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Help Centre

For queries, support and help please visit our Help Centre by clicking on the button below

Ticket Information & Bookings

Whilst legal restrictions have been lifted, we want to ensure we can offer you the best possible guest experience and we will continue to have reduced capacity at our attraction. This means that you will need to book into a time slot ahead of your visit. As spaces are limited, we strongly suggest you reserve tickets early for your preferred date and time.

Please do not visit without a ticket and book your tickets online to guarantee entry.

It is easy to revalidate your ticket to visit on a later date. You can change your ticket date via our booking portal, details of which you can find on your e-ticket. Our booking guarantee allows you to move your ticket up to three times, with the flexibility to move bookings up to 24 hours before your arrival time.

We've made it even easier for our Merlin Annual Pass Holders to pre-book entry tickets. Click here for information on how to book.

Anyone wishing to visit, including promotional ticket holders, will need to pre-book a ticket in advance before you visit our attraction. This includes vouchers from one of our fin-tastic partners such as Kelloggs, Cadburys or Costa Coffee.

For any discount vouchers that states it cannot be used for online booking, this is no longer the case - all discount vouchers can and must now be used online. 

Click here to book your entry date and time slot to coincide with the tickets booked for your visiting party. Please remember to bring proof of carer status when you visit the attraction.

We are now cashless and only accept card payments throughout the attraction.

If the above does not answer your question about existing or future bookings, our team is on hand to help at slcbrighton@merlinentertainments.biz 

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