Tickets

General information

Due to the current situation, we can only guarantee entrance if you booked an online ticket for a specific time slot or a time slot reservation.

The time slot reservation is already included in our online ticket, there is no need to reserve another time slot for your visit. All other ticket types require a time slot reservation.

As part of the precautions to contain Covid-19, we have capacity limits which we ensure by pre-booking online. If a day can no longer be booked, we have no more capacity on that day. In this case please select another day for your visit.

Do you have a promotion voucher? Click here and enter the promotional code or the numbers of the PLU number under "Promotion Code" and book your online ticket! (Example: PLU 123456 --> Input: 123456) 

The original promotion voucher must be presented on the day of the visit together with the online ticket.

Booking with confidence guarantee

We recognise we’re all living in unprecedented and uncertain times, but that everyone also needs something a little magical to look forward to! Our ticket guarantee provides you with the confidence to book your ticket, safe in the knowledge that you can move it if anything interrupts your plans.

The guarantee is free of charge. You are covered in the event of

• our attraction being closed due to the instruction of local authorities
• travel restrictions
• you being unable to travel due to sickness and/or isolation

You can change your ticket dates up to 5 times via our booking portal. For login, all you need is the confirmation number as well as the e-mail address you used for the ticket order.

Children under 15 years of age are admitted only when accompanied by an adult.

Children under 3 years of age have free admission.