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Frequently Asked Questions

Ticket Queries

If you are looking to make a future booking, or have an existing booking please see instructions and clarifications below which may answer some of your more immediate questions:

Pre-booking your visit online before you visit the attraction is essential for all guests. To book a ticket click here.

If you have booked a ticket (purchased from this website or pre-booked via a promotional voucher/offer) and our attraction was closed, your ticket is valid until 31 May 2021. Please get in touch with our team to amend your existing booking(s) at slcbrighton@merlinentertainments.biz 

If your tickets were purchased through a third-party, we ask you to contact the company directly. If they require any information from us, please email our Guest Experience Team and we will be more than happy to help. 

Please note that due to social distancing measures, our capacities have been reduced.

Annual Pass holders including Merlin, Local and Season pass holders can click here to pre-book entry. Every pass holder in attendance must pre-book their admission and present both the reservation and their valid pass at the entrance. Under 3s and carers must also pre-book admission.

Please be advised that regular exclusion dates apply as per your Pass terms and conditions.

No, prebooking is essential as we have significantly reduced the daily ticketed capacity of our attraction to allow for social distancing and the best possible experience. All guests will need to pre-book their tickets online. If you already have a ticket, you will still need to book into a time slot online here.

Anyone wishing to visit, including promotional ticket holders, will need to pre-book a ticket in advance as we have reduced our capacity to allow for social distancing. This includes vouchers from one of our fin-tastic partners such as Kelloggs, Cadburys or Costa Coffee.

For any discount vouchers that states it cannot be used for online booking, this is no longer the case - all discount vouchers can and must now be used online. 

As you have booked SUN Superdays tickets to visit SEA LIFE between now and 2nd December, your ticket will be revalidated so you can rearrange your visit for a later date. We’ll be extending the original booking period beyond 12th February.

For now, PLEASE DO NOT contact your chosen SEA LIFE. We are busy preparing a simple way for you to view available dates and times online to move your tickets and will update you by email no later than Wednesday 18th November with details on how to do this.

Thank you for your patience, and we look forward to welcoming you to SEA LIFE... just a little later than originally planned!

Please get in touch with our team at slcbrighton@merlinentertainments.biz

If the above does not answer your question about existing or future bookings, our team is on hand to help at slcbrighton@merlinentertainments.biz 

Covid-19 Visitor Queries

Here are some frequently asked questions with regards to re-opening that you may find useful.

We are delighted to confirm that SEA LIFE Brighton re-opened on December 2nd, with the highest standard of health and safety measures in place to ensure a fun and safe day out for the whole family! 

We’re restricting the number of guests who can visit each day, to ensure we can maintain social distancing in all areas of the attraction.

The health and safety of our guests and team is always our number one priority. In line with recent Government guidelines, our teams have implemented numerous measures to ensure the safety and well-being of our guest. Alongside this, our attraction has been awarded the VisitEngland ‘We’re Good to Go’ charter mark. We ask anyone visiting our attraction to observe all guidelines and signage in place at the attraction. Click here for more information.

Guests over the age of 11* will be required to wear a face covering/mask within any indoor space including queues, gift shops, indoor rides and indoor attractions. This advice is in line with recent updated UK Government regulations across England. In addition, visitors will see our guest-facing employees wearing Personal Protective Equipment including facemasks and visors.  Hygiene screens have been installed in front of many of our food stalls and shop counters, and we have installed social distancing markers throughout our attraction. We encourage all our guests to help protect themselves and each other when visiting attractions.

* Children under 11 and people with certain health conditions and disabled people are exempt.  

Our toilet facilities will be open for guests and we have introduced new measures within these facilities to ensure spatial distancing. Enhanced cleaning will take place throughout the day.

Team members and guests are asked to participate in a temperature check using a non-touch thermometer. Anyone who is displaying a temperature above 37.8 degrees Celsius will unfortunately not be allowed to enter. In this event, we will gladly rebook your visit when convenient and at no additional cost; we do not expect anyone to be penalised for doing the right thing. 

Visitors with certain health conditions and disabilities related to higher bodily temperatures should speak to the attraction team upon arrival to ensure we can provide the correct assistance on an individual basis. If any member of your household is displaying COVID-19 symptoms, you should rebook your visit for another day.

Local and Annual Pass Holder Information

Yes. Currently, in order to comply with government regulations and Merlin Health & Safety standards, we need to manage our capacity to ensure everyone has a safe and enjoyable visit. Therefore, all guests will be required to pre-book entry online.

Please bear in mind our attractions are running at a limited capacity and therefore this may mean spaces are not always available. Our attractions review Merlin Pass allocation on a daily basis to ensure we have as much availability as possible for you. 

Click here to pre-book your time-slot for entry.

To account for the time our attractions will be closed, we will be adding a one-month extension to current expiry dates for all SEA LIFE Brighton passes active as of 5th November. Pass extensions will happen automatically, and you don’t have to do anything about it.

We once again thank you for your patience with us during these strange times and look forward to seeing you all back again once we can reopen.

To account for the time our attractions will be closed, we will be adding a one-month extension to current expiry dates for all Merlin Annual Passes active as of 5th November. Pass extensions will happen automatically, and you don’t have to do anything about it.

For Membership Passholders, all payments have now been frozen and will resume from 5th December. This will happen automatically, and you do not need to do anything to activate this.

We once again thank you for your patience with us during these strange times and look forward to seeing you all back again once we can reopen. For more information please visit www.merlinannualpass.co.uk

We have made the decision to remove the £1 ticket from midnight on the 8th September 2020 after carefully listening to your feedback. Moving forward, we will continue to manage our capacity with free pre-booked tickets.

Any pre-booking fees paid before the 8th September 2020 are non-refundable.