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Visitor information Coronavirus

Checklist for your visit

Dear guests, 

please read the following facts carefully. 

To be able to control our capacities inside our attraction we offer online tickets with an allocated time slot for your visit.

From April 3rd 2022, all previously valid Corona measures will no longer apply.

Our priority is to continue to provide our guests with the best possible experience while ensuring we take care of our employees as well. We continue to have hygiene and safety measures throughout our attraction, which include enhanced cleaning and hand sanitization.

For your own safety, we recommend wearing a mouth and nose cover.

We also advise that you continue to keep a minimum distance from other visitors, if possible.

 

If you have already booked tickets for this period, you can now change the date of your visit in our booking portal. This service is free of charge. You can amend your booking up to 5 times.

As a contribution to the containment of coronavirus, we have introduced strict capacity limits. Thus, we can only guarantee a visit for dated online tickets or reservation tickets for e.g. annual ticket holders. Without these, there may be a longer waiting period on site and we cannot guarantee the visit.

The entrance ticket entitles you to visit the attraction. The price already includes the reservation of a time slot, which must be selected during the booking process.

For annual ticket holders as well as for all other types of pre-booked tickets & discount vouchers or free tickets, we can only guarantee admission if an appropriate time slot has been reserved. This is done with the reservation ticket. This is the only way we can really guarantee an entrance on site.

To do so, you have to select the respective type of ticket and then present e.g. the annual ticket or free ticket at the time window reservation.

It is also possible to redeem the coupon at the entrance ticket. To do so, please enter the number or the corresponding name in the booking process under "Action code".

Days on which the center is closed or already booked out are grayed out in the booking process and cannot be selected.  In this case please book tickets for another day.

1 Abstand Min

Minimum distance

Please keep at least 1.5m distance.

2 Maske Min

Duty to wear masks

Please pay attention to the mouth protection regulations.

Please pay attention: For the protection of our guests and staff we cannot make any exceptions - if you are not able to wear a mouth and nose protection, please postpone your visit!

3 Händewaschen Min

Hand hygiene

Wash your hands regularly (at least 20 seconds)

4 Niesen Min

Cough and sneeze label

Please sneeze and cough into the crook of your arm

5 Desinfektion Min

Disinfection

Please use our disinfection facilities.

6 Bargeldlos Min

Cashless payment

We ask for cashless payment.

Notes on your visit

Yes, visiting time is limited to 90 minutes.

Children up to the age of five years do not have to wear mouth and nose covers.

The well-being and health of our visitors and our employees is our highest priority, therefore the following experiences are not available for the time being:

Show feeding and touch basin

Notes on tickets & time windows

To control capacities we offer online so called time window tickets. At each time slot we only allow a certain number of guests to enter our attraction to ensure that the minimum distance between all guests can be maintained at all times. On site, your ticket is scanned contactlessly by our staff, either from your cell phone or printed out through a window/foil curtain.

Yes, from now on it is possible to amend your visit date up to 5 times via our booking portal. To register, you need the confirmation number of your booking and the e-mail address you used for the booking.

If your desired date/time window is no longer available, the maximum capacity in the time window has been reached. For your own safety you have to choose another time slot.

You still have the possibility to buy tickets on site at the box office. In this case we ask you for a cashless payment.

For these tickets we have provided capacities in each time slot. Please reserve a corresponding time slot online. Just scroll down on our ticket page until you reach the time slot booking.

For these tickets we have provided capacities in each time slot. Please reserve a corresponding time slot online. Just scroll down on our ticket page until you reach the time slot booking.

For annual ticket holders we have provided capacities in every time slot. Please reserve a corresponding time slot online. Just scroll down on our ticket page until you reach the time slot booking.

For your questions regarding the SEA LIFE Annual Pass please see the following FAQ

Please note the following FAQ

All SEA LIFE annual season tickets sold so far remain valid. The validity of the SEA LIFE Annual Pass begins only on the day of redemption of the online ticket on site at the respective attraction.

After reopening of our attractions you will have another 6 weeks to redeem your Online Ticket on site.

Please note that you can only redeem your Online Ticket in the SEA LIFE Aquarium where you purchased your Merlin Annual Pass online.

The new SEA LIFE Annual Pass can be picked up within one month after the reopening of the attraction. A new card will be issued upon renewal. The new expiration date of the card depends on the day of collection.

Please note that the SEA LIFE Annual Pass can only be picked up at the attraction where the renewal was made online.

Health