Visitor Information Coronavirus
Dear visitors, we are currently closed until 20.12.2020.
If you have already booked tickets for this period, please contact firstname.lastname@example.org, quoting your booking number and your preferred alternative date of visit.
Please note that due to limited capacity and high demand, we can currently only guarantee admission with an online-booked admission ticket or time slot reservation (for annual tickets, advance tickets, discount vouchers or other)!
Please book your ticket in advance or select a time slot for your visit.Book or reserve tickets now
Frequently asked questions (FAQ)
Even though we hope to be back soon it is not sure yet if we will be able to open again from 21.12.2020. As soon as we have news about this, we will reactivate the tickets for visits before 07.01.2021 and open our attraction accordingly. We will keep you informed via our website and our social media channels.
We have introduced strict capacity limits as a contribution to the containment of coronavirus. For example, we can only guarantee admission with a dated online ticket or with a time slot reservation for e.g. annual ticket holders.
The entrance ticket entitles you to visit the attraction. The price already includes the reservation of a time slot, which must be selected during the booking process.
For annual ticket holders as well as for all other types of pre-booked tickets & discount vouchers or free tickets, we can only guarantee admission if an appropriate time slot has been reserved. This is done with the time slot reservation. This is the only way we can really guarantee admission on site.
To do this, select the type of ticket and present it at the time of the reservation, e.g. an annual pass or free ticket.
It is also possible to redeem the coupon at the entrance ticket. To do so, please enter the number or the corresponding name under "Promotion Code" in the booking process.
Days on which the centre is closed or already fully booked are greyed out in the booking process and cannot be selected. The same applies to times. In this case please book tickets for another day or period.
We can only implement our contribution to containment if we take certain precautions against the transmissibility of the coronavirus (Covid-19) into account and therefore we ask you to adhere to them with us.
If in doubt, you can simply reserve a free time slot for other tickets, present your case to the staff on site and then pay for your ticket on site.
General information on hygiene and safety measures
If you are experiencing symptoms typically associated with Covid-19, or have recently had contact with someone who has been diagnosed with Covid-19, please postpone your visit.
If you already have tickets, please contact our Call Centre at +49 (0)180 666 690 101 (0,20 €/call from a German landline, mobile max. 0,60 €/call)
Please keep at least 1.5m distance.
Duty to wear masks
Please pay attention to the mouth protection regulations.
Please pay attention: For the protection of our guests and staff we cannot make any exceptions - if you are not able to wear a mask, please postpone your visit!
Wash your hands regularly (at least 20 minutes)
Coughing and sneezing etiquette
Please sneeze and cough in the crook of your arm
Please use our disinfection facilities.
We ask for cashless payment.
Further information for your visit
In order to trace chains of infection, we are obliged to keep track of the contact details of our visitors. We guarantee this by selling time-bound online tickets. Please buy your tickets online. In this way we also ensure that we can keep to the required capacity limits. Please note that we do not accept cash on site.
- Intensified coughing and sneezing hygiene: If you have to sneeze or cough, it is best to do so in a paper handkerchief which you dispose of afterwards, turning away from other people. Please wash your hands afterwards. Alternatively, sneeze or cough into the crook of your arm.
- Please wash or disinfect your hands regularly during your visit. Of course, you will find the appropriate facilities here.
- Mask obligation: Please note that, as in other places where many people come together, we also have a mask obligation.
- Please note this: For the protection of our guests and staff we cannot make any exceptions - if you are not able to wear a mouth and nose protection, please postpone your visit!
- Keep your distance: Make sure to keep a distance of at least 1.5m to people who do not live in your household.
In order to trace chains of infection, we are obliged to keep track of the contact details of our visitors. We guarantee this by selling time-bound online tickets. Please buy your tickets online. In this way we also ensure that we can keep to capacity limits. Please note that we do not accept cash at the moment.
Due to the changed conditions caused by the coronavirus, we had to change our already published event plan for 2020. If you were already looking forward to certain theme weeks - these are not completely cancelled, but will be postponed by a few months. We are pleased that we were able to have positive discussions with our partners here. As soon as concrete alternative dates are fixed, we will announce them here.
Exactly when the respective replacement date will take place will be decided in the next few weeks. We will keep you informed via social media and on our homepage about the latest developments. We ask for your understanding that we might have to postpone the date to 2021. Since our events and theme weeks live especially through the interaction between our visitors and employees, plans, time frames and concepts will be adjusted here.
For your questions regarding the SEA LIFE Annual Pass please refer to the following FAQ
Under these special circumstances, we will extend all SEA LIFE Annual Passes active in the period after 17 March 2020 at no extra charge. Your SEA LIFE Annual Pass will be renewed at a different rate depending on the final closing time of our attractions, for example:
- 5-8 weeks closed: extension for 2 months
- Closed 9-12 weeks: Extension for 3 months
- The closing time of the attraction from which the SEA LIFE Annual Pass was purchased applies.
We will take care of this extension for you. The extension is automatically carried out in the ticket system, so that you do not have to worry about anything. It is not necessary to print out the SEA LIFE Annual Pass again. The new expiry date of your SEA LIFE Annual Pass is automatically stored correctly in the system.
All SEA LIFE annual tickets sold so far remain valid. The duration of the SEA LIFE Annual Pass only begins on the day of the redemption of the online ticket on site at the respective attraction.
Due to the temporary closure of the attractions we will extend the redemption period of the Online Ticket from originally 120 days from the date of purchase in our SEA LIFE Aquariums:
After the reopening of our attractions you will have another 6 weeks to redeem your Online Ticket on site.
Please note that you can only redeem your Online Ticket at the SEA LIFE Aquarium where you purchased your Merlin Annual Pass online.
For SEA LIFE Annual Passes that expire during the temporary closure, we have adjusted the options for renewals. We offer you the option of extending your annual tickets up to one month after the reopening of the respective attraction at the regular extension price.
A new card will be issued upon renewal. The new expiry date of your SEA LIFE Annual Pass will then depend on the day you renew.
A later renewal or use of the SEA LIFE Annual Pass is unfortunately not possible.
The new SEA LIFE Annual Pass can be collected within one month of the reopening of the attraction. A new card will be issued upon renewal. The new expiry date of the card depends on the day on which the card is collected.
Please note that the SEA LIFE Annual Pass can only be collected at the attraction where the renewal was made online.