on the "Promotional Code" tab of our online ticketing window and enter in the code. Then, you can continue purchasing your discounted tickets to SEA LIFE San Antonio.

Note: In order to redeem your discounted tickets, you must bring the coupon with you and surrender it to the SEA LIFE Admissions Desk.

Coupon Codes

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How do I buy tickets?

We have many different options for booking and purchasing tickets. We recommend that you buy tickets online in advance because it is the easiest way to guarantee entry and save.

You may also buy tickets over the phone and, when available, purchase walk-up tickets at the door. Please note that walk-up tickets may not be available during peak periods like weekends, holidays and during times of high school and group volume.

Do you sell tickets for other attractions at SEA LIFE?

Yes, we sell Combo Tickets including admission to LEGOLAND Discovery Center San Antonio, conveniently located just across the mall's food court!

What methods of payment do you accept?

For online purchases we accept American Express, Mastercard and VISA. At the Admissions Counter, we accept cash, VISA, Mastercard, Discover and American Express.

Do I have to visit both attractions on my Combo Ticket in one day?

Yes, the timeslot you select to visit is your arrival time to LEGOLAND Discovery Center San Antonio. You're welcome to visit SEA LIFE any time during the same day. This can be before or after your visit to the Discovery Center. The average family spends 60-90 minutes at SEA LIFE and 2-3 hours at LEGOLAND Discovery Center. Please see each attraction's website for complete hours of operation.

Why do I have to pick an entry time?

We ask you to pick an entry time to manage the number of people in the aquarium. This helps us reduce lines and make sure the experience is enjoyable for everyone!

What if I miss my entry time?

We can still admit you up to two hours after your entry time and will do our best to get you in as quickly as possible.

Can I change my date and time?

You may request to change your date up to 36 hours before your scheduled arrival date and time. To request a date change, please email us at sealifesanantonio@sealifeus.com and include your order confirmation number. Please note that date changes are based on the availability of tickets when you'd like to come.

Do I need to print my tickets?

No, you do not need to print your tickets. We encourage you to select "Print@Home and Mobile Ticket" to receive digital tickets on your electronic device.

How do I redeem my coupon or promotional code?

To redeem a valid coupon code or promotional code, click on the "Promotional Code" tab of our online ticketing window and enter in the code. Then, you can continue purchasing your discounted tickets to SEA LIFE San Antonio.

Note: In order to redeem your discounted tickets, you must bring the coupon with you and surrender it to the SEA LIFE Admissions Desk.

Coupon Code

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How long will it take to see the whole aquarium?

On average it will take about 60 to 90 minutes to enjoy the full SEA LIFE experience. However, you can spend as long as you'd like with our marine creatures. Your general admission ticket permits re-entry, so you can even return for a visit at a later time. Note: Group tickets do not permit re-entry.

Can we touch the creatures?

For the health and safety of you and our creatures, we ask that you do not touch any of our creatures unless invited to by a staff member, for example, at our Interactive Touchpool experience.

Am I allowed to take photos at SEA LIFE San Antonio?

Yes, we encourage you to take as many photos as you'd like! Please be sure to tag us at #SEALIFESA, too!

We do, however, ask that you turn off your flash when you're inside the aquarium. Some of our creatures' natural habitats are areas of low or limited light.

Where can I store my belongings?

We do not have storage lockers available at SEA LIFE San Antonio. Please make arrangements to store your belongings before you visit us.

Do you have a gift shop?

Yes, we have a gift shop! It is located at the end of the aquarium and is also accessible by the public. You do not need to purchase a ticket to enter the store.

May I bring food or snacks into the Aquarium?

SEA LIFE San Antonio Aquarium does not allow outside food or drink into the attraction.

Where can I eat lunch or dinner?

We do not have a café at SEA LIFE San Antonio, but there are many restaurants nearby in the mall. Your general admission ticket permits re-entry, so you can always leave and come back to finish your visit! Note: Group tickets do not permit re-entry.

What happens if I need to leave before the end of my visit?

General Admission tickets are valid for the whole day, so you are free to enter and exit at your leisure. Please ensure your however that your hand is stamped before exiting so that you can gain re-entry. Note: Group tickets do not permit re-entry.

What will I see when I visit SEA LIFE San Antonio?

This one-of-a-kind experience will get you up close and face-to-face with amazing underwater creatures such as sharks, stingrays, sea stars, seahorses, jellyfish and thousands of colorful fish!

Is there a place for nursing mothers?

Currently we do not have a place designated for nursing mothers. We apologize for the inconvenience!

Are there any restrictions for the children's play area?

Due to state health and safety regulations, children in the play zone area are required to wear socks and must be under 4'9" tall.

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Do you offer any discounts?

The easiest way to save is to buy your tickets online in advance.

SEA LIFE San Antonio will periodically offer various discounts for a limited time period. Please check our Facebook page and local media for future discount announcements. Discounts are only valid when purchasing standard full-price tickets at the door. Offers cannot be combined with specials or discounts. SEA LIFE cannot guarantee entry or availability of walk-up tickets.

Do you participate in the Zoo Pass for discounted tickets?

No, we do not participate in the Zoo Pass for discounted tickets or complimentary entry.

I receive a discount through my employer. How do I receive this discount?

As an employee of one of our Employer Partners, you can purchase discounted tickets online through your company's intranet. To locate the link, please contact your company's Human Resources department. Walk-up Employer Partner discounts are not available.

Do you offer a military discount?

Yes, we offer a walk-up discount of $3.00 off General Admission for individuals with valid military ID. This discount is not valid online or in conjunction with any other offer and is based on the availability of walk-up tickets.

How do I redeem my coupon or promotional code?

To redeem a valid coupon code or promotional code, click on the "Promotional Code" tab of our online ticketing window and enter in the code. Then, you can continue purchasing your discounted tickets to SEA LIFE Michigan.

Note: In order to redeem your discounted tickets, you must bring the coupon with you and surrender it to the SEA LIFE Admissions Desk.

Coupon Code

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Who is SEA LIFE San Antonio for?

SEA LIFE San Antonio is perfect for families with children age 3-12, however, people of all ages will love our amazing creatures!

Are there any age restrictions?

SEA LIFE San Antonio is suitable for people of all ages, however, if you are under the age of 16 you will need to be accompanied by an adult aged 18 or older.

The Children's Play Area area is specifically designed for children aged 10 and under. 

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May I get a refund or cancel my tickets?

Tickets are non-refundable, as stated in our Terms and Conditions.

How can I change my ticket date or time?

You may request to change your scheduled date and time up to 36 hours before your scheduled visit. To request a change, please email us at sealifesanantonio@sealifeus.com and include your order confirmation number. Please note that date changes are based on the availability of tickets when you'd like to come.

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How do I apply?

Visit www.merlincareers.com to apply and select "North America Vacancies".

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Is SEA LIFE San Antonio Aquarium wheelchair and stroller accessible?

Yes, the attraction is accessible for wheelchairs and strollers, however, double strollers are not recommended.

Are wheelchairs or electric scooters available for rent?

SEA LIFE does not have wheelchairs or electric scooters available for rent. 

Where should I park?

There are four convenient parking locations at the Shops at Rivercenter. The Shops at Rivercenter are within walking distance of nearly all downtown San Antonio locations including the Alamo and Riverwalk. Downtown San Antonio is accessible via all major highways including I-37, I-10, and I-35.

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How much do First to Play Annual Passes cost?

First to Play Annual passes are our most affordable Annual Pass!

  • If you purchase 1 or 2 First to Play Passes, they are $55 per pass.
  • If you purchase 3 of more passes, they are $50 per pass.

Each pass is non-transferable and can only be used by the person pictured on the pass. Please be aware Children 2 and under are free.

 

How long will First to Play Passes be available?

First to Play Passes go on sale October 23 at 10am.

There are a LIMITED number of First to Play Passes Available! We do anticipate these will sell out, so act now!

Once these passes sell out, the price will increase…Buy now and save!

What benefits come with the First to Play Pass?

SEA LIFE San Antonio First to Play Annual Pass allows guests 12 Months unlimited entry along with loads of additional perks and benefits.

First to Play Passes include an exclusive invitation to our preview weekend before the Grand Opening!

Additional Benefits Include:

  • Unlimited admission to SEA LIFE San Antonio for one year after date of first visit
  • 10% Discount on Birthday Parties
  • Invitation to special Annual Pass preview days including the First to Play Preview Weekend
  • Access to exclusive members-only events
  • One Ranger Activity Pack
  • 10% Discount in our SEA LIFE Store

Please note that each SEA LIFE San Antonio Annual Pass is intended for the use of one specific individual and cannot be used interchangeably for different individuals.

When can I claim my First to Play Passes?

You'll receive an email as our opening date approaches next spring with information about claiming your First to Play passes!

These passes will be picked up at the admissions desk for SEA LIFE San Antonio once we are open!

Are there any combo Annual Passes with LEGOLAND Discovery Center?

Combo First to Play Annual Passes will also be available beginning Tuesday, October 23 at 10am!

These passes include unlimited admission to both LEGOLAND Discovery Center and SEA LIFE San Antonio!

We’ll have preview weekend for BOTH sites, so you get double the fun! Combination Annual passes start at just $90!

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