Help Centre

×

Who is Weymouth SEA LIFE Adventure Park for?

Weymouth SEA LIFE Adventure Park is predominantly aimed at children aged 3 - 10 years old, but is suitable for everyone especially those with an interest in animals. 

Are there any age restrictions?

Weymouth SEA LIFE Adventure Park is suitable for everybody however if you are under the age of 14 you will need to be accompanied by an adult aged 18 and above. You may be asked to produce I.D upon arrival to prove your age so please ensure you have this handy to avoid disappointment.

×

Do your prices differ online and on the telephone to what they are on the day?

Yes. Tickets purchased online in advance give a 20% saving and you are also covered by our rainy day guarantee. 

Do we accept promotional/discounted vouchers?

We do have vouchers that are accepted with different discounts and offers. Please read all Terms and Conditions thoroughly prior to your arrival, as there are vouchers that are accepted in all SEA LIFE Centers and Sanctuaries with the exception of SEA LIFE London Aquarium. Vouchers and promotional deals can only be used when purchasing full priced adult tickets on the day here at the Park. Vouchers can not be used in conjunction with any online or telephone bookings and can not be used with any other promotional offers or deals. You must have a printed copy of your voucher and any other required items. We will decline to accept the voucher if all relevant items are not present. 

What's the Rainy Day Guarantee?

Tickets purchased online in advance of your visit are covered by our Rainy Day Guarantee. If there is more than one hour of torrential downpour during your visit, please ask for our Duty Manager before you leave who will be able to issue you tickets to return on another day. 

Do you accept Love To Shop Vouchers?

We do accept Love to Shop vouchers when purchasing your tickets on the day but cannot issue any change if the amount is less than the voucher value. Please note that Love to Shop vouchers can only be used to purchase entrance tickets.

Can I pay with Nectar Points?

We accept the prepaid Nectar vouchers.

How can I use my 2-4-1/ Promotional voucher online?

Your promotional or 2-4-1 vouchers unfortunately cannot be used online or in conjunction with online purchases. Your vouchers can only be used when purchasing full priced tickets on the day here at Weymouth SEA LIFE Adventure Park.

Do Blue Peter badge holders get free entry?

No, we unable to accept Blue Peter badges for entry.

Promotional Partners

Terms and conditions surrounding the free entry for employees to Weymouth SEA LIFE Adventure Park, Jurassic Skyline and Pirate Adventure Mini Golf.

As always, this is a promotional offer issued in agreement with the store to display promotional vouchers and POS at your till point. The promotional entry given relates to the current voucher on display and is subject to change at any given time. Please email info@sealifeweymouth.com to check with our team about free entry restrictions. 

×

Where can I purchase/book my tickets?

We have many different options for booking and purchasing tickets. You can pre-book online, via our bookings and information line on 0871 221 2483 or on the day here at Weymouth SEA LIFE Adventure Park. (Calls to this number cost 13p per minute plus your providers access charge). Please note that tickets booked online and via our bookings and information line cannot be used in conjunction with any other offers or deal such as 2-4-1 vouchers.

Can I buy a separate ticket for Jurassic Skyline and Pirate Adventure Mini Golf?

In peak season, tickets to Weymouth SEA LIFE Adventure Park include entry to Jurassic Skyline, however if you would just like to visit Jurassic Skyline, tickets are available directly from Jurassicskyline.com or upon walk up to the attraction. Tickets for Pirate Adventure Mini Golf can be purchased on our website or directly from the attraction upon walk up. 

Do you accept American Express or Maestro Cards?

Unfortunately we do not accept these card types for payment.

Do I have to visit all the attractions in my combination ticket in one day?

Tickets to Weymouth SEA LIFE Adventure Park are valid on the day when redeemed at the attraction and the free peak season Jurassic Skyline ticket is available for up to 7 days after your visit to the Park.

What happens if I can’t make it on the day I have pre-booked tickets for?

If you are unable to visit on the day you have booked for we can re-validate your tickets for you however there will be a £5.00 administration fee charged per booking which will have to be paid upon arrival Simply come along to the attraction on the date that you wish to visit and your ticket will be revalidated at the ticket office. You can also contact our bookings line 0871 221 2483 (Calls to this number cost 13p per minute plus your providers access charge) or email us on: info@sealifeweymouth.com

I have booked online and been charged twice, what should I do?

 If you have been charged twice please contact our bookings line on 0871 221 2483 (Calls to this number cost 13p per minute plus your providers access charge) or alternatively email us at info@sealifeweymouth.com for further information and help.

I have double booked by mistake, what should I do?

If you have double booked please make sure that you have the card that was used to make the booking and your double booking will be refunded at admissions. Alternatively please contact our bookings line on 0871 221 2483 (Calls to this number cost 13p per minute plus your providers access charge) or alternatively email us on info@sealifeweymouth.com for further information and help.

I have booked my tickets for the wrong day, what should I do?

If you have booked for the wrong date we can re-validate your tickets for you however there will be a £5.00 administration fee charged per booking which will have to be paid upon arrival. Simply come along to the attraction on the date that you wish to visit and your ticket will be re-validated at admissions. You can also contact our bookings line on 0871 221 2483 (Calls to this number cost 13p per minute plus your providers access charge) or email us on: info@sealifeweymouth.com

×

How long will it take me to get around the whole attraction?

In peak season, Weymouth SEA LIFE Adventure Park prides itself on being a full day attraction. Admission includes entry to the Park, adventure play, splash zone and pool, special events (visit our event page for the latest event), 9 creature talks and feeds along with entry to Jurassic Skyline. You can also have your hand stamped and come back later on the day that your ticket is valid. 

During off-peak season we operate our aquarium only offering. 

Where do I need to queue?

When you arrive at the Park you will find that we have a general queue line (those who need tickets) and a priority queue line (those who already have tickets). Depending on which ticket you have purchased/wanting to purchase will depend on where you need to queue. Please ask one of our very friendly members of staff who will be more than happy to assist you and show you which queue to join.

Can we touch the creatures?

For the health and safety of you and our animals, we ask that you do not touch any of our animals unless invited to by a member of staff. Our interactive rockpool experience teaches responsible creature handing under the supervision of our fully trained staff. 

Are there any creatures we can feed?

Yes, we have several Creature Feeding Experiences which are available to book. Please see our VIP Experiences page for more information.

There are many other feeds and talks that you can watch too. Please view our Talks and Feeding times page for information on all the feeds and talks we do daily.

Am I allowed to take photos at Weymouth SEA LIFE Adventure Park?

Yes you can as we want you to take your memories of our creatures home with you, however we do not permit the use of any flash photography as this can scare and harm and even blind our creatures. The use of tripods is also not permitted and if you wish to use a tripod you will need to arrange this with our marketing team.

Please do not insert Go-Pro cameras into the creature enclosures for their safety. 

Is there anywhere to store my belongings or pushchair?

Lockers are available at the back of the Park to store personal belongings. There are Buggy Parks available across the attraction. For the optimum experience we would ask that Buggy's are left outside of creature exhibits. Please note, personal belongings are left at the owners own risk. 

Do you have a gift shop?

We do have a gift shop and this is located at the exit of Weymouth SEA LIFE Adventure Park. To contact our gift shop please email your query to info@sealifeweymouth.com

Can I eat and drink once inside Weymouth SEA LIFE Adventure Park?

Weymouth SEA LIFE Adventure Park has three outlets in which to purchase food or drink from. Head to Adventurer's Grill for hot meals, drinks and snacks; Adventurer's Snacks for sandwiches, drinks, cakes, pasties and hot dogs; and Splash Snacks for ice-creams, drinks and freshly made donuts. 

Is there anywhere to sit and eat at Weymouth SEA LIFE Adventure Park?

Our restaurants and cafes have seating available for paying guests. You'll find picnic benches across the Park and space on the lawn to relax and unwind. 

What happens if I need to leave before the end of my visit?

All tickets are valid for the whole day, so you are free to enter and exit at your leisure. Please ensure your however that your hand is stamped before exiting so that you can gain re-entry.

Is there a place for nursing mothers?

Currently we do not have a place designated for nursing mothers,  however staff on the day will be only too happy to assist you in finding somewhere private.

×

Can I propose to my partner at Weymouth SEA LIFE Adventure Park?

Please email us on info@sealifeweymouth.com to discuss options for proposing. 

Will I get in the water during the Feeding Experiences?

No. All feeding experiences take place on a platform over the display.

Can we watch someone take part in a feeding experience?

The only creature feed available for spectators to watch is our Penguin Creature Feeding Experience. 

Do I need to wear anything special for the Feeding Experiences?

You need only wear shoes that are closed toe and have a suitable sole and clothes that are comfortable and that you do not mind getting dirty - just in case! You will need to cover your legs if you are taking part in our Penguin Creature Feeding Experience. 

Can I bring my underwater camera when taking part in a Creature Feeding Experience?

Unfortunately due to the inquisitive nature of our creatures, we do not allow guests to use underwater cameras or GoPros. This is for the safety of our sea creatures and our guests. Guests would also need their hands free to be able to feed our creatures also.

Do I need to bring any equipment with me for the Behind the Scenes Experience?

You will just need to arrive for 10am and gloves will be provided. 

Do I need to wear gloves to take part in a Creature Feeding Experience?

Yes, you will be issued with latex gloves on the day. Please let our team know if you have a latex allergy. 

×

Can I do my Work Experience at Weymouth SEA LIFE Adventure Park?

Yes we have a work experience programme. This programme is extremely popular so we advise applying  early to avoid disappointment! Our Work Experience programme is for students who are at university and studying a relevant course such as Marine Biology. Please email info@sealifeweymouth.com for more information on our work experience programme.

Can I volunteer at Weymouth SEA LIFE Adventure Park?

Yes we have a volunteer programme. This programme is extremely popular so we advise applying  early to avoid disappointment! Our Volunteer programme is for students who are at university and studying a relevant course such as Marine Biology. Please email info@sealifeweymouth.com for more information on our volunteer programme.

×

How do I apply for a position?

Details of our current vacancies can be found on merlincareers.com 


Having conducted a search click on the role in which you are interested, you will then be able to read the relevant job advert.

If the job sounds like the one for you, click on the ‘apply now' button. You will then be able to complete the application form on-line.

Our vacancies change frequently so please don't give up if your dream job isn't available now! If you are interested in a position at one of our other attractions you can search for their current vacancies by clicking on the logos below to go to their individual websites.

Can I send you my CV for you to place on file?

Due to data protection legislation we do not accept any speculative applications. Should you send us your information we are required to destroy it. We advertise all of our vacancies online so please do check back regularly for roles that may interest you!

What happens once I apply?

You will automatically receive an e-mail confirming receipt of your application. You can then expect to hear from us again within the next 14 days.

Will I know if I have been unsuccessful once I have applied?

Yes – we will contact you either way to confirm whether or not you have been successful.

What is the selection process?

Successful applicants will be required to attend either an assessment centre and/or an interview.

What happens at an assessment centre?

This varies role to role though you will be required to complete short exercises in teams and attend an interview. This is the ideal opportunity for you to find out more about what it is like to work for us, and for us to find out more about you.

They are designed to help us select the right people for the business, and should also be enjoyable for you too!

What is the dress code at the assessment centre?

We'd say smart/casual but remember you're trying to make a good first impression!

What happens after an assessment centre or interview?

Once again we will contact you to confirm the outcome.

Why should I work for you and not the competition?

Wherever you are working within Merlin, you are part of a company at the leading edge of the leisure and tourism business.

At Weymouth SEA LIFE Adventure Park and Jurassic Skyline we offer a highly rewarding, fun and motivating working environment and create opportunities and challenges for our employees to fulfill their potential and feel part of the company's success.

We also offer a range of permanent and temporary roles in various areas of the business to suit the needs of different people.

What is the dress code?

Within our customer facing roles you are required to wear a uniform. We operate a fairly flexible policy on dress code in all non-uniform areas. In some roles you may even get the chance to wear a costume!

What will my shifts be?

Shifts vary according to the position and department. These will be agreed at the recruitment stage.

Is it a very formal environment to work in?

How can we be when it's our mission to provide fun?

We firmly believe that if you enjoy your time working here our customers are much more likely to have an enjoyable time too! Without a doubt the roles can be very hard and demanding - it takes a special kind of person to be as friendly and positive at the end of the day as they are at the beginning!

Our teams of staff are welcoming, committed, and believe in supporting each other to get the job done. Remember there'll be plenty of people in the same boat as you!

Additionally, all of our managers operate an open door policy, so there's always someone to talk to if you need to!

What is the company social scene like?

All attractions have their own social clubs and hold social events throughout the year.

Will I get free tickets?

Yes! Employees are issued with a pass enabling them, their friends and family to experience many of our fabulous attractions and theme parks.

I need a work permit to work in the UK. Can I still apply?

Eligibility to work in the UK is a prerequisite for employment with Merlin. You will need to provide proof of right to work in the UK when you come in for an Interview.

Are there any age restrictions?

There are certain requirements for different roles, at each attraction. Generally you have to be at least 16 years old or above to apply.

For some roles, such as operating our rides or engineering, you'll need to be 18 or over to satisfy our insurance requirements.

Who can I contact with any questions?

If you have any further questions then please email us at info@sealifeweymouth.com and we will endeavour to respond as quickly as we can.

×

How do I apply for a charity prize?

As individual attractions, Weymouth SEA LIFE Adventure Park and Jurassic Skyline have a very robust social responsibility agenda supporting a number of charities in Weymouth and Dorset, every year. In order to mirror the objective of the Merlin’s Magic Wand, the charity set up by our parent company the Merlin Entertainments Group, to provide magical experiences for children who are seriously ill, disabled or disadvantaged, we focus our aid on those registered charities or organisations that provide assistance to children: this includes Scouts, Guides, Brownies, Rainbow Groups, young carer and young volunteer groups. 

We also try to support hospices, hospital wards and medical appeals where the prime beneficiaries will be children. We don't offer tickets to schools to use in raffles unless they are within our immediate Weymouth vicinity. However, from time to time we send out offers to parent and toddler groups, nurseries, playgroups, etc. 

We will consider applications from registered charities from within Dorset that meet the above over-all objectives. If you feel that you meet the criteria, please enclose a SAE and write to Weymouth SEA LIFE Adventure Park, Lodmoor Country Park, Weymouth, Dorset, DT4 7SX.

×

Christmas Bookings

Twinkle Snowsocks and Luna Sugarberry look forward to welcoming you for our Magical Christmas event at Weymouth SEA LIFE Adventure Park this year! To answer some frequently asked questions, please see below.

- Adults may accompany children into the Enchanting Christmas Cabin at no extra cost

- All Children will receive an age-appropriate SEA LIFE gift and one collectable pop badge per child

- There is only one collectable pop badge design available for Christmas

- If you have booked day entry to the Christmas Cabin, all guests will need a valid entry ticket to the Park (unless under the age of 3 years or an annual pass holder) and can be booked at sealifeweymouth.com

- There are three Christmas packages available to choose and book from

- Guests who have booked and are not able to attend on the day can contact the Park to change their booking subject to availability

- Annual Pass tickets are from £6 however certain times, packages and dates may alter the price. You will need to show your annual pass upon entry to the Park

- Standard entry to the Enchanting Christmas Cabin is from £7 however certain times, packages and dates may alter the price

- Children under the age of 3 years will need a ticket for the Enchanting Christmas Cabin.