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Covid-19 Guest Information

UPDATE 05.01.21

Following the recent update from the UK Government in response to COVID-19, we are following the latest guidance and will  remain temporarily closed as a precautionary measure.   

We are in contact with the relevant authorities and will work to reopen the attraction to guests as soon as we are able to do so. 

If you already have a booking with us and the attraction is closed when you were due to visit, your ticket is valid until 31 May 2021. We will be in touch with guests that have pre-booked tickets during the time we will be closed and thank you in advance for your patience. For any further information about your booking please review the FAQs below to find out the best next steps and who to contact if you need further assistance. 

Please keep checking our website and social media channels for the latest information. 

Thank you for your co-operation and understanding.   

 

Guest Questions

We have temporarily closed SEA LIFE Scarborough based on the latest guidance from the UK Government in response to the COVID-19 outbreak.

We will reopen as soon as we are able to do so.If you pre-booked tickets and the attraction is closed on the date you were due to visit, they are valid until 31 May 2021 (please see next question for information on how to re-book tickets). 

If you have booked a ticket to visit us in the near future, your ticket may need to be revalidated if we are closed on your visit date and you will be able to rearrange your visit for a later date. Once we have an authorised re-opening date, we will be making tickets available to those customers to rebook, with varying extension dates based on the ticket type you have purchased.   

 

If your tickets were purchased through a third-party, we ask you to contact the company directly. If they require any information from us, please email our Guest Experience Team via our Facebook page and we will be more than happy to help.  

If you have a Merlin Annual Pass please head over to https://www.merlinannualpass.co.uk/coronavirus for all pass related FAQs and the latest updates from the Merlin Annual Pass team.

Due to the most recent closure we are reviewing the extension of all local annual passes and will communicate any updates as soon as possible.

We once again thank you for your patience with us during these strange times and look forward to seeing you all back again once we can reopen.