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Know Before You Go

PRE-BOOKING IS ESSENTIAL - Please pre-book tickets online before you visit the attraction.

CASHLESS ATTRACTION - We are a cashless attraction. Please be ready to make on-site payments using a ‘contactless’ bank card. 

Removal of Covid Requirements:

With all COVID-19 restrictions ending, our priority is to continue to offer the best possible experience to our guests whilst ensuring we also look after our staff. We continue to have hygiene and safety measures in place throughout our attraction, including enhanced cleaning, hand sanitiser and increased ventilation. 

Although masks are no longer mandatory, they are recommended within the attraction for guests. Any staff who may wish to continue wearing a face covering whilst working, will have the option to do so. At Merlin Entertainments our guests and staff safety remain of paramount importance and we’ll therefore continue to monitor and review this situation.

If you or any of your party display any symptoms of COVID-19 or have tested positive, we ask that you do not visit to rearrange your booking. This can be done by the 'manage my booking' link on your email confirmation or you can access the booking portal here. Alternatively, please message our Facebook page or email slcbray@merlinentertainments.biz