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Coronavirus

Covid-19 – Information for Guests:

SEA LIFE Hunstanton is TEMPORARILY CLOSED

Further to recent updates from the Government on the response to the Covid-19 coronavirus outbreak, we have made the decision to temporarily close SEA LIFE Hunstanton as a precautionary measure.

We have made this decision to protect the health and wellbeing of our guests and team, which are always our top priority. The closures, which are effective 20 March, are consistent with the Government’s guidance to prevent further outbreak.

We will continue to monitor the situation closely, please refer to our websites and social channels for further updates on a date when we will reopen.

We apologise for any inconvenience this decision may cause. Our website and Twitter/Facebook channel @sealifehunstanton will stay up to date with the latest information. Our team remains on hand to help you with any questions you may have about your existing bookings, contact them at slchunstanton@merlinentertainments.biz

Thank you for your cooperation and understanding.

 

Information for guests with existing bookings

To allow us to focus on assisting customers whose travel window is within the next 72 hours, we are asking those who do not have travel within that timeframe to contact us closer to your visit.

Please see instructions and clarifications below, which may answer some of your more immediate questions:

  • If you have booked a ticket and our attraction is closed, your ticket is valid until the end of the year (31 December 2020). Please get in touch with our team to amend your existing bookings.
  • Email us on Insert e-mail address and include your Name, Booking Confirmation Number, and Phone Number, and we will follow-up with you in due course. We anticipate high email volumes over the next few days and appreciate your patience as our team works through all inquiries.

  • If your tickets were purchased through a third-party, we ask you to contact the company directly. If they require any information from us, please email our Guest Experience Team and we will be more than happy to help.

  • We will continue to monitor the situation closely, please refer to our website and social channels for further updates on a date when we will reopen. Please visit https://www.visitsealife.com/hunstanton/find/covid-19/ for the latest updates.

 

We apologise for any inconvenience this may cause and appreciate your patience during this unprecedented time.

 

Information for guests with Annual Passes:

We want to reassure all Merlin Annual Passholders that we will be extending Passes and for our Passholders on our Merlin Membership, we will be suspending monthly payments, to account for the closures. We will be announcing more details on this via email, our social media and our dedicated website www.merlinannualpass.co.uk/coronavirus over the coming days. 

We will also be extending local SEA LIFE Hunstanton Annual Passes and will announce details when we reopen.

 

Information for guests with Season Passes:

We are currently reviewing the terms and conditions of our 2020 Season Passes as a result of the Covid-19 coronavirus outbreak. Please bear with us whilst we work through all the details. Updates will be posted on our website soon. 

Covid-19 Update

As part of the Government’s containment plan for the COVID-19 coronavirus, we have been advised to temporarily close SEA LIFE Hunstanton - effective 20th March. The move is consistent with the closure of other leisure venues to prevent further outbreak. Please follow the link for further information and booking enquiries.