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Frequently Asked Questions

Ticket Queries

If you are looking to make a future booking, or have an existing booking please see instructions and clarifications below which may answer some of your more immediate questions:

Pre-booking your visit online before you visit the attraction is essential for all guests. To book a ticket click here.

If you have booked a ticket to visit us in the near future, your ticket may need to be revalidated if we are closed on your visit date and you will be able to rearrange your visit for a later date. Once we have an authorised re-opening date, we will be making tickets available to those customers to rebook, with varying extension dates based on the ticket type you have purchased.   

 

If your tickets were purchased through a third-party, we ask you to contact the company directly. If they require any information from us, please email our Guest Experience Team  and we will be more than happy to help.  

Annual Passholders including Merlin, Local and Season pass holders can click here to pre-book entry. Every pass holder in attendance must pre-book their admission and present both the reservation and their valid pass at the entrance. Under 3s and carers must also pre-book admission.

Please be advised that regular exclusion dates apply as per your Pass terms and conditions.

If you have booked one of these tickets AND our attraction is closed on the date you intended to visit, your ticket is still valid and you can rearrange your visit online. You will need to pre-book a date and time of your choosing in advance as we have reduced our capacity to allow for social distancing. Book your time slot here.

Anyone wishing to visit, including promotional ticket holders, will need to pre-book a ticket in advance as we have reduced our capacity to allow for social distancing. This includes vouchers from one of our fin-tastic partners such as Kelloggs, Cadburys or Costa Coffee.

For any discount vouchers that states it cannot be used for online booking, this is no longer the case - all discount vouchers can and must now be used online. 

If the above does not answer your question about existing or future bookings, our team is on hand to help at SLCBray@merlinentertainments.biz 

Covid-19 Visitor Queries

Here are some frequently asked questions with regards to re-opening that you may find useful.

Following the latest update from the Irish Government on its response to COVID-19 we are currently closed

We will reopen as soon as we are able to do so. If you pre-booked tickets and the attraction is closed on the date you were due to visit, they are valid until 31 May 2021 (please see next question for information on how to re-book tickets).  

 Please keep checking our website and social media channels for the latest information. 

If you have booked a ticket to visit us in the near future, your ticket may need to be revalidated if we are closed on your visit date and you will be able to rearrange your visit for a later date. Once we have an authorised re-opening date, we will be making tickets available to those customers to rebook, with varying extension dates based on the ticket type you have purchased.   

If your tickets were purchased through a third-party, we ask you to contact the company directly. If they require any information from us, please email our Guest Experience Team via our Facebook page and we will be more than happy to help. 

If you have a Merlin Annual Pass please head over to https://www.merlinannualpass.co.uk/coronavirus for all pass related FAQs and the latest updates from the Merlin Annual Pass team.