Help Centre


Who is SEA LIFE Jesolo for?

SEA LIFE Jesolois predominantly aimed at children aged 3 - 14 year olds, but is suitable for everyone.

Are there any age restrictions?

SEA LIFE Jesolo is suitable for everybody however if you are under the age of 110 you will need to be accompanied by an adult aged 18 and above. You may be asked to produce I.D upon arrival to prove your age so please ensure you have this handy to avoid disappointment.


Do your prices differ online to what they are on the day?

Yes. Tickets purchased online in advance start from a fantastic 30% saving.

Do we accept promotional/discounted vouchers?

We do have vouchers that are accepted with different discounts and offers. Please read all Terms and Conditions thoroughly prior to your arrival, as there are vouchers that are accepted in all SEA LIFE Centers and Sanctuaries with the exception of SEA LIFE Jesolo. Vouchers and promotional deals can only be used when purchasing full priced adult tickets on the day here at the aquarium. Vouchers can not be used in conjunction with any online bookings and can not be used with any other promotional offers or deals. You must have a printed copy of your voucher and any other required items. We will decline to accept the voucher if all relevant items are not present. 


Where can I purchase/book my tickets?

We have many different options for booking and purchasing tickets. You can pre-book online or on the day here at SEA LIFE Jesolo. Please note that tickets booked online cannot be used in conjunction with any other offers or deal and vouchers.

Do you accept American Express or Diners Cards?

Unfortunately we do not accept these card types for payment.

I have booked online and been charged twice, what should I do?

 If you have been charged twice please contact our bookings line on 0871 221 2483 (Calls to this number cost 13p per minute plus your providers access charge) or alternatively email us at for further information and help.

I have double booked by mistake, what should I do?

If you have double booked please make sure that you have the card that was used to make the booking and your double booking will be refunded it. Please email at your reservation code (WEBxxxxxx) and the reasons for the cancellation.  Refund process will take from 30 to 60 days to be completed. 


How long will it take me to visit view the whole attraction?

On average it will take you 1.5 to 2 hours to enjoy the full experience of SEA LIFE Jesolo. However this depends completely on you and how long you would like to enjoy our underwater world.

Where do I need to queue?

When you arrive at the aquarium you will find that we have a general queue line (those who need tickets) and, in pick season a priority queue line (those who already have tickets). Depending on which ticket you have purchased/wanting to purchase will depend on where you need to queue. Please ask one of our very friendly members of staff who will be more than happy to assist you and show you which queue to join.

Can we touch the creatures?

For the health and safety of you and our animals, we ask that you do not touch any of our animals. We have a rock-pool display where you are welcome to touch our shark eggs under the supervision of our fully trained staff. 

Are there any creatures we can feed?

There are many feeds and talks that you can watch but not participate in too. Please view our Talks and Feeding times page for information on all the feeds and talks we do daily.

Am I allowed to take photos at SEA LIFE Jesolo?

Yes you can as we want you to take your memories of our creature’s home with you, however we do not permit the use of any flash photography as this can scare and harm and even blind our creatures. The use of tripods is also not permitted and if you wish to use a tripod you will need to arrange this with our marketing team.

Is there anywhere to store my belongings or pushchair?

We unfortunately do not have any cloakroom facilities for you to be able to store your belongings, this includes pushchairs. Please ask a member of staff for more information. 

Do you have a gift shop?

We do have a gift shop and this is located at the exit of SEA LIFE Jesolo. This is also accessible without entry to the SEA LIFE Jesolo itself. To contact our gift shop please email your query to

Can I eat and drink once inside SEA LIFE Jesolo?

Eating and drinking within the aquarium is not permitted so therefore please do not bring your own snacks and refreshments with you. Your entry tickets are valid all day however so you can exit to eat and then re-enter at your convenience.


We also have a cafè inside the shop area.

Is there anywhere to eat lunch at SEA LIFE Jesolo?

We do not have any facilities where you can buy lunch, however you ticket is valid all day so you are able to exit to get lunch. Eating and drinking is not permitted in the Aquarium. If you are a school group, please call the contact centre for use of our school lunch room

What happens if I need to leave before the end of my visit?

All tickets are valid for the whole day, so you are free to enter and exit at your leisure. Please ensure your however that your hand is stamped before exiting so that you can gain re-entry.

Is there a place for nursing mothers?

Currently we do not have a place designated for nursing mothers,  however staff on the day will be only too happy to assist you in finding somewhere private.


How do I apply for a position?

Details of our current vacancies can be found on-line here

Having conducted a search click on the role in which you are interested, you will then be able to read the relevant job advert.

If the job sounds like the one for you, click on the ‘apply now' button. You will then be able to complete the application form on-line.

Our vacancies change frequently so please don't give up if your dream job isn't available now! If you are interested in a position at one of our other attractions you can search for their current vacancies by clicking on the logos below to go to their individual websites.

Can I send you my CV for you to place on file?

Due to data protection legislation we do not accept any speculative applications. Should you send us your information we are required to destroy it. We advertise all of our vacancies online so please do check back regularly for roles that may interest you!

What happens once I apply?

You will automatically receive an e-mail confirming receipt of your application. You can then expect to hear from us again within the next 14 days.

Will I know if I have been unsuccessful once I have applied?

Yes – we will contact you either way to confirm whether or not you have been successful.

What is the selection process?

Successful applicants will be required to attend either an assessment centre and/or an interview.

What happens at an assessment centre?

This varies role to role though you will be required to complete short exercises in teams and attend an interview. This is the ideal opportunity for you to find out more about what it is like to work for us, and for us to find out more about you.

They are designed to help us select the right people for the business, and should also be enjoyable for you too!

What is the dress code at the assessment centre?

We'd say smart/casual but remember you're trying to make a good first impression!

What happens after an assessment centre or interview?

Once again we will contact you to confirm the outcome.

Why should I work for you and not the competition?

Wherever you are working within Merlin, you are part of a company at the leading edge of the leisure and tourism business.

At SEA LIFE Manchester we offer a highly rewarding, fun and motivating working environment and create opportunities and challenges for our employees to fulfill their potential and feel part of the company's success.

We also offer a range of permanent and temporary roles in various areas of the business to suit the needs of different people.

What is the dress code?

Within our customer facing roles you are required to wear a uniform. We operate a fairly flexible policy on dress code in all non-uniform areas. In some roles you may even get the chance to wear a costume!

What will my shifts be?

Shifts vary according to the position and department. These will be agreed at the recruitment stage.

Is it a very formal environment to work in?

How can we be when it's our mission to provide fun?

We firmly believe that if you enjoy your time working here our customers are much more likely to have an enjoyable time too! Without a doubt the roles can be very hard and demanding - it takes a special kind of person to be as friendly and positive at the end of the day as they are at the beginning!

Our teams of staff are welcoming, committed, and believe in supporting each other to get the job done. Remember there'll be plenty of people in the same boat as you!

Additionally, all of our managers operate an open door policy, so there's always someone to talk to if you need to!

What is the company social scene like?

All attractions have their own social clubs and hold social events throughout the year.

Will I get free tickets?

Yes! Employees are issued with a pass enabling them, their friends and family to experience many of our fabulous attractions and theme parks.

I need a work permit to work in the UK. Can I still apply?

Eligibility to work in the UK is a prerequisite for employment with Merlin. You will need to provide proof of right to work in the UK when you come in for an Interview.

Are there any age restrictions?

There are certain requirements for different roles, at each attraction. Generally you have to be at least 16 years old or above to apply.

For some roles, such as in Security, you'll need to be 21 or over to satisfy our insurance requirements.

Who can I contact with any questions?

If you have any further questions then please email us at and we will endeavor to respond as quickly as we can.