Access and Facilities

Disabled Access

At the Aquarium, we have disabled access throughout the centre. There are also disabled toilets available within the centre.

Please note in the penguin enclosure, there is an additional viewing platform that is not wheelchair accessible due to the stairwells. These enclosures are still viewable at ground level.

All-weather fun: As the Aquarium is indoors your visit will not be affected by the weather. However, please be aware that in peak season the queue may extend as far as the outside, where we can not guarantee the weather!

Free Carer Policy

Guests who have the following documentation are entitled to one free carer* ticket, however, the guest with the disability and any further members of their party will pay full price. 

Please show the relevant paperwork as well as suitable photo ID of the named recipient at the ticket office when you buy or collect your ticket/s. For proof of disability, please bring any ONE of the following forms of documentation:

• Entitlement to Disability Living Allowance for children under 16 or DLA/Personal Independent Payments (PIP) for those aged 16-64, either in the form of a letter stating that the benefit has been awarded, or the actual Allowance book.
• Attendance Allowance or Carer's Allowance letter of award.
• Incapacity Benefit books, or a letter notifying the recipient that the benefit has been awarded Incapacity Benefit, Employment and Support Allowance (ESA) Disability Students’ Allowance (DSA), or DID card (UK Disabled ID card).
• Credibility's Access Card with the carer/companion symbol.
• A valid Blue Badge.
• In the case of visual impairment, a registration card known as the BD8 or a Certificate of Visual Impairment (CVI).

*A carer must be over 14 years of age and understand the ticket-holding guest’s condition, assisting them during their visit.  

Disabled guests who have a specific need for a second helper/carer can request another free ticket, but will need to show that they have a need for a second carer by providing a registered GP or NHS letter or direct email sent in a secure, non-editable format notifying the recipient requires additional carer support.

Contact us using a free British Sign Language (BSL) interpreter

Find out how on our SignLive Partnership page.