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Frequently Asked Questions

Ticket Information & Bookings

If you are looking to make a future booking, or have an existing booking please see instructions and clarifications below which may answer some of your more immediate questions:

When booking online through this website, you are automatically booked into a time slot as part of the checkout process. Therefore, you should already have a time slot and will be able to turn up at your allocated time for entry.

Click here for more information if you are still unsure how to pre-book a timeslot or ticket.

Annual Passholders including Merlin, Local and Season pass holders can click here to pre-book entry. Every pass holder in attendance must pre-book their admission and present both the reservation and their valid pass at the entrance. Under 3s and carers must also pre-book admission.

Please be advised that regular exclusion dates apply as per your Pass terms and conditions.

Whilst legal restrictions have been lifted, we want to ensure we can offer you the best possible guest experience and we will continue to have reduced capacity at our attraction. This means that you will need to book into a time slot ahead of your visit. As spaces are limited, we strongly suggest you reserve tickets early for your preferred date and time. Please do not visit without a ticket and book your tickets online to guarantee entry.

Anyone wishing to visit, including promotional ticket holders, will need to pre-book a ticket in advance before you visit our attraction. This includes vouchers from one of our fin-tastic partners such as Kelloggs, Cadburys or Costa Coffee.

For any discount vouchers that states it cannot be used for online booking, this is no longer the case - all discount vouchers can and must now be used online. 

Guest Queries

We are now cashless and only accept card payments throughout the attraction.

Although masks are no longer mandatory, they are recommended within the attraction for guests. 

Yes, if an employee has symptoms, or tests positive, they either work from home (if possible) or take sick leave for at least the recommended 5 days. We will continue to make LFT kits available, at our UK attractions or corporate sites, until current stocks are depleted. At Merlin Entertainments our guests and staff safety remain of paramount importance; and we’ll therefore continue to monitor and review this situation.

If the above does not answer your question about existing or future bookings, our team is on hand to help at SLCBray@merlinentertainments.biz