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Frequently Asked Questions

Ticket Queries

If you are looking to make a future booking, or have an existing booking please see instructions and clarifications below which may answer some of your more immediate questions:

Booking your visit online before you visit the attraction is essential for all guests to ensure we can maintain social distancing in all areas of the attraction. To book a ticket click here.

It is easy to revalidate your ticket to visit on a later date. You can change your ticket date via our booking portal, details of which you can find on your e-ticket. Our booking guarantee allows you to move your ticket up to three times, with the flexibility to move bookings up to the end of 2021.  

       

If you require any further assistance please get in touch with our Guest Experience Team via our Facebook page with your Name and Booking Number and we will assist you further. We anticipate high volumes over the next few days and appreciate your patience as our team works through all inquiries.     

Annual Pass holders including Merlin, Local and Season pass holders can click here to pre-book entry.

Please be advised that regular exclusion dates apply as per your Pass terms and conditions.

Anyone wishing to visit, including promotional ticket holders, will need to pre-book a ticket in advance as we have reduced our capacity to allow for social distancing. This includes vouchers from one of our fin-tastic partners such as Kelloggs, Cadburys or Costa Coffee.

For any discount vouchers that states it cannot be used for online booking, this is no longer the case - all discount vouchers can and must now be used online. 

Please get in touch with our team at slchunstanton@merlinentertainments.biz or via our Facebook page.

Click here for more information if you are still unsure how to pre-book a timeslot or ticket.

Covid-19 Visitor Queries

Here are some frequently asked questions with regards to re-opening that you may find useful.

We are delighted to confirm that SEA LIFE Hunstanton re-opened May 17 in line with Government guidance. You can book tickets now and your tickets are covered by our booking guarantee.

We’re restricting the number of guests who can visit each day, to ensure we can maintain social distancing in all areas of the attraction.

The health and safety of our guests and team is always our number one priority. In line with recent Government guidelines, our teams have implemented numerous measures to ensure the safety and well-being of our guest. Alongside this, our attraction has been awarded the VisitEngland ‘We’re Good to Go’ charter mark. We ask anyone visiting our attraction to observe all guidelines and signage in place at the attraction. Click here for more information.

Yes, all guests will need to wear a face covering when visiting our attraction as a condition of entry. Face coverings are not required for children under the age of 11 or if you are exempt. In addition, visitors will see our guest-facing employees wearing Personal Protective Equipment including facemasks and visors.  Hygiene screens have been installed in front of many of our food stalls and shop counters, and we have installed social distancing markers throughout our attraction.  

Our toilet facilities will be open for guests and we have introduced new measures within these facilities to ensure spatial distancing. Enhanced cleaning will take place throughout the day

Team members and guests are asked to participate in a temperature check using a non-touch thermometer. Anyone who is displaying a temperature above 37.8 degrees Celsius will unfortunately not be allowed to enter. In this event, we will gladly rebook your visit when convenient and at no additional cost; we do not expect anyone to be penalised for doing the right thing. 

Visitors with certain health conditions and disabilities related to higher bodily temperatures should speak to the attraction team upon arrival to ensure we can provide the correct assistance on an individual basis. If any member of your household is displaying COVID-19 symptoms, you should rebook your visit for another day.

You will be able to find NHS QR code ‘check-in’ posters at key points around the attraction entrance and you are encouraged to scan the NHS QR code with your smartphone on arrival at our attraction. These QR posters can be scanned on the NHS COVID-19 smartphone App. 

We encourage all guests to check in with the NHS app which can be found at the attraction entrance. For any experiences where you will be eating or drinking, we will be collecting your details manually.