Careers

We are now hiring Guest Service Representatives, Promotional Hosts, Trade Sales Coordinator and Senior Aquarist! To read more about the positions, please see below under "Open Positions."

Easy to Apply!

  • See below job descriptions to read more about the job positions
  • Email resume to sharky@sealifeus.com or bring resume in to SEA LIFE Minnesota, stating what position you'd like to apply for
  • If you have any questions, please contact Human Resources at Jessica.Mitrani@merlinentertainments.biz

We'd love to have you join our team!

All job offers are contingent upon the candidate passing a pre-employment background check.


Open Positions

Members of the promotional team are the face and voice of SEA LIFE Minnesota. As a member you will drive meaningful interactions with prospective guests, which lead to brand awareness, promotional coupon distribution and ticket sales.

QUALIFICATIONS

  • Excellent communication skills
  • Charismatic and outgoing personality
  • Works exceptionally well with others – Proven success in a team environment
  • Stand and remain mobile for extended periods of time
  • Maintain charming and lighthearted attitude and high level of energy during duration of promotional period
  • Flexible work schedule: 12 – 20 hours per week. Peak times include days and weekends / Off peak times include weekends

KEY OBJECTIVES

  • Distribute promotional coupons to drive ticket sales
  • Drive brand awareness in mall, area hotels, and at local events

GENERAL DUTIES

  • Distribute promotional coupons
  • Escort Sharky mascot throughout venue and events
  • Approach a variety of strangers engaging in natural conversations with the goal of developing brand awareness and drive visitation to the aquarium
  • Be a SEA LIFE Minnesota ambassador
  • Develop and maintain a working knowledge of the SEA LIFE Minnesota site and offerings
  • Provide accurate tracking of coupon distribution, offer tracking, and relay feedback from interactions
  • Proactively provide ideas and suggestions for distribution outlets on an ongoing basis

To apply, please email resume to sharky@sealifeus.com, bring resume in to SEA LIFE Minnesota Aquarium or apply online.

Promotional Host

Primary role is to provide excellent customer service to all guests entering the attraction by providing them knowledge about all the products that SEA LIFE Minnesota has to offer and through positive guest interactions. This part time position is a flexible position that works through out the Operations Department in both Sales and Guest Experience positions.

QUALIFICATIONS:

  • Excellent customer service skills
  • Passion for sales
  • Fun, Positive attitude.
  • Strong communication skills
  • Ability to work independently or as part of a team
  • Flexible availability (weekends are a MUST)
  • Experience dealing with large crowds a plus
  • Ability to prioritize multiple guests and cash handling
  • Ability to maintain a high level of enthusiasm while doing repetitive work
  • Reliable and punctual

GENERAL DUTIES:

  • Smile and greet every guest that you encounter and pair them with the best aquarium product that meets their needs.
  • Have a working knowledge of what the Aquarium is and be able to describe to guests in an exciting manner.
  • Understand the different programs at the aquarium: Behind the Scenes tours, Feed the Sharks/Rays/Turtles/Touchpool, Memberships, Plunge, Adventure Guides and offer these programs to each group as they purchase tickets.
  • Handle customer issues effectively and professionally and know who to contact if further assistance in needed
  • Efficiently handle each customer interaction, particularly on peak days, while maintaining high customer service standards.
  • Be in position as assigned by manager on duty to ensure proper coverage for the different areas of the building.
  • Always be in full, proper uniform.
  • Attend Operation meetings and all staff meetings as scheduled.
  • Other duties and responsibilities as assigned.

SALES RESPONSIBILITIES:

  • Understand ticketing system and use it effectively.
  • Understand coupons, gift certificates and prepaid tickets and how to enter them into the ticketing system.
  • Expedite members and pre-paid ticket holders entrance into the aquarium.
  • Able to complete new membership process.
  • Work the Photo entrance and/or roaming positions and effectively capture welcome photos of guests
  • Work the Photo Redemption area and understand all the products offered, processes of ringing up a package and printing the photos..
  • Follow the correct cash handling procedures set by SEA LIFE Minnesota

GUEST EXPERIENCE RESPONSIBILITIES:

  • Interpret all areas of the Aquarium in a fun, exciting way.
  • Deliver 45-minute Behind-the-Scenes tours that are both educational and entertaining.
  • Interact with guests and offer stories and information about the animals and answer questions as needed.
  • Offer shark tooth necklaces to guests as a secondary revenue source.
  • Always welcome guests into your area and offer a pleasant parting

To apply, please email resume to sharky@sealifeus.com, bring resume in to SEA LIFE Minnesota Aquarium or apply online.

Guest Service Representative

Working alongside the Curator and the rest of the animal care and aquarium staff to maintain all aspects of the daily care, feeding and life support system maintenance of a diverse collection of freshwater and marine animals including fish, elasmobranch, invertebrates, reptiles and amphibians. Ensure smooth running of daily operation, highlighting any issues to the curator and the manager on duty.

KEY OBJECTIVES

  • Ensure the highest possible standards of animal husbandry, exhibit presentation, technical operation and safety in all operational areas of SeaLife MN Aquarium.
  • To monitor all public display areas to achieve the objective of delivering a world class guest experience.
  • Leading junior staff by example and setting the standard for animal care and professionalism.
  • Work closely with the Curator offering support and assistance with running the department and managing staff.

KEY RESPONSIBILITIES

  • Participate in the husbandry of the fish, elasmobranch, invertebrate, reptile and amphibian collection
  • Oversee the daily exhibit care and maintenance of all exhibits
  • Detailed record keeping of exhibit maintenance and feeding logs
  • Assist in monitoring water quality analysis of exhibits
  • Supervise and manage junior staff
  • Assist Curator and veterinary staff with treatments, medical procedures, and appropriate record keeping
  • Interact with guests during public animal feeds
  • Assist and support Curator in the planning and management of the animal care department
  • Weekend, evening and holiday hours are required
  • Other duties and responsibilities as assigned

QUALIFICATIONS

  • A B.A. or B.S. or 2-year technical degree, preferably in Aquarium Science, Biology, Zoology, or Life Science, or equivalent experience
  • A minimum of 5 years experience in a public aquarium or zoo as an aquarist/zookeeper
  • A minimum of 1 year staff supervisory experience, strongly desired
  • Experience in open/closed system husbandry, maintenance and LSS design
  • Experience with animal health management, disease recognition and appropriate treatments
  • Proven ability to work on multiple projects simultaneously and multi task as necessary to meet a deadline
  • Great organization skills, detail oriented and self-starter
  • Excellent solving problems and analytical skills to develop appropriate solutions
  • Candidates must also be able to frequently lift up to 50 lbs
  • Must have or be able to obtain a MN driver’s license
  • First Aid and CPR certifications
  • SCUBA Rescue Certification or higher, Dive Master certification strongly desired

Job Type: Full-time

Required experience:
- Public Aquarium: 5 years

Required education:
- Associate

Apply.

Senior Aquarist

This role is responsible for overseeing all aspects of the group reservation process focusing on specific channels of tour operators, group, buyouts, dive and snorkels as well as preparing/submitting weekly reports to management.

Key Objectives:

  • Develop/cultivate/maintain business relationships within assigned markets
  • Solicit/negotiate/book new/repeat business to maximize volume/revenue
  • Achieve volume and revenue budget- for channel focus areas
  • Assist with on site coordination of all activities
  • Submit weekly and monthly bookings & revenue reports to management
  • Maintain and update association listings, fee deadlines, and trade show dates
  • Perform other duties as assigned

Key Responsibilities:

  • Drive incremental business to our site
  • Primary focus will be driving the tour and travel market along with group bookings
  • Work with Head of Marketing to manage budget
  • Assist with budgeting process
  • Assist with program / campaign analysis
  • Plan / Organize / help with implementation of special events / promotions

Qualifications:

  • Four year degree in Marketing/Sales, Communications, or related field, or equivalent experience
  • Strong written and oral communication skills
  • Positive attitude and willingness to adapt to dynamic environment
  • Ability to handle a variety of tasks simultaneously
  • Proficiency with Microsoft Office (Word/Excel/Access) required

Job Type: Full-time

Required experience:
- Sales/Marketing: 1 year

Required education:
- Bachelor's

Apply.

Trade Sales Coordinator


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Opening Hours

M - Th
10am - 7pm*
Fri
10am - 8pm*
Sat
9:30am - 8pm*
Sun
10am - 6:30pm*

Contact us

952-883-0202
sharky@sealifeus.com

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