Attraction location map

Know Before You Go

The health and safety of our guests and team is always our number one priority and to keep everyone safe, we’ve introduced a number of additional hygiene and safety measures which you’ll see in place when you next visit.

We've been awarded the VisitEngland ‘We’re Good to Go’ industry charter mark. This verifies that our attraction meets the Government and public health guidance on COVID-19 and that we have all the required health and safety processes in place to ensure you have a safe and enjoyable visit.

Some of the measures set out below may be clearly visible to you from the moment you arrive and others require consideration from guests to help ensure everyone has a magical visit.

Before You Arrive

  • Please make sure you have made your booking online (including Annual Pass members). This includes pre- paying and selecting the date and time slot of your visit.
  • Those with pre-purchased open-dated tickets and third-party tickets must also pre-book. Book your time slot here.
  • From the 14th September we encourage all guests to adhere to the latest Government guidance and not meet in groups of more than six people* to help protect themselves and each other when visiting our attraction. (*Government exemptions are outlined here)
  • As a COVID-19 Secure venue we can still host larger numbers in total but groups of up to six must not mix or form larger groups. We will continue to monitor Government guidance closely.  
  • Before leaving home, please check our Facebook page or website for the latest information.
  • We are now a cashless site. Please be ready to make on-site payments using a bank card, preferably 'contactless' where possible.
  • All guests over the age of 11 will be required to wear a face covering/mask whilst in the attraction; these will be available to purchase at the attraction on the day of your visit.
  • Should you start displaying any of the symptoms associated with COVID-19 please refrain from visiting. Please contact Customer Services should you need to amend your booking.

When You Arrive

  • Guest participation in temperature check prior to entry. Any person who is displaying a high temperature associated with fever will not be permitted into the attraction. Please contact Guest Services should you have any concerns.
  • We have significantly reduced the daily ticketed capacity of our attraction to allow for social distancing and the best possible guest experience.
  • Guests will notice new information signage informing them of key safety messages and instructions.

Pre-book online

Make your booking online as our new admission numbers will be limited

Check our social pages first

Before leaving home, please check our website and social media pages for the latest information.

Cashless

We are now a cashless attraction. Please be ready to make on-site payments using a ‘contactless’ bank card

Face Coverings

All guests over the age of 11 are required to wear a face covering/mask whilst in the attraction; these will be available to purchase at the attraction on the day of your visit.

Temperature Checks

Non-contact temperature checks for guests and employees will be a condition of entry

Signage

Guests will notice new information signage informing them of key safety messages and instructions.

Hygiene Screens

We have installed new hygiene screens at many of our service counters and food stalls to help physically separate visitors from team members.

Enhanced Cleaning

We have introduced enhanced cleaning measures, throughout the day, which seek to disinfect high frequency touch points such as tables and chairs, service
counters, door handles, elevator, buttons and taps.

No touching

Some experiences and facilities may be suspended to ensure social distancing

Hygiene Stations

Hand washing facilities and sanitiser stations are available throughout the attraction

Pre-book online

Make your booking online as our new admission numbers will be limited

Show previous slide
Show next slide

Pre-book online

Make your booking online as our new admission numbers will be limited

Show previous slide
Show next slide

Check our social pages first

Before leaving home, please check our website and social media pages for the latest information.

Show previous slide
Show next slide

Check our social pages first

Before leaving home, please check our website and social media pages for the latest information.

Show previous slide
Show next slide

Cashless

We are now a cashless attraction. Please be ready to make on-site payments using a ‘contactless’ bank card

Show previous slide
Show next slide

Cashless

We are now a cashless attraction. Please be ready to make on-site payments using a ‘contactless’ bank card

Show previous slide
Show next slide

Face Coverings

All guests over the age of 11 are required to wear a face covering/mask whilst in the attraction; these will be available to purchase at the attraction on the day of your visit.

Show previous slide
Show next slide

Face Coverings

All guests over the age of 11 are required to wear a face covering/mask whilst in the attraction; these will be available to purchase at the attraction on the day of your visit.

Show previous slide
Show next slide

Temperature Checks

Non-contact temperature checks for guests and employees will be a condition of entry

Show previous slide
Show next slide

Temperature Checks

Non-contact temperature checks for guests and employees will be a condition of entry

Show previous slide
Show next slide

Signage

Guests will notice new information signage informing them of key safety messages and instructions.

Show previous slide
Show next slide

Signage

Guests will notice new information signage informing them of key safety messages and instructions.

Show previous slide
Show next slide

Hygiene Screens

We have installed new hygiene screens at many of our service counters and food stalls to help physically separate visitors from team members.

Show previous slide
Show next slide

Hygiene Screens

We have installed new hygiene screens at many of our service counters and food stalls to help physically separate visitors from team members.

Show previous slide
Show next slide

Enhanced Cleaning

We have introduced enhanced cleaning measures, throughout the day, which seek to disinfect high frequency touch points such as tables and chairs, service
counters, door handles, elevator, buttons and taps.

Show previous slide
Show next slide

Enhanced Cleaning

We have introduced enhanced cleaning measures, throughout the day, which seek to disinfect high frequency touch points such as tables and chairs, service
counters, door handles, elevator, buttons and taps.

Show previous slide
Show next slide

No touching

Some experiences and facilities may be suspended to ensure social distancing

Show previous slide
Show next slide

No touching

Some experiences and facilities may be suspended to ensure social distancing

Show previous slide
Show next slide

Hygiene Stations

Hand washing facilities and sanitiser stations are available throughout the attraction

Show previous slide
Show next slide

Hygiene Stations

Hand washing facilities and sanitiser stations are available throughout the attraction

Show previous slide
Show next slide

Covid-19 Update

We are open! Anyone wishing to visit, including Annual Passholders will need to pre-book a ticket in advance as we have reduced our capacity to allow for social distancing.
From the 14th September we encourage all guests to adhere to the latest Government guidance and not meet in groups of more than six people to help protect themselves and each other when visiting our attraction.