Tickets

General information

As part of the precautionary measures to contain Covid-19, we have introduced capacity limits, among other things.

Due to the high level of visitor interest, we ask you to book your ticket in good time or reserve a time slot so that admission is guaranteed.

Please pay attention to the selected date when booking. If a day can no longer be booked, the following day will be selected automatically.

Booking information

1. Please book your ticket online. You can save up to 15% up to the day before the day of your visit. Tickets are available online at full price on the same day. All online tickets contain a time slot.

2. The booked time slot is valid for 30 minutes and then expires.

3. For special tickets such as annual passes, disabled tickets, free birthday children or certain promotions must be reserved online for free time slots. The tickets can then be bought on site at the cash desk.

4. Vouchers 2 for 1 / child free: Vouchers that are only valid in combination with a full-paying adult, e.g. the holiday pass can only be redeemed on site. The vouchers are not valid in combination with an online ticket. Please reserve a free time slot for the visit.

5. Please note that we currently only accept card payments at the cash desk.

Your promo code doesn't work or there is no number on the voucher? But the voucher is still valid? In this case, please reserve a time slot and redeem the voucher on site at the cash desk. Please note that we currently only accept card payments on site.

Booking with confidence guarantee

We recognise we’re all living in unprecedented and uncertain times, but that everyone also needs something a little magical to look forward to! Our ticket guarantee provides you with the confidence to book your ticket, safe in the knowledge that you can move it if anything interrupts your plans.

The guarantee is free of charge. You are covered in the event of

• our attraction being closed due to the instruction of local authorities
• travel restrictions
• you being unable to travel due to sickness and/or isolation

You can change your ticket dates up to 5 times via our booking portal. For login, all you need is the confirmation number as well as the e-mail address you used for the ticket order.