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Frequently Asked Questions

Ticket Queries

If you are looking to make a future booking, or have an existing booking please see instructions and clarifications below which may answer some of your more immediate questions:

Pre-booking your visit online before you visit the attraction is essential for all guests. To book a ticket click here.

If you have booked a ticket and our attraction is closed, your ticket is valid until 31 May 2021. Please get in touch with our team to amend your existing booking(s) via our Facebook page.

Please note that due to social distancing measures, our capacities have been reduced.

Annual Pass holders including Merlin, Local and Season pass holders can click here to pre-book entry. Every pass holder in attendance must pre-book their admission and present both the reservation and their valid pass at the entrance. Under 3s and carers must also pre-book admission.

Please be advised that regular exclusion dates apply as per your Pass terms and conditions.

As you have booked SUN Superdays tickets to visit SEA LIFE between now and 2nd December, your ticket will be revalidated so you can rearrange your visit for a later date. We’ll be extending the original booking period beyond 12th February.

For now, PLEASE DO NOT contact your chosen SEA LIFE. We are busy preparing a simple way for you to view available dates and times online to move your tickets and will update you by email no later than Wednesday 18th November with details on how to do this.

Thank you for your patience, and we look forward to welcoming you to SEA LIFE... just a little later than originally planned!

Anyone wishing to visit, including promotional ticket holders, will need to pre-book a ticket in advance as we have reduced our capacity to allow for social distancing. This includes vouchers from one of our fin-tastic partners such as Kelloggs, Cadburys or Costa Coffee.

For any discount vouchers that states it cannot be used for online booking, this is no longer the case - all discount vouchers can and must now be used online. 

No, prebooking is essential as we have significantly reduced the daily ticketed capacity of our attraction to allow for social distancing and the best possible experience. All guests will need to pre-book their tickets online. If you already have a ticket, you will still need to book into a time slot online here.

Please get in touch with our team via our Facebook page. 

Covid-19 Visitor Queries

Here are some frequently asked questions with regards to re-opening that you may find useful.

Following the latest UK Government update on 4th November 2020, SEA LIFE Weymouth is temporarily closed from Thursday 5th November as a precautionary measure in line with current Government guidance.

We’re restricting the number of guests who can visit each day, to ensure we can maintain social distancing in all areas of the attraction.

The health and safety of our guests and team is always our number one priority. In line with recent Government guidelines, our teams have implemented numerous measures to ensure the safety and well-being of our guest. Alongside this, our attraction has been awarded the VisitEngland ‘We’re Good to Go’ charter mark. We ask anyone visiting our attraction to observe all guidelines and signage in place at the attraction. Click here for more information.

Guests over the age of 11* will be required to wear a face covering/mask within any indoor space including queues, gift shops, indoor rides and indoor attractions. This advice is in line with recent updated UK Government regulations across England which will come in to place from the 8th August. We are continuing to monitor this guidance closely. We encourage all our guests to help protect themselves and each other when visiting attractions.

* Children under 11 and people with certain health conditions and disabled people are exempt.  

We understand that some guests may have certain health conditions and disabilities that may mean they cannot wear a face covering when visiting. If you have any concerns, please contact our customer services team at info@sealifeweymouth.com before your visit to ensure we can provide the correct assistance on an individual basis.

Our toilet facilities will be open for guests and we have introduced new measures within these facilities to ensure spatial distancing. Enhanced cleaning will take place throughout the day.

We understand that due to unforeseen circumstances or if you have developed symptoms of the coronavirus you may require to change the date/time of your visit to our attraction. Please contact: info@sealifeweymouth.com 

If you have booked through a third party, please contact them to discuss your booking.

Employees and guests are asked to participate in a temperature check using a non-touch thermometer. Anyone who is displaying a temperature above 37.8 degrees Celsius will unfortunately not be allowed to enter. In this event we will gladly rebook your visit when convenient and at no additional cost; we do not expect anyone to be penalised for doing the right thing.

Visitors with certain health conditions and disabilities related to higher bodily temperatures should speak to the customer services team upon booking to ensure we can provide the correct assistance on an individual basis.

Local and Annual Pass Holder Information

Passholders, we’d like to thank you for your patience during these unprecedented times and we are thrilled to see so many of you returning to our attractions to enjoy magical days out once again. Please see below for more detail about advance bookings, pass extensions, refunds and other topics.

Yes. Currently, in order to comply with government regulations and Merlin Health & Safety standards, we need to manage our capacity to ensure everyone has a safe and enjoyable visit. Therefore, all guests will be required to pre-book a free ticket online.

Please bear in mind our attractions are running at a limited capacity and therefore this may mean spaces are not always available. Our attractions review Merlin Pass allocation on a daily basis to ensure we have as much availability as possible for you. 

Click here to pre-book your time-slot for entry.

Following the recent update from the UK Government on its response to the COVID-19 outbreak, we will sadly be temporarily closing our UK attractions until 2nd December 2020 as a precautionary measure, in line with the latest legislation.

As much as we were looking forward to welcoming you all for even more fun and adventures at our attractions during November, the health and wellbeing of our guests and teams is always our top priority.

To account for the time our attractions will be closed, we will be adding a one-month extension to current expiry dates for all SEA LIFE Weymouth passes active as of 5th November. Pass extensions will happen automatically, and you don’t have to do anything about it.

We once again thank you for your patience with us during these strange times and look forward to seeing you all back again once we can reopen.

Following the recent update from the UK Government on its response to the COVID-19 outbreak, we will sadly be temporarily closing our UK attractions until 2nd December 2020 as a precautionary measure, in line with the latest legislation.

As much as we were looking forward to welcoming you all for even more fun and adventures at our attractions during November, including our Passholder Exclusive Days, the health and wellbeing of our guests and teams is always our top priority. However, we are happy to share that we will be operating Passholder Exclusive Days in 2021 and will confirm details of these closer to the time.

To account for the time our attractions will be closed, we will be adding a one-month extension to current expiry dates for all Merlin Annual Passes active as of 5th November. Pass extensions will happen automatically, and you don’t have to do anything about it.

For Membership Passholders, all payments have now been frozen and will resume from 5th December. This will happen automatically, and you do not need to do anything to activate this.

We once again thank you for your patience with us during these strange times and look forward to seeing you all back again once we can reopen. For more information please visit www.merlinannualpass.co.uk

We have made the decision to remove the £1 ticket from midnight on the 8th September 2020 after carefully listening to your feedback. Moving forward, we will continue to manage our capacity with free pre-booked tickets.

Any pre-booking fees paid before the 8th September 2020 are non-refundable.