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Covid 19 - Information for Guests

Covid-19 – Information for Guests

As part of the Government’s containment plan for the COVID-19 coronavirus, we have been advised to temporarily close SEA LIFE Loch Lomond. The move is consistent with the closure of other leisure venues to prevent further outbreak. The closure is effective as of 20th March 2020.

We will continue to monitor the situation closely, please refer to our websites and social channels for further updates on a date when we will reopen.

Please check here for updates on re-opening.

 

Information for guests with existing bookings

Please see instructions and clarifications below, which may answer some of your more immediate questions:

 

  • If you have booked a ticket and our attraction is closed, your ticket is valid until the end of the year (31 December 2020). Please get in touch with our team to amend your existing bookings.
  • Email us on bookinglochlomond@merlinentertainments.biz and include your Name, Booking Confirmation Number, and Phone Number, and we will follow-up with you in due course. We anticipate high email volumes over the next few days and appreciate your patience as our team works through all inquiries.
  • If your tickets were purchased through a third-party, we ask you to contact the company directly. If they require any information from us, please email our Guest Experience Team and we will be more than happy to help.
  • We will continue to monitor the situation closely, please refer to our website and social channels for further updates on a date when we will reopen.

    We apologise for any inconvenience this may cause and appreciate your patience during this unprecedented time.

 

Covid-19 Update

As part of the Government’s containment plan for the COVID-19 coronavirus, we have been advised to temporarily close SEA LIFE Loch Lomond - effective 20th March. The move is consistent with the closure of other leisure venues to prevent further outbreak. Please follow the link for further information and booking enquiries.