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Know before you go

Updated 20.04.22

We recommend visitors continue to wear face coverings while inside our attraction. Further information can be found in our FAQs below.

Frequently Asked Questions

We would like to reassure everyone that we are continuing to take the necessary measures to provide a safe and hygienic environment. The health and safety of our guests and staff is our absolute priority. We have implemented an extensive range of safety measures, designed to ensure a happy, safe and healthy experience for all guests and staff. These include:

  • We recommend visitors continue to wear face coverings while inside our attraction
  • You may continue to see Personal Protective Equipment (PPE) and clothing for some of our staff
  • Continuation of enhanced cleaning, hygiene stations and hand sanitiser for guests at key locations
  • Increased ventilation and other similar operating adjustments around the attraction

Ticket Information & Bookings

It is easy to revalidate your ticket to visit on a later date. You can change your ticket date via our booking portal, details of which you can find on your e-ticket. Our booking guarantee allows you to move your ticket up to three times, with the flexibility to move bookings up to 24 hours before your arrival time.

We've made it even easier for our Merlin Annual Pass Holders to pre-book entry tickets. Click here for information on how to book.

Book with confidence

Book with confidence

At Merlin, we recognise we’re all living in unprecedented and uncertain times, but that everyone also needs something a little magical to look forward to. Our ticket guarantee provides you with the confidence to book your ticket, safe in the knowledge that you can move it if anything interrupts your plans.

The guarantee is free of charge and you are covered in the event of:

  • The attraction you have booked being closed
  • UK Government restrictions on travel
  • You being unable to travel due to sickness and/or isolation 

You can change your ticket dates via our booking portal, details of which you can find on your e-ticket. *You can move an attraction ticket up to 3 times, with the flexibility to move bookings no later than 24 hours before your arrival time.

This guarantee applies to all standard and multi-attraction tickets but is not currently applicable to premium tickets.

Book with confidence now

Health