FAQ's - SEA LIFE Brighton
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COVID 19 UPDATE

We are temporarily closed until further notice

As part of the Government’s containment plan for the COVID-19 coronavirus, we have been advised to temporarily close SEA LIFE Brighton. The move is consistent with the closure of other leisure venues to prevent further outbreak. The closure is effective as of 20th March 2020.

We will continue to monitor the situation closely, please refer to our websites and social channels for further updates on a date when we will reopen

We apologise for any inconvenience this may cause. Our website and Twitter/Facebook channels @SEALIFE Brighton will stay up to date with the latest information.

Our team remains on hand to help you with any questions you may have about your existing bookings, contact them at: slcbrighton@merlinentertainments.biz

Thank you for your cooperation and understanding.

Information for guests with existing bookings

 To allow us to focus on assisting customers whose travel window is within the next 72 hours, we are asking those who do not have travel within that timeframe to contact us closer to your visit.

Please see instructions and clarifications below, which may answer some of your more immediate questions:

  • Your ticket is valid until the end of the year (31 December 2020). Please get in touch with our team to amend your existing booking.

  • Email us on slcbrighton@merlinentertainments.biz  and include your Name, Booking Confirmation Number, and Phone Number, and we will follow-up with you in due course. We anticipate high email volumes over the next few days and appreciate your patience as our team works through all inquiries.

  • If your tickets were purchased through a third-party such as Tesco, 365, Trip Advisor or Picnic, we ask you to contact the company directly. If they require any information from us, please email our Guest Experience Team on the above email and we will be more than happy to help.

We apologise for any inconvenience this may cause and appreciate your patience during this unprecedented time, due to the high volume of request and queries we are only able to reply to those with existing bookings.

Information for UK and overseas schools, language groups and other community group bookings

Should you have an existing booking please call 01273 647707 to re-book.  Please note we are experiencing a very high volume of calls,  please only contact us in regard to an existing booking. Information on our usual rates and policies can be found on our website under tickets.

Information for Merlin Annual Pass Holders and Season Pass Holders

We want to reassure all Merlin Annual Passholders that we will be extending Passes and for our Passholders on our Merlin Membership, we will be suspending monthly payments, to account for the closures. We will be announcing more details on this via email, our social media channels and our website over the coming days > www.merlinannualpass.co.uk/coronavirus

We are currently reviewing the terms and conditions of our 2020 Season Passes as a result of the Covid-19 coronavirus outbreak.  Please bear with us whilst we work through all the details.  Updates will be posted on our website soon.

 

Covid-19 Update

As part of the Government’s containment plan for the COVID-19 coronavirus, we have been advised to temporarily close SEA LIFE Brighton - effective 20th March. The move is consistent with the closure of other leisure venues to prevent further outbreak. Please follow the link for further information and booking enquiries.