Attraction location map

COVID-19 Update

COVID-19 Update & FAQs

FREQUENTLY ASKED QUESTIONS

GENERAL

Is (ATTRACTION NAME) Closed?

We want to reassure you that [INSERT ATTRACTION NAME] is taking strategic measures to minimize the risk of contagion which includes following the mandate of [INSERT GOVERNMENT OFFICIALS NAME] to cancel or postpone all events and gatherings of more than [NUMBER OF PEOPLE], we will be limiting guests to [NUMBER OF PEOPLE] per hour.  Operating hours can be found here: (INSERT LINK)

What is (ATTRACTION NAME) doing to ensure guest health and safety during coronavirus concerns?

(ATTRACTION NAME) is following the guidance from the CDC, implement enhanced cleaning regimes throughout the attraction, and increase cleaning and sanitizing of stations. Hand sanitizing stations are also placed throughout the Center and our staff are washing their hands thoroughly on a regular regime. Rest assured, we will take all necessary precautions to protect the welfare of our guests and staff. Like many businesses, we continue to monitor the situation closely and are in regular contact with local authorities so we may respond quickly to any developments.

TICKETS

Can I reschedule and visit at a later date?

If you have purchased tickets and would like to visit at a later date, you may use these tickets for any future date through December 31, 2020. When you decide to visit, simply present your unused ticket at any ticket counter. No advance reservations are required.

What if I bought my ticket from another seller/website?

If guests’ travel plans were arranged by a third-party, including travel agents, travel-booking websites, or other businesses independent of (ATTRACTION NAME), they will need to contact those suppliers directly to understand their policies and any applicable fees for changing a reservation.

What if I had planned a school field trip, group visit or birthday party?

If you would like to reschedule for a future date, please know that we would be happy to reschedule you at a future date. For additional questions, please contact (ATTRACTION EMAIL).

 

Coming Soon!

SEA LIFE San Antonio will be opening soon. Check back regularly for more details!