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Know before you go

Out outdoor areas are open

Whilst our indoor exhibits remain closed, our outdoor areas including Caribbean Cove, Rockpool, Seals, Otters and Penguins are open, and tickets an be pre-booked online-

The health and safety of our guests and team is always our number one priority. Some of the measures set out below may be clearly visible to you from the moment you arrive and others require consideration from guests to help ensure everyone has a magical visit.

Good To Go

Protecting our Guests & Employees

As we look forward to welcoming guests back, our team will continue to create the memorable and exciting experiences we are known for, delivered in the safest possible way.

We have been awarded the Visit England ‘We’re Good to Go’ industry charter mark. This verifies that our attraction meets the Government and public health guidance on COVID-19 and that we have all the required health and safety processes in place.