Skip to main content

Frequently Asked Questions

Ticket Queries

If you are looking to make a future booking, or have an existing booking please see instructions and clarifications below which may answer some of your more immediate questions:

SEA LIFE London is suitable for all ages. Please note, children under the age of 2* go free but the recommended age of the attraction is children aged 6 and over. 

Children 15 and under must be accompanied or supervised by an adult aged 18 years or over.

Please remember all tickets purchased are non-refundable so please be sure before purchasing your tickets.  For a full list of terms and conditions please follow the link provided.

*Effective from February 2024 onwards, children under 2 will enjoy free entry. This replaces previous policies.

Whilst legal restrictions have been lifted, we want to ensure we can offer you the best possible guest experience and we will continue to have reduced capacity at our attraction. 

Please do not visit without a ticket and book your tickets online to guarantee entry.

It is easy to revalidate your ticket to visit on a later date. You can change your ticket date via our booking portal, details of which you can find on your e-ticket. Our booking guarantee allows you to move your ticket up to three times, with the flexibility to move bookings no later than 24 hours before your arrival time.


If you require any further assistance please get in touch with our Guest Experience Team via our Facebook page with your Name and Booking Number and we will assist you further. We anticipate high volumes over the next few days and appreciate your patience as our team works through all inquiries.     

We've made it even easier for our Local and Merlin Annual Pass Holders to pre-book entry tickets. Click here for information on how to book.

Anyone wishing to visit, including promotional ticket holders, will need to pre-book a ticket in advance as we have reduced our capacity to allow for social distancing. This includes vouchers from one of our fin-tastic partners such as Kelloggs, Cadburys or Costa Coffee.

For any discount vouchers that states it cannot be used for online booking, this is no longer the case - all discount vouchers can and must now be used online. 

Click here for more information if you are still unsure how to pre-book a timeslot or ticket.

Please get in touch with our team at or via our Facebook page.