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Para quem se adequa o SEA LIFE Porto?

SEA LIFE Porto é um ponto de interesse sobretudo para famílias e crianças entre 3 e 12 anos de idade, mas sobretudo é adequado para todas as idades.

Há restrição de idades?

O SEA LIFE Porto é adequado para todos, no entanto, se tiveres até 14 anos deverás sempre ser acompanhado por um adulto com idade superior a 18 anos. Pode ser-te solicitado Cartão de Cidadão à chegada para fazer prova da tua idade, por isso, certifica-te que tens o documento contigo de forma a evitar deceções.

O nosso parque infantil é especificamente projetado para crianças com idade inferior a 9 anos.

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Os preços do SEA LIFE Porto diferem quando comprados online ou diretamente no local?

Sim. Os bilhetes comprados on-line, diretamente aqui no site, usufruem de um desconto em relação aos bilhetes comprados na nossa bilheteira física.

Aceitam vouchers promocionais e/ou talões de desconto?

Sim, aceitamos vouchers promocionais e talões de desconto de diferentes parceiros e/ou instituições com as quais tenhamos parceria. Por favor, leia com atenção todos os termos e condições em cada um deles antes da sua visita. Os vouchers e talões de desconto, por norma, pressupõem a compra de 1 bilhete ou mais directamente na recepção do SEA LIFE Porto.

Nenhum voucher ou talão de desconto pode ser acumulado entre si ou com qualquer promoção em vigor nem tão pouco com a compra de bilhetes online.

Os voucher ou talão de desconto deve ser apresentado em formato físico na nossa bilheteira, não aceitamos fotocópias dos mesmo.

 

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Onde posso comprar/reservar os meus bilhetes?

Temos opções diferentes para reservar e comprar bilhetes. Pode comprar/reservar o seu bilhete online, através do nosso website ou, na bilheteira física, diretamente no SEA LIFE Porto. Por favor, atente que, os bilhetes comprados online não acumulam com nenhuma promoção e/ou vouchers promocionais.

No caso da compra dos bilhetes VIP, os mesmos só se encontram disponíveis para venda diretamente no nosso website, a sua compra não é possível na bilheteira física do SEA LIFE Porto. Os bilhetes VIP pressupõem sempre uma marcação prévia obrigatória que está pendente de disponibilidade (lotação máxima de 5 pessoas por horário). Poderá verificar disponibilidade e/ou reserva de Segunda a Sexta das 9h00 às 18h00 através do email: escolas@merlinentertainments.biz ou através do número de contacto:226190400.

Horários da Experiência VIP: 11h00 e às 14h30.

 

Fiz uma compra em duplicado, o que posso fazer?

Se efectuou a sua compra duas vezes, contacte-nos para slcporto@merlinentertainments.biz, enviado ambos os comprovativos de compra. Mediante confirmação por parte dos nossos serviços financeiros, uma das suas compras será anulada e o montante novamente creditado na sua conta, através do mesmo meio pelo qual efectuou o seu pagamento original.

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How long will it take me to visit view the whole attraction?

On average it will take you 1.5 to 2 hours to enjoy the full experience of SEA LIFE Manchester. However this depends completely on you and how long you would like to enjoy our underwater world.

Where do I need to queue?

When you arrive at the aquarium you will find that we have a general queue line (those who need tickets) and a priority queue line (those who already have tickets). Depending on which ticket you have purchased/wanting to purchase will depend on where you need to queue. Please ask one of our very friendly members of staff who will be more than happy to assist you and show you which queue to join.

Can we touch the creatures?

For the health and safety of you and our animals, we ask that you do not touch any of our animals unless invited to by a member of staff. We have a rock-pool display where you are welcome to touch our starfish and crabs under the supervision of our fully trained staff. 

Are there any creatures we can feed?

Yes, we have a VIP Turtle Feeding Experience which allows you and one other to feed our magnificent Giant Green Sea Turtle, Ernie! to book please see our VIP Experience page for more information.

There are many other feeds and talks that you can watch but not participate in too. Please view our Talks and Feeding times page for information on all the feeds and talks we do daily.

Am I allowed to take photos at SEA LIFE Manchester?

Yes you can as we want you to take your memories of our creature’s home with you, however we do not permit the use of any flash photography as this can scare and harm and even blind our creatures. The use of tripods is also not permitted and if you wish to use a tripod you will need to arrange this with our marketing team.

Is there anywhere to store my belongings or pushchair?

We unfortunately do not have any cloakroom facilities for you to be able to store your belongings, this includes pushchairs on peak periods. On off-peak periods, we are able to store your pushchairs in the school room which is near admissions. Please ask a member of staff for more information. 

Do you have a gift shop?

We do have a gift shop and this is located at the exit of SEA LIFE Manchester. This is also accessible without entry to the SEA LIFE Manchester itself. To contact our gift shop please email your query to info@sealifemanchester.co.uk

Can I eat and drink once inside SEA LIFE Manchester?

Eating and drinking within the aquarium is not permitted so therefore please do not bring your own snacks and refreshments with you. Your entry tickets are valid all day however so you can exit to eat and then re-enter at your convenience.

Is there anywhere to eat lunch at SEA LIFE Manchester?

We do not have any facilities where you can buy lunch, however you ticket is valid all day so you are able to exit to get lunch. Eating and drinking is not permitted in the Aquarium. If you are a school group, please call the contact centre for use of our school lunch room

What happens if I need to leave before the end of my visit?

All tickets are valid for the whole day, so you are free to enter and exit at your leisure. Please ensure your however that your hand is stamped before exiting so that you can gain re-entry.

Is there a place for nursing mothers?

Currently we do not have a place designated for nursing mothers,  however staff on the day will be only too happy to assist you in finding somewhere private.

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Can I propose to my partner in Sea TREK at SEA LIFE Manchester?

We do have a proposal package where you can book out the Sea TREK slot of your choice. 



The cost of this package is £360

Will I get in the water during the Feeding Experiences?

No. All feeding experiences take place on a platform over the tank.

Can we watch someone take part in a feeding experience?

No. Due to space limitations there are no spectator tickets available for the Feeding Experiences.

Do I need to wear anything special for the Feeding Experiences?

No. You need only wear shoes that you will not slip in and clothes that are comfortable and that you do not mind getting dirty - just in case!

Can I bring my underwater camera to Sea TREK?

Unfortunately due to the inquisitive nature of our Giant Green Sea Turtle Ernie, we do not allow guests to use underwater cameras or GoPros. This is for the safety of our sea creatures and our guests. Guests would also need their hands free to be able to communicate with the dive instructor so having a camera wouldn't be ideal.

Do I need to bring any equipment with me for a Sea TREK?

No. Everything is provided for you apart from swimwear to go under your wetsuit and a towel.

Do I need to have any scuba diving experience to do SeaTREK?

No. You will not need any diving experience to do SeaTREK. We use a 'breath-easy helmet' that allows you to breath normally as you would on land. 

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Posso fazer voluntariado?

Sim. Anualmente, o SEA LIFE Porto aceita um número limitado de voluntários para colaborarem com a equipa de biologia. Pode enviar a sua candidatura para o e-mail: SLCPorto.HumanResources@merlinentertainments.biz

Can I volunteer at the SEA LIFE Manchester?

Yes we have a volunteer programme. This programme is extremely popular so we advise applying  early to avoid disappointment! Our Volunteer programme is for students who are at university and studying a relevant course such as Marine Biology. Please email info@sealifemanchester.co.uk for more information on our volunteer programme.

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Candidatura Espontânea

Pode enviar a sua candidatura espontânea para SLCPorto.HumanResources@merlinentertainments.biz.

Só será contactado caso a sua candidatura seja selecionada. Obrigado.

 

Notas: Ao enviar a sua candidatura espontânea, admite dar consentimento para tratamento dos dados pessoais constantes da candidatura ao SEA LIFE Porto, incluindo o registo e conservação em base digital, pelo tempo necessário; Ao preencher este questionário autoriza o SEA LIFE Porto a guardar a sua informação pessoal e a utilizá-la para fins relacionados com processos de recrutamento e seleção. O SEA LIFE Porto compromete-se, a pedido do candidato, a alterar ou a eliminar da sua base de dados, os dados pessoais fornecidos no momento da candidatura espontânea.

Can I send you my CV for you to place on file?

Due to data protection legislation we do not accept any speculative applications. Should you send us your information we are required to destroy it. We advertise all of our vacancies online so please do check back regularly for roles that may interest you!

What happens once I apply?

You will automatically receive an e-mail confirming receipt of your application. You can then expect to hear from us again within the next 14 days.

Will I know if I have been unsuccessful once I have applied?

Yes – we will contact you either way to confirm whether or not you have been successful.

What is the selection process?

Successful applicants will be required to attend either an assessment centre and/or an interview.

What happens at an assessment centre?

This varies role to role though you will be required to complete short exercises in teams and attend an interview. This is the ideal opportunity for you to find out more about what it is like to work for us, and for us to find out more about you.

They are designed to help us select the right people for the business, and should also be enjoyable for you too!

What is the dress code at the assessment centre?

We'd say smart/casual but remember you're trying to make a good first impression!

What happens after an assessment centre or interview?

Once again we will contact you to confirm the outcome.

Why should I work for you and not the competition?

Wherever you are working within Merlin, you are part of a company at the leading edge of the leisure and tourism business.

At SEA LIFE Manchester we offer a highly rewarding, fun and motivating working environment and create opportunities and challenges for our employees to fulfill their potential and feel part of the company's success.

We also offer a range of permanent and temporary roles in various areas of the business to suit the needs of different people.

What is the dress code?

Within our customer facing roles you are required to wear a uniform. We operate a fairly flexible policy on dress code in all non-uniform areas. In some roles you may even get the chance to wear a costume!

What will my shifts be?

Shifts vary according to the position and department. These will be agreed at the recruitment stage.

Is it a very formal environment to work in?

How can we be when it's our mission to provide fun?

We firmly believe that if you enjoy your time working here our customers are much more likely to have an enjoyable time too! Without a doubt the roles can be very hard and demanding - it takes a special kind of person to be as friendly and positive at the end of the day as they are at the beginning!

Our teams of staff are welcoming, committed, and believe in supporting each other to get the job done. Remember there'll be plenty of people in the same boat as you!

Additionally, all of our managers operate an open door policy, so there's always someone to talk to if you need to!

What is the company social scene like?

All attractions have their own social clubs and hold social events throughout the year.

Will I get free tickets?

Yes! Employees are issued with a pass enabling them, their friends and family to experience many of our fabulous attractions and theme parks.

I need a work permit to work in the UK. Can I still apply?

Eligibility to work in the UK is a prerequisite for employment with Merlin. You will need to provide proof of right to work in the UK when you come in for an Interview.

Are there any age restrictions?

There are certain requirements for different roles, at each attraction. Generally you have to be at least 16 years old or above to apply.

For some roles, such as in Security, you'll need to be 21 or over to satisfy our insurance requirements.

Who can I contact with any questions?

If you have any further questions then please email us at human.resources@londoneye.com and we will endeavor to respond as quickly as we can.