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Visitor Information Coronavirus

Dear visitors, we are closed until 20.12.2020. 

If you have already booked tickets for this period, please contact Gast.slberlin@merlinentertainments.biz, quoting your booking number and your preferred alternative date of visit. 

 

The extension of the Lockdown Light will probably last until 20.12.2020, but I cannot book tickets until 06.01.2021. Why?
Even though we hope to be back soon it is not sure yet if we will be able to open again from 21.12.2020. As soon as we have news about this, we will reactivate the tickets for visits before 07.01.2021 and open our attraction accordingly. We will keep you informed via our website and our social media channels.

The well-being and health of our visitors are our highest priorities. Therefore, we ask you to follow the following guidelines to help contain the virus and to secure everyone's health.

To be able to control our capacities inside our attraction we offer online tickets with an allocated time slot for your visit.

Book your ticket or timeslot now

Safety and hygiene at site

If you have any symptoms that may be part of an infection with the virus COVID-19 or if you have been in contact with a person who got diagnosed positive for the virus, we kindly ask you to postpone your visit at one of our aquariums.

If you have already purchased tickets, please contact our callcenter via +49 (0)180 666 690 101 (0,20 €/call from a German fixed network, mobile network max. 0,60€/call)

1 Abstand Min

Keep your distance

Please keep a minimum distance of 1.5 metres to everyone that is not part of your household.

2 Maske Min

Wear a mask

Please be aware that it is mandatory to keep your mask on at all times during your visit.

Please note: For the protection of our guests and staff, we cannot make any exceptions - if you are unable to wear a mouth and nose protector for health reasons, please postpone your visit to us!

3 Händewaschen Min

Wash your hands

Frequently wash your hands with soap (min. 20 seconds)

5 Desinfektion Min

Disinfection

Please use our disinfectant dispensers at the entrance and inside.

4 Niesen Min

Sneezing and Coughing

Please sneeze and cough into your armpit.

6 Bargeldlos Min

Paying contactless

We kindly ask you to refrain from paying with cash and use contactless paying methods like purchasing online tickets or payment by credit/debit card.

FAQ: Purchasing a ticket

To be able to control our capacities inside our attraction we offer online tickets with an allocated time slot for your visit. Every time slot only allows a certain number of visitors to enter our attraction to secure the minimum distance between people at all times. Our employees will scan your online ticket contactless from your mobile phone or from a printed sheet.

No. Please make sure that the day and time of your planned visit is correct before you purchase your ticket and be there in time. Unfortunately, we cannot assure an entry after your allocated time slot due to reasons of capacity inside our attraction.

If your desired day or time slot is not available, the time slot has reached its maximum capacity. Please choose another time slot for your own safety. 

You still have the opportunity to purchase tickets at site. However, we kindly ask you not to pay with cash to minimize the contact between people. 

We included capacities for people who already have tickets and didn't select a time slot beforehand. Just come and talk to one of our employees and they will add you to the next possible time slot.

We included capacities for our annual pass holders who didn't select a time slot beforehand. Just come and talk to one of our employees and they will add you to the next possible time slot.

FAQ: Your visit

Yes, the time of your visit is limited to 90 minutes.

Children under the age of three do not have to wear a mask.

The well-being and health of our visitors and employees are our highest priorities, that's why we cannot provide the following experiences at the moment: Show feedings and touch pools.

FAQ: SEA LIFE Annual Pass

We will extend all annual passes, that are valid after March 17th 2020 with no extra charge. The time that the annual pass will be extended to is depending on the final closing time of our attractions. For example: 

    • 5-8 weeks closed: Extension by 2 months
    • 9-12 weeks closed: Extension by 3 months

The basis for this extension is the final closing time of the attraction in which you purchased your annual pass. 

We will take care of the extension for you. It will be done automatically, so you don't have to do anything. It is not necessary to print out your SEA LIFE annual pass again. The new validity date will be automatically updated in our systems.

Every SEA LIFE annual pass that has been already purchased will keep its validity. The period of validity will start on the first day of activation in one of our attractions.

Due to the temporary closure, the period of activation of the online tickets will be extended: After the reopening of our attractions you have six weeks to activate your annual pass. 

Please keep in mind that the SEA LIFE annual pass can only be activated in the SEA LIFE location over which you purchased the pass online. 

We have updated our options for extensions for all SEA LIFE annual passes that are expiring/have expired while we were closed. We offer you to extend your annual pass for the regular extension price if you extend it within a month after the attraction's reopening.

You will get a new annual pass for your extension. The new expiration date depends on the day on which you activated your extension.

Extending or using the annual pass after the given deadline is not possible.

You can activate and collect your new SEA LIFE annual pass within a month after the attraction reopened. You will receive a new annual pass. The new expiration date depends on the day on which you activated your extension at site. Please keep in mind that you can only activate and collect your annual pass at the SEA LIFE location where you purchased it online.