Careers

We are now hiring Guest Service Hosts and Promotions Hosts! To read more about the positions, please see below under "Open Positions."

Easy to Apply!

  • See below job descriptions to read more about the job positions
  • Email resume to sharky@sealifeus.com or bring resume in to SEA LIFE Minnesota, stating what position you'd like to apply for
  • If you have any questions, please contact Human Resources at Jessica.Mitrani@merlinentertainments.biz

We'd love to have you join our team!

All job offers are contingent upon the candidate passing a pre-employment background check.


Open Positions

As a Team Merlin Guest Experience Host, you will help to create lifelong memorable experiences in our attraction for our guest. You will be responsible for supporting the day-to-day operations of the attraction, this includes: customer service, customer interaction, and children’s entertainment across this busy attraction.

Responsibilities:
- Adopts an enthusiastic, assertive and passionate approach to Guest Service, and demonstrates the Merlin -- Values at every opportunity.
- Works in a team rotation with touch pools and various other positions throughout the aquarium.
- Inspires children by playing with props and demonstrating possibilities of the materials, while maintaining an open-ended approach.
- Floats within area and directly communicates with guests by greeting, explaining, demonstrating. Is alert to guests need for assistance and independence.
- Maintains excellent knowledge of all program content, and is thoroughly familiar with aquarium displays and species, in order to reference and recommend extended learning.
- Facilitates public talks using public announce systems and microphones.
- Informally surveys teacher and child satisfaction with program, communicates suggestions. Gives input regarding programs’ strength and weakness. Encourages school guests to complete satisfaction surveys.
- Ensure that our extended queue lines are managed in a safe way while still delivering an excellent guest experience.
- Ensures aquariums are clean, organized and ready to open on a daily basis. Assist in clearing the building for closing.
- Maintains overall cleanliness and beautification of SEA LIFE, including, but not limited to, sweeping, stocking the restrooms, and helping pick up trash.

About You
- Experience with teaching or guiding children.
- Experience in a Customer Service role.
- Excellent communication, listening, and motivational skills.
- Demonstrated ability to manage groups.
- Proven ability to work on multiple projects simultaneously and multi-task as necessary.
- Self-motivated, able to work independently or as part of a team.
- Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.

Other Requirements:
- Intermittent and prolonged standing and walking to move about the aquarium and interact with employees.
- Ability to keep hands and arms in salt and freshwater for long periods of time while interacting with guests.

Preferred Qualifications:
- Previous experience in service industry
- Experience with science curriculum and/or biology or marine biology
- Teaching experience

Education:
- High School Diploma or equivalent

To apply, please email resume to sharky@sealifeus.com, bring resume in to SEA LIFE Minnesota Aquarium or apply online.

Guest Service Host

As a Team Merlin Promotions Host, you will help to create lifelong memorable experiences in our attraction for our guest. Being the face and voice of our attraction, you will be responsible for supporting the day-to-day operations of the attraction, this includes: distribution of coupons and other collateral, high customer interaction, and brand awareness.

Responsibilities
- Distributes collateral and promotional coupons to the general public in order to drive awareness, volume, and ticket sales.
- Provides accurate tracking of coupon distribution and offers, and relay feedback from interactions.
- Maintains excellent knowledge of the attraction including all program content, and is thoroughly familiar with aquarium displays and species, in order to any questions.
- Actively contribute ideas and thoughts as to how to make promotions for the attraction more successful.Escort mascot during events.
- Adopts an enthusiastic, assertive and passionate approach to guest service, and demonstrates the Merlin Values at every opportunity.

Other Requirements
- Fun, dynamic, and friendly personality.
- Experience in a customer service role.
- Excellent communication, listening, and motivational skills.
- Demonstrated ability to manage groups.
- Self-motivated, able to work independently or as part of a team
- Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.
- Intermittent and prolonged standing and walking to interact with guests.
- High School Diploma or equivalent

To apply, please email resume to sharky@sealifeus.com, bring resume in to SEA LIFE Minnesota Aquarium or apply online.

Promotions Host


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Opening Hours

M - Th
10am - 7pm*
Fri
10:00am - 8:00pm*
Sat
9:30am - 8:00pm*
Sun
10am - 6:30pm

Contact us

952-883-0202
sharky@sealifeus.com

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