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Frequently Asked Questions

Ticket Queries

If you are looking to make a future booking, or have an existing booking please see instructions and clarifications below which may answer some of your more immediate questions:

Pre-booking your visit online before you visit the attraction is essential for all guests. To book a ticket click here.

Pre-booking your visit online is essential for all guests as we have reduced our capacity to allow for social distancing. You need to pre-book a date and time of your choosing in advance. Book your time slot here.

Annual Passholders including Merlin, Local and Season pass holders can click here to pre-book entry. Every pass holder in attendance must pre-book their admission and present both the reservation and their valid pass at the entrance. Under 3s and carers must also pre-book admission.

Please be advised that regular exclusion dates apply as per your Pass terms and conditions.

If you have booked one of these tickets AND our attraction is closed on the date you intended to visit, your ticket is still valid and you can rearrange your visit online. You will need to pre-book a date and time of your choosing in advance as we have reduced our capacity to allow for social distancing. Book your time slot here.

Anyone wishing to visit, including promotional ticket holders, will need to pre-book a ticket in advance as we have reduced our capacity to allow for social distancing. This includes vouchers from one of our fin-tastic partners such as Kelloggs, Cadburys or Costa Coffee.

For any discount vouchers that states it cannot be used for online booking, this is no longer the case - all discount vouchers can and must now be used online. 

If the above does not answer your question about existing or future bookings, our team is on hand to help at SLCBray@merlinentertainments.biz 

Covid-19 Visitor Queries

Here are some frequently asked questions with regards to re-opening that you may find useful.

Following the latest UK Government update, SEA LIFE Bray is temporarily closed from 7th October as a precautionary measure in line with current Government guidance.

We will continue to monitor the situation closely and reopen the attraction when it is appropriate to do so. Please keep checking our website and social media channels for the latest information.

The health and safety of our guests and team is always our number one priority. In line with recent Government guidelines, our teams have implemented numerous measures to ensure the safety and well-being of our guest. Alongside this, our attraction has been awarded the Fáilte Ireland Covid-19 Safety Charter mark. We ask anyone visiting our attraction to observe all guidelines and signage in place at the attraction.

Click here for more information.

Guests over the age of 13* will be required to wear a face covering/mask within any indoor retail areas from Monday 10th August. We are continuing to monitor this guidance closely. We encourage all our guests to help protect themselves and each other when visiting attractions.

* Children under 13 and people with certain health conditions and disabled people are exempt.  

We understand that some guests may have certain health conditions and disabilities that may mean they cannot wear a face covering when visiting. If you have any concerns, please contact our customer services team at SLCBray@merlinentertainments.biz before your visit to ensure we can provide the correct assistance on an individual basis.

We have implemented an extensive range of safety measures across the attractions. For more details, please see our Know Before You Go page here.

We’re restricting the number of guests who can visit each day, to ensure we can maintain social distancing in all areas of the attraction.

No, prebooking is essential as we have significantly reduced the daily ticketed capacity of our attraction to allow for social distancing and the best possible experience. All guests will need to pre-book their tickets online. If you already have a ticket, you will still need to book into a time slot online here.

We understand that due to unforeseen circumstances or if you have developed symptoms of the coronavirus you may require to change the date/time of your visit to our attraction. Please contact: SLCBray@merlinentertainments.biz

If you have booked through a third party, please contact them to discuss your booking.

Employees and guests are asked to participate in a temperature check using a non-touch thermometer. Anyone who is displaying a temperature above 37.8 degrees Celsius will unfortunately not be allowed to enter. In this event we will gladly rebook your visit when convenient and at no additional cost; we do not expect anyone to be penalised for doing the right thing.

Visitors with certain health conditions and disabilities related to higher bodily temperatures should speak to the customer services team upon booking to ensure we can provide the correct assistance on an individual basis.

Our toilet facilities will be open for guests and we have introduced new measures within these facilities to ensure spatial distancing. Enhanced cleaning will take place throughout the day.