Attraction location map

Safety at SEA LIFE

Operations Updates and Frequently Asked Questions

SEA LIFE Kansas City is taking all possible steps to continue to ensure the safety and well being of our guests, staff and creatures as needed. This includes implementing enhanced cleaning regimens throughout the area and increased cleaning and sanitizing of stations. Hand sanitizing stations will also be available and our staff are washing their hands thoroughly on a regular regimen. We will be following the 10/10/10 Rule as set out by Mayor Lucas on 5/11 regarding non-essential businesses. During your visit, SEA LIFE Kansas City is only accepting contactless payment methods and the use of debit/credit cards to combat the spread of COVID-19. Please do not visit the attraction if you are displaying COVID-19 symptoms, living with someone who is or feeling ill.

HEALTH & SAFETY

How will social distancing measures be enforced?

Guests will be guided with directional markings, allowing them to better distance themselves while exploring the attraction. Our employees will also remind guests to maintain a respectful distance when necessary.

Will all attraction offerings be open?

Due to additional safety measures, changes in operation may result in limited access to certain offerings, but we will offer guest access to as many features of the attraction as possible. Current closures can be found here. OR For assistance planning your visit please contact us at SEALIFEKansasCity@SEALIFEUS.com.


What forms of payment will be accepted?

We are only accepting contactless payment methods and the use of debit/credit cards to combat the spread of COVID -19.

What attractions or offerings are currently closed?

As an added safety measure the following attractions and/or interactive elements are temporarily closed:
                  • Interactive dive logs

TICKETS

Where can I buy tickets?

Tickets must be purchased online in advance to ensure we can limit the capacity to align with local regulations. If you are an Annual Pass holder, please do bring your pass and you can enter immediately as the capacity allows.

Can I reschedule and visit at a later date?

If you have purchased tickets for the dates when we will be closed, you may use these tickets for any future date through December 31, 2020. When you decide to visit, simply present your unused ticket at any ticket counter. Advance reservations may be required.

What if I bought my ticket from another seller/website?

If your travel plans were arranged by a third party, including travel agents, travel-booking websites, or other businesses independent of SEA LIFE Kansas City, you will need to contact those suppliers directly to understand their policies and any applicable fees for changing or canceling a reservation.

What if I had planned a school field trip, group visit or birthday party?

If you had a reservation for the dates when we were closed, please know that we would be happy to reschedule. For additional questions, please contact SEALIFEKansasCity@SEALIFEUS.com.

ANNUAL PASSES

How did the closure of SEA LIFE Kansas City impact Annual Passes?

We will be extending Annual Passes to ensure you enjoy your entire year of awesome at SEA LIFE Kansas City once we reopen. If you have any additional questions, please contact SEALIFEKansasCity@SEALIFEUS.com.

 

 

Re-Opening May 15th!

We have missed our guests and are thrilled to once again help them create magical memories starting May 15th! The safety and well being of our guests and staff is our priority and we are taking all necessary precautions to ensure their continued welfare. Please join us in creating a safe and enjoyable visit by reviewing our updated hours, safety measures and operation guidelines by clicking "more information".