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Access and Facilities

Disabled Access

At the Aquarium, we have disabled access throughout the centre. There are also disabled toilets available within the centre.

Please note in the penguin enclosure, there is an additional viewing platform that is not wheelchair accessible due to the stairwells. These enclosures are still viewable at ground level.

All-weather fun: As the Aquarium is indoors your visit will not be affected by the weather. However, please be aware that in peak season the queue may extend as far as the outside, where we can not guarantee the weather!

Free Carer Policy

We do not offer a different rate for disabled guests. However, if a member of your party has a disability, they will be entitled to admit one free carer with them. Please book the carers ticket along with your other tickets, there will be an option to add this ticket type to the basket.

Please show one of the following items to a member of our Front of House Team on arrival in order to enter with your pre-booked carer ticket:

  • A certified NHS letter from your doctor or consultant (dated within the last 2 years).
  • A letter or statement from a professional body (e.g. a Nurse or a BUPA Healthcare Advisor).
  • A Blue Badge along with additional form of photographic ID.
  • A DLA letter.

When booking in advance, please book the carers ticket along with your other tickets.

Contact us using a free British Sign Language (BSL) interpreter

Find out how on our SignLive Partnership page.