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Covid-19 Guest Information

UPDATE 26.11.20

Following the latest update from the UK Government on its response to COVID-19 and the planned move of Brighton into Tier 2 from December 2, we can confirm that SEA LIFE Brighton will re-open from December 2 with the highest standard of health and safety measures in place.   

The health and safety of our guests and team is always our number one priority. In line with Government guidelines, we will continue to have numerous measures in place including reduced capacities, clear social distancing measures, temperature checks, pre-booking online, cashless payments and enhanced cleaning procedures.  

We ask all those guests who visit our attraction to observe closely our guidelines on maintaining a safe distance between each other and to maintain good hygiene practices and if they or any family member display any symptoms of COVID-19 we ask that they postpone their visit.  

Ticket Information & Bookings

Following the latest UK Government update on 4th November 2020, SEA LIFE Brighton is now temporarily closed as a precautionary measure in line with current Government guidance.

Following the latest update from the UK Government on its response to COVID-19 and the planned move of Brighton into Tier 2 from December 2, we can confirm that we will re-open from December 2 with the highest standard of health and safety measures in place. 

Please get in touch with our team at slcbrighton@merlinentertainments.biz

If you have booked a ticket and our attraction is closed, your ticket is valid until 31 May 2021. Please get in touch with our team to amend your existing booking(s) at slcbrighton@merlinentertainments.biz 

Please note that due to social distancing measures, our capacities have been reduced.

As you have booked SUN Superdays tickets to visit SEA LIFE between now and 2nd December, your ticket will be revalidated so you can rearrange your visit for a later date. We’ll be extending the original booking period beyond 12th February.

For now, PLEASE DO NOT contact your chosen SEA LIFE. We are busy preparing a simple way for you to view available dates and times online to move your tickets and will update you by email no later than Wednesday 18th November with details on how to do this.

Thank you for your patience, and we look forward to welcoming you to SEA LIFE... just a little later than originally planned!

Following the recent update from the UK Government on its response to the COVID-19 outbreak, we will sadly be temporarily closing our UK attractions until 2nd December 2020 as a precautionary measure, in line with the latest legislation.

As much as we were looking forward to welcoming you all for even more fun and adventures at our attractions during November, including our Passholder Exclusive Days, the health and wellbeing of our guests and teams is always our top priority. However, we are happy to share that we will be operating Passholder Exclusive Days in 2021 and will confirm details of these closer to the time.

To account for the time our attractions will be closed, we will be adding a one-month extension to current expiry dates for all Merlin Annual Passes active as of 5th November. Pass extensions will happen automatically, and you don’t have to do anything about it.

For Membership Passholders, all payments have now been frozen and will resume from 5th December. This will happen automatically, and you do not need to do anything to activate this.

We once again thank you for your patience with us during these strange times and look forward to seeing you all back again once we can reopen. For more information please visit www.merlinannualpass.co.uk

Following the recent update from the UK Government on its response to the COVID-19 outbreak, we will sadly be temporarily closing our UK attractions until 2nd December 2020 as a precautionary measure, in line with the latest legislation.

As much as we were looking forward to welcoming you all for even more fun and adventures at our attractions during November, the health and wellbeing of our guests and teams is always our top priority.

To account for the time our attractions will be closed, we will be adding a one-month extension to current expiry dates for all SEA LIFE Brighton passes active as of 5th November. Pass extensions will happen automatically, and you don’t have to do anything about it.

We once again thank you for your patience with us during these strange times and look forward to seeing you all back again once we can reopen.

Guest Questions

The health and safety of our guests and team is always our number one priority. As we look forward to welcoming guests back, our team will continue to create the memorable and exciting experiences we are known for, delivered in the safest possible way. In line with Government guidelines, we have numerous measures in place including reduced capacities, clear social distancing measures, temperature checks, pre-booking online, cashless payments and enhanced cleaning procedures

We have implemented an extensive range of safety measures across the attractions. For more details, please see our Know Before You Go page

We’re restricting the number of guests who can visit each day, to ensure we can maintain social distancing in all areas of the attraction. 

Our toilet facilities will be open for guests and we have introduced new measures within these facilities to ensure spatial distancing. Enhanced cleaning will take place throughout the day.   

Team members and guests are asked to participate in a temperature check using a non-touch thermometer. Anyone who is displaying a temperature above 37.8 degrees Celsius will unfortunately not be allowed to enter. In this event we will gladly rebook your visit when convenient and at no additional cost; we do not expect anyone to be penalised for doing the right thing. 

We will be operating at a significantly reduced daily capacity and will only be able to admit guests who are part of a single household or support bubble in line with UK Government Guidance. For those who already have bookings that are for more than one social bubble, we are more than happy to amend bookings.