Out outdoor areas are open
Whilst our indoor exhibits remain closed, our outdoor areas including Caribbean Cove, Rockpool, Seals, Otters and Penguins are open, and tickets an be pre-booked online-
The health and safety of our guests and team is always our number one priority. Some of the measures set out below may be clearly visible to you from the moment you arrive and others require consideration from guests to help ensure everyone has a magical visit.
Protecting our Guests & Employees
As we look forward to welcoming guests back, our team will continue to create the memorable and exciting experiences we are known for, delivered in the safest possible way.
We have been awarded the Visit England ‘We’re Good to Go’ industry charter mark. This verifies that our attraction meets the Government and public health guidance on COVID-19 and that we have all the required health and safety processes in place.
Before you arrive
Make your booking online as our new admission numbers will be limited
Check our social pages first
Before leaving home, please check our website and social media pages for the latest information.
We are now a cashless attraction. Please be ready to make on-site payments using a ‘contactless’ bank card
All guests over the age of 11 are required to wear a face covering/mask whilst in the attraction; these will be available to purchase at the attraction on the day of your visit.
When you arrive
Non-contact temperature checks for guests and employees will be a condition of entry
Guests will notice new information signage informing them of key safety messages and instructions.
We have installed new hygiene screens at many of our service counters and food stalls to help physically separate visitors from team members.
We have introduced enhanced cleaning measures, throughout the day, which seek to disinfect high frequency touch points such as tables and chairs, service
counters, door handles, elevator, buttons and…
Some things to remember
Some experiences and facilities may be suspended to ensure social distancing
Hand washing facilities and sanitiser stations are available throughout the attraction