Know before you go

We would like to reassure everyone that we are continuing to take the necessary measures to provide a safe and hygienic environment. The health and safety of our guests and staff is our absolute priority. We have implemented an extensive range of safety measures, designed to ensure a happy, safe and healthy experience for all guests and staff. These include:

• Lower capacity – in line with Government restrictions to allow for 1m social distancing
• Face coverings are still mandatory in Scotland and must be worn inside our attractions
• Guests must continue to adhere to 1 metre social distancing
• In line with Government restrictions, we allow social bubbles of up to 10 people from up to 4 households maximum
• You may continue to see Personal Protective Equipment (PPE) and clothing for some of our staff
• Continuation of enhanced cleaning, hygiene stations and hand sanitiser for guests at key locations
• You may still see increased ventilation and suggested spatial separation markings and other similar operating adjustments around the attraction

Please be assured that we work in close cooperation with the local health authority to support any direct enquiries to them and will act immediately upon their advice. The safety and wellbeing of our guests and staff is our priority and we will continue to monitor the situation at our attraction closely, taking all necessary precautions.

It is easy to revalidate your ticket to visit on a later date. You can change your ticket date via our booking portal, details of which you can find on your e-ticket. Our booking guarantee allows you to move your ticket up to three times, with the flexibility to move bookings up to 24 hours before your arrival time.

We've made it even easier for our Merlin Annual Pass Holders to pre-book entry tickets. Click here for information on how to book.