At Merlin Entertainments our mission is to create truly memorable experiences and we place the utmost importance on the safety and wellbeing of our guests and employees.
We have introduced a range of new health and safety measures that seek to reduce the risk associated with the presence of COVID-19 that are in line with government advice and the requirements of local health authorities. To find out more, click here
Some of the measures set out below may be clearly visible to you from the moment you arrive at one of our attractions and others require consideration from guests to help ensure everyone has a magical visit.
In line with updated advice from the UK Government which became law on the 14th September we encourage all guests to adhere to the latest guidance and not visit or meet in groups of more than six people* to help protect themselves and each other when visiting our attractions. We will continue to monitor Government guidance closely and this can be viewed here https://www.gov.uk/coronavirus.
As a COVID-19 Secure venue we can still host larger numbers in total but groups of up to 6 must not mix or form larger groups.
Our attractions already provide an extensive range of COVID-safe measures, designed to ensure a happy and safe experience for all guests and staff – more information can be found here.
Guests who repeatedly and wilfully refuse to comply with social distancing or group sizes will be asked to leave our attraction.
*Government exemptions our outlined here
Guests over the age of 11 will be required to wear a face covering/mask within any indoor space including queues, giftshops, indoor rides and indoor attractions. Where mask wearing is required, any guests without a valid exemption will not be permitted to ride or enter any enclosed buildings without a mask. This is in line with recent updated UK Government advice and regulations across England. We encourage all our guests to help protect themselves and each other when visiting our attractions.