Help Centre

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Who is The Scottish SEA LIFE Sanctuary for?

The Scottish SEA LIFE Sanctuary is predominantly aimed at children aged 3 - 10 year olds, but is suitable for everyone.

Are there any age restrictions?

The Scottish SEA LIFE Sanctuary is suitable for everybody however if you are under the age of 14 you will need to be accompanied by an adult aged 18 and above. You may be asked to produce I.D upon arrival to prove your age so please ensure you have this handy to avoid disappointment.

 

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Do your prices differ online to what they are on the day?

Yes. Tickets purchased online benefit from a fantastic 30% saving.

Do we accept promotional/discounted vouchers?

We do have vouchers that are accepted with different discounts and offers. Please read all Terms and Conditions thoroughly prior to your arrival. Vouchers and promotional deals can only be used when purchasing full priced adult tickets on the day here at the aquarium. Vouchers can not be used in conjunction with any online or telephone bookings and can not be used with any other promotional offers or deals. You must have a printed copy of your voucher and any other required items. We will decline to accept the voucher if all relevant items are not present. 

How can I use my 2-4-1/ Promotional voucher online?

Your promotional or 2-4-1 vouchers unfortunately cannot be used online or in conjunction with online purchases. Your vouchers can only be used when purchasing full priced adult tickets on the day here at The Scottish SEA LIFE Sanctuary.

Do Blue Peter badge holders get free entry?

Yes you do, if you have a blue peter badge and your blue peter card to go alongside it you will receive free entry when visiting with a full paying adult on the day. The adult you visit with will need to purchase a full priced adult ticket and show the blue peter badge to then get you in for free. This offer cannot be used in conjunction with any other promotional offers or deals or in conjunction with advanced bookings. Please arrive on the day with your badge and ID card + one full paying adult to get your entry.

Please note that as of 1st January 2017 Merlin Entertainments will no longer accept Blue Peter badges for entry.

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Where can I purchase/book my tickets?

We have different options for booking and purchasing tickets. You can pre-book online or on the day here at The Scottish SEA LIFE Sanctuary. Please note that tickets booked online cannot be used in conjunction with any other offers or deal such as 2-4-1 vouchers.

What happens if I can’t make it on the day I have pre-booked tickets for?

If you are unable to visit on the day you have booked for we can re-validate your tickets for you. Email us at: scottishsealifemarketing@merlinentertainments.biz or call us on 01631 720 386 and let us know what day you would like to visit instead. Simply bring along the original email confirmation and we will accept your tickets for the alternative date.

I have booked online and been charged twice, what should I do?

 If you have been charged twice please contact us on 01631 720 386 or alternatively email us at scottishsealifemarketing@merlinentertainments.biz for further information and help.

I have double booked by mistake, what should I do?

If you have double booked please contact us on 01631 720 386 or alternatively email us on scottishsealifemarketing@merlinentertainments.biz for further information and help.

I have booked my tickets for the wrong day, what should I do?

If you have booked your tickets for the wrong day we can re-validate your tickets for you. Email us at: scottishsealifemarketing@merlinentertainments.biz or call us on 01631 720 386 and let us know what day you would like to visit instead. Simply bring along the original email confirmation and we will accept your tickets for the alternative date.

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How long will it take me to visit view the whole attraction?

On average it will take you 1.5 to 2 hours to enjoy the full experience of The Scottish SEA LIFE Sanctuary. However this depends completely on you and how long you would like to enjoy our underwater world.

Can we touch the creatures?

For the health and safety of you and our animals, we ask that you do not touch any of our animals unless invited to by a member of staff. We have a rock-pool display where you are welcome to touch our starfish and crabs under the supervision of our fully trained staff. 

Are there any creatures we can feed?

Yes, we have a VIP Seal Feeding Experience which allows you to feed our resident rescue seals. To book please see our VIP Experience page for more information.

There are many other feeds and talks that you can watch but not participate in too. Please view our Talks and Feeding times page for information on all the feeds and talks we do daily.

Am I allowed to take photos at The Scottish SEA LIFE Sanctuary?

Yes you can as we want you to take your memories of our creatures home with you, however we do not permit the use of any flash photography as this can scare, harm and even blind our creatures. 

Is there anywhere to store my belongings or pushchair?

We unfortunately do not have any cloakroom facilities for you to be able to store your belongings.

Do you have a gift shop?

We do have a gift shop and this is located next to the otter enclosure across from the main Aquarium building. To contact our gift shop please email your query to scottishsealifemarketing@merlinentertainments.biz

Is there anywhere to eat lunch at The Scottish SEA LIFE Sanctuary?

We have a Coffee Shop on site where you can purchase a wide selection of confectionery, hot and cold drinks and snacks such as sandwiches and soup.

What happens if I need to leave before the end of my visit?

All tickets are valid for 7 days from purchase, so you are free to enter and exit at your leisure. Please ensure your however that your receipt is stamped before exiting so that you can gain re-entry.

Is there a place for nursing mothers?

Currently we do not have a place designated for nursing mothers, however staff on the day will be only too happy to assist you in finding somewhere private.

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Will I get in the water during the Feeding Experiences?

No. All feeding experiences take place on the platform beside the Seal pool.

Can we watch someone take part in a feeding experience?

Yes. You will be able to watch the person taking part in the seal feed from the customer spectator area at the side of the seal pool.

Do I need to wear anything special for the Feeding Experiences?

You will need to wear shoes that you will not slip in and comfortable clothes that you do not mind getting dirty - just in case! The seal feed takes place outside so we would recommend that you wear something warm and waterproof.

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Can I do Work Experience or Volunteer at the Scottish SEA LIFE Sanctuary?

Yes we accept both volunteers and those looking to do work experience, however you must be aged 18 or over. Email Farrah.minchin@merlinentertainments.biz and let us know a little about you, your required dates and why you want to come and join us on placement.

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How do I apply for a position?

Details of our current vacancies can be found on-line here


Having conducted a search click on the role in which you are interested, you will then be able to read the relevant job advert.

If the job sounds like the one for you, click on the ‘apply now' button. You will then be able to complete the application form on-line.

Our vacancies change frequently so please don't give up if your dream job isn't available now! If you are interested in a position at one of our other attractions you can search for their current vacancies by clicking on the logos below to go to their individual websites.

Can I send you my CV for you to place on file?

Due to data protection legislation we do not accept any speculative applications. Should you send us your information we are required to destroy it. We advertise all of our vacancies online so please do check back regularly for roles that may interest you!

What happens once I apply?

You will automatically receive an e-mail confirming receipt of your application. You can then expect to hear from us again within the next 14 days.

Will I know if I have been unsuccessful once I have applied?

Yes – we will contact you either way to confirm whether or not you have been successful.

What is the selection process?

Successful applicants will be required to attend either an assessment centre and/or an interview.

What happens at an assessment centre?

This varies role to role though you will be required to complete short exercises in teams and attend an interview. This is the ideal opportunity for you to find out more about what it is like to work for us, and for us to find out more about you.

They are designed to help us select the right people for the business, and should also be enjoyable for you too!

What is the dress code at the assessment centre?

We'd say smart/casual but remember you're trying to make a good first impression!

What happens after an assessment centre or interview?

Once again we will contact you to confirm the outcome.

Why should I work for you and not the competition?

Wherever you are working within Merlin, you are part of a company at the leading edge of the leisure and tourism business.

At SEA LIFE Manchester we offer a highly rewarding, fun and motivating working environment and create opportunities and challenges for our employees to fulfill their potential and feel part of the company's success.

We also offer a range of permanent and temporary roles in various areas of the business to suit the needs of different people.

What is the dress code?

Within our customer facing roles you are required to wear a uniform. We operate a fairly flexible policy on dress code in all non-uniform areas. In some roles you may even get the chance to wear a costume!

What will my shifts be?

Shifts vary according to the position and department. These will be agreed at the recruitment stage.

Is it a very formal environment to work in?

How can we be when it's our mission to provide fun?

We firmly believe that if you enjoy your time working here our customers are much more likely to have an enjoyable time too! Without a doubt the roles can be very hard and demanding - it takes a special kind of person to be as friendly and positive at the end of the day as they are at the beginning!

Our teams of staff are welcoming, committed, and believe in supporting each other to get the job done. Remember there'll be plenty of people in the same boat as you!

Additionally, all of our managers operate an open door policy, so there's always someone to talk to if you need to!

What is the company social scene like?

All attractions have their own social clubs and hold social events throughout the year.

Will I get free tickets?

Yes! Employees are issued with a pass enabling them, their friends and family to experience many of our fabulous attractions and theme parks.

I need a work permit to work in the UK. Can I still apply?

Eligibility to work in the UK is a prerequisite for employment with Merlin. You will need to provide proof of right to work in the UK when you come in for an Interview.

Are there any age restrictions?

There are certain requirements for different roles, at each attraction. Generally you have to be at least 16 years old or above to apply.

For some roles, such as in Security, you'll need to be 21 or over to satisfy our insurance requirements.

Who can I contact with any questions?

If you have any further questions then please email us at human.resources@londoneye.com and we will endeavor to respond as quickly as we can.