Attraction location map

Safety at SEA LIFE

Face coverings are required, plus more safety info

Operations Updates and Frequently Asked Questions

SEA LIFE Grapevine is taking all possible steps to continue to ensure the safety and well being of our guests, staff and creatures as needed. This includes implementing enhanced cleaning regimens throughout the area and increased cleaning and sanitizing of stations. Hand sanitizing stations will also be available and our staff are washing their hands thoroughly on a regular regimen. We will also be limiting capacity to 25% per government restrictions. During your visit, SEA LIFE Grapevine is only accepting contactless payment methods and the use of debit/credit cards to combat the spread of COVID-19. Please do not visit the attraction if you are displaying COVID-19 symptoms, living with someone who is or feeling ill. 

HEALTH & SAFETY 

Are guests required to wear face coverings?

Due to local health regulations, all guests ages 10 and older are required to wear a face covering or mask.

How will social distancing measures be enforced? 

Guests will be guided with directional markings, allowing them to better distance themselves while exploring the attraction. Our employees will also remind guests to maintain a respectful distance when necessary. 

Will all attraction offerings be open? 

Due to additional safety measures, changes in operation may result in limited access to certain offerings, but we will offer guest access to as many features of the attraction as possible.  Current closures can be found hereOR For assistance planning your visit please contact us at DFW.Sales@merlinentertainments.biz. 

What forms of payment will be accepted?  

We are only accepting contactless payment methods and the use of debit/credit cards to combat the spread of COVID -19.  

What attractions or offerings are currently closed? 

As an added safety measure the following attractions and/or interactive elements are temporarily closed: 

  • Sea Turtle Rescue Center
  • Conservation Cove
  • Conservation Theater
  • Shark Mission
  • Educational Talks

TICKETS 

Can I reschedule and visit at a later date? 

If you have purchased tickets for the dates when we will be closed, you may use these tickets for any future date through December 31, 2020. When you decide to visit, simply present your unused ticket at any ticket counter. Advance reservations may be required. 

What if I bought my ticket from another seller/website? 

If your travel plans were arranged by a third party, including travel agents, travel-booking websites, or other businesses independent of SEA LIFE Grapevine, you will need to contact those suppliers directly to understand their policies and any applicable fees for changing or canceling a reservation. 

What if I had planned a school field trip, group visit or birthday party? 

If you had a reservation for the dates when we were closed, please know that we would be happy to reschedule. For additional questions, please contact DFW.Sales@merlinentertainments.biz. 

ANNUAL PASSES 

How did the closure of SEA LIFE Grapevine impact Annual Passes? 

We will be extending Annual Passes to ensure you enjoy your entire year of awesome at SEA LIFE Grapevine once we reopen. If you have any additional questions, please contact DFW.Sales@merlinentertainments.biz. 

 

 

 

 

 

Now Open!

SEA LIFE Grapevine is now open!

Please note: In accordance with local mandates, Face masks are required for all guests 10 years and older as of June 26.

Plan your visit on our Safety at SEA LIFE Page!