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Frequently Asked Questions

Ticket Queries

If you are looking to make a future booking, or have an existing booking please see instructions and clarifications below which may answer some of your more immediate questions:

Booking your visit online before you visit the attraction is essential for all guests to ensure we can maintain social distancing in all areas of the attraction. To book a ticket click here.

It is easy to revalidate your ticket to visit on a later date. You can change your ticket date via our booking portal, details of which you can find on your e-ticket. Our booking guarantee allows you to move your ticket up to three times, with the flexibility to move bookings no later than 24 hours before your arrival time.


If you require any further assistance please get in touch with our Guest Experience Team via email at and include your Name and Booking Number and we will assist you further. We anticipate high email volumes over the next few days and appreciate your patience as our team works through all inquiries.     

Annual Pass holders including Merlin, Local and Season pass holders can click here to pre-book entry.

Please be advised that regular exclusion dates apply as per your Pass terms and conditions.

No, prebooking is essential as we have significantly reduced the daily ticketed capacity of our attraction to allow for social distancing and the best possible experience. All guests will need to pre-book their tickets online. If you already have a ticket, you will still need to book into a time slot online here.

Anyone wishing to visit, including promotional ticket holders, will need to pre-book a ticket in advance as we have reduced our capacity to allow for social distancing. This includes vouchers from one of our fin-tastic partners such as Kelloggs, Cadburys or Costa Coffee.

For any discount vouchers that states it cannot be used for online booking, this is no longer the case - all discount vouchers can and must now be used online. 

Click here to book your entry date and time slot to coincide with the tickets booked for your visiting party. Please remember to bring proof of carer status when you visit the attraction.

Please get in touch with our team at

If the above does not answer your question about existing or future bookings, our team is on hand to help at