Accessibility at the Sanctuary

Accessibility at the Sanctuary

Accessibility at the Sanctuary

We apologise that due to the nature of our location, there are some steep gradients on our site. From our main reception area and car park, it is about a 600m walk to our seal hospital, and then a further 300m downhill to our seal pools.

Please read the following information to help plan your visit with us.

For further information please call Sarah Wood, our Operations Manager on 01326 221 361 , or email slcgweek@merlinentertainments.biz.

 

 Visitors using mobility scooters or electric wheelchairs

The hills leading down to our pools may exceed 16° which may not be suitable for some mobility scooters and electric wheel chairs. Please check your instruction manuals before visiting.

For visitors unable to use their mobility scooters or electric wheelchairs on steep slopes, we do have limited accessible parking available near our hospital and seal pools. Please see further information on accessible parking below.

Our Safari Bus

During peak times of the year, we have a safari bus that runs from reception to the seals pools and stops at the seal hospital. It can take up to 26 passengers, and we are able to load manual wheelchairs and buggies onto the rear.

  • We apologise due to health and safety reasons we cannot take passengers sitting inside wheelchairs / buggies while riding on the safari bus.
  • We also apologise that due to facilities on our safari trailer we are currently unable to load mobility scooters and heavy electric wheelchairs onto our safari bus trailer.

For visitors unable to use our Safari Bus due to these reasons, we do have limited accessible parking available near our hospital and seal pools. Please see further information on accessible parking below.

 

Accessible Parking

Our main accessible parking area is immediately in front of our main reception.

We can permit up to 6 cars - to drive on site for accessible parking near our seal pools and hospital. Speak to our front reception team on arrival who will issue you with a parking pass.

 Please note: While our safari bus is running during peak times, the number of accessible parking spaces down at our seal pools is reduced, as extra space is required on site to allow our bus to turn around.

If during your visit parking down near our seals pools is full, we can allow visitors to drive on site to drop-off and pick-up, please don’t hesitate to contact us for more information.

Accessible Toilets

Our accessible toilets and baby changing facilities are located in our front reception, and on the left hand side of our Seal Hospital. Our baby changing facilities include changing units with a weight limit of 50lbs. Unfortunately there are no toilet facilities once down the hill by our seals pools due to the estuary location.