Attraction location map

Covid 19 - Information for Guests

We're open- and we can't wait to 'sea' you!

We love bringing you closer to the oceans through amazing discoveries! Since we closed in March, we’ve been working tirelessly to make sure that we can welcome you back in the safest way possible. 

Our team of health and safety experts have created a plan which will enable us to deliver on our promise of keeping your well-being and safety as our top priority. ​Some of the measures may be clearly visible to you from the moment you arrive at the attraction and others require consideration from our guests to help ensure everyone has a magical visit. To find out more about the health and safety measures we are putting into place, click here

We’re delighted to be awarded the VisitEngland ‘We’re Good to Go’ industry charter mark. This verifies that SEA LIFE Blackpool meets the Government and public health guidance on COVID-19 and that we have all the required health and safety processes in place to ensure our visitors have a safe and enjoyable visit.

For more information head to https://www.visitengland.com/covid-19-travel-advice

 

FACE MASKS

Due to changes to the law it will now become compulsory for all guests* above the age of 11 to wear a face covering at SEA LIFE Blackpool.

The law will require compliance from Saturday 8th August. 

* Children under 11, people with certain health conditions and people with a disability are exempt. 

 

Do guests have to wear face masks / coverings?

Guests over the age of 11* will be required to wear a face covering/mask in order to go on a number of rides and rollercoasters and within any indoor space including queues, gift shops, indoor rides and indoor attractions. This advice is in line with recent updated UK Government regulations across England which will come in to place from the 8th August https://www.gov.uk/coronavirus. We are continuing to monitor this guidance closely. We encourage all our guests to help protect themselves and each other when visiting attractions.

* Children under 11, people with certain health conditions and people with a disability are exempt. 

 

Why have you now changed the masks / coverings ride age from 6 to 11?

We have amended our exemption age from 6 years to 11 years to fall in line with Government guidance. Our previous exemption age of 6 years old was determined based on comparisons with other organisations that were also mandating face coverings prior to any Government guidance in settings other than for public transport. With the Government now providing clarity on exemptions for the wearing of face coverings in a range of new settings, for consistency and ease of understanding for our guests and staff we have considered it appropriate to adjust our age threshold accordingly.

We are continuing to monitor Government guidance closely and this can be viewed here https://www.gov.uk/coronavirus. We encourage all our guests to help protect themselves and each other when visiting attractions.

Please note, children under 11, people with certain health conditions and people with a disability are exempt. 

 

Will you make people wear face masks/face coverings in your gift shop (on exiting a ride/attraction) and retail spaces.

Guests over the age of 11* should bring and wear a suitable face covering where possible when entering or exiting via one of our retail or gift shops. This advice is in line with current UK Government regulations for retail spaces in England from the 24th July https://www.gov.uk/coronavirus, which we are monitoring closely. We encourage all our guests to help protect themselves and each other. 

* Children under 11, people with certain health conditions and people with a disability are exempt. 

 

I have a condition or disability; do I have to wear a face mask?

We understand that some guests may have certain health conditions and disabilities that may mean they cannot wear a face covering when visiting. If you have any concerns, please contact our customer services team at this email address blackpoolsealifecentre@merlinentertainments.biz before your visit to ensure we can provide the correct assistance on an individual basis.

 

We are excited to be able to bring back the magic for you and your family, please see below for queries and existing and future bookings.

 

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FAQs

Anyone wishing to visit, including Annual Passholders will need to pre-book a ticket in advance as we have reduced our capacity to allow for social distancing.

Read some of our Frequently Asked Questions below.

Information for guests looking to book tickets and those with existing tickets

I already have a Flexi-Ticket, how do I pre-book entry?

Pre-booking your visit online is essential for all guests as we have reduced our capacity to allow for social distancing. You need to pre-book a date and time of your choosing in advance. Book your time slot here.

I am an annual pass holder, how do I pre-book entry?

Merlin Annual Passholders can click on the below links and pre-book entry for £1 per Passholder. Every passholder in attendance must pre-book their admission and present both the reservation and their valid Pass at the entrance. Under 3s must also pre-book admission. Please be advised that regular exclusion dates apply as per your Pass terms and conditions.

Annual Pass Entry Reservation

I have an existing Standard or Fast Track ticket what should I do?

If you have booked one of these tickets AND our attraction was closed on the date you intended to visit, your ticket is valid until the end of the year (31 December 2020). You will need to pre-book a date and time of your choosing in advance as we have reduced our capacity to allow for social distancing. Book your time slot here.

I have an existing VIP Experience booking, what should I do?

If you have booked one of these experiences AND our attraction was closed on the date you intended to visit, your ticket is valid until the end of the year (31 December 2020). Once the attraction re-opens, you can visit on a date of your choosing. For these experiences please contact our Guest Experience Team on blackpool.sealifecentre@merlinentertainments.biz 14 days prior to when you plan to visit to book you into a time slot.

How do I redeem my existing Blackpool Combination tickets?

If you have booked one of these tickets AND our attraction was closed on the date you intended to visit, your ticket is valid until the end of the year (31 December 2020). You will need to pre-book a date and time of your choosing in advance as we have reduced our capacity to allow for social distancing. Please refer to the time slot booking instructions below for each ticket type.

If you have purchased a Combination ticket, please refer to the following instructions for each attraction:  

  • The Blackpool Tower Dungeon: book your time slot here
  • The Blackpool Tower Eye: book your time slot here.
  • Madame Tussauds Blackpool: book your time slot here
  • SEA LIFE Blackpool: book your time slot here.       

Guests with tickets purchased through a third-party:

We ask you to contact the company directly. If they require any information from us, please email our Guest Experience Team blackpool.sealifecentre@merlinentertainments.biz and we will be more than happy to help.

GUEST QUESTIONS

When will you reopen?

We are delighted to confirm that are now open and can't wait to welcome you back! 

Is it safe to reopen?

The health and safety of our guests and team is always our number one priority. In line with recent Government guidelines, our teams have implemented numerous measures to ensure the safety and well-being of our guest. Alongside this, our attraction has been awarded the VisitEngland ‘We’re Good to Go’ charter mark. We ask anyone visiting our attraction to observe all guidelines and signage in place at the attraction.

Do I need to wear a face covering? 

From 8th August all guests will be required to wear a face covering when visiting our attraction. Face coverings are not required for children under the age of 11 or for people with certain health conditions and/or disabilities. In addition, visitors will see our guest-facing employees wearing Personal Protective Equipment including facemasks and visors.  Hygiene screens have been installed in front of many of our food stalls and shop counters, and we have installed social distancing markers throughout our attraction.

What new measures will I see on my visit to your attraction?

We have implemented an extensive range of safety measures across the attractions. For more details, please see our Health & Safety page. 

Why do I need to book online? 
We’re restricting the number of guests who can visit each day, to ensure we can maintain social distancing in all areas of the attraction. 

Will your toilets be open and how will you ensure they are safe?

Our toilet facilities will be open for guests and we have introduced new measures within these facilities to ensure spatial distancing. Enhanced cleaning will take place throughout the day

I have booked a ticket and it’s for a date when you are now reopened – but I don’t want to visit /my flight has been cancelled / I am on the NHS shielding list. What are my options?

We would like to reassure everyone that we are taking the necessary measures to provide a safe and hygienic environment. However, we understand that due to unforeseen circumstances or if you have developed symptoms of the coronavirus, or if it’s unsafe for you to travel you may require to change the date/time of your visit to our attraction. Please contact our Guest Experience team on blackpool.sealifecentre@merlinentertainments.biz and they will be happy to discuss your options.  If you have booked through a third party, please contact them to discuss your booking.

I’m not sure when I want to visit/I already have an open dated ticket. Can I arrive at the attraction at any time?

No, pre-booking is essential as we have significantly reduced the daily ticketed capacity of our attraction to allow for social distancing and the best possible experience. All guests will need to pre-book their tickets online. If you already have a ticket, you will still need to book into a time slot online here.

 What do I do if one of my family is ill at the last minute?

We understand that due to unforeseen circumstances or if you have developed symptoms of the coronavirus you may require to change the date/time of your visit to our attraction. Please contact blackpool.sealifecentre@merlinentertainments.biz If you have booked through a third party, please contact them to discuss your booking.

Why have you got Temperature Checks? And what if I have a condition or disability

Employees and guests are asked to participate in a temperature check using a non-touch thermometer. Anyone who is displaying a temperature above 37.8 degrees Celsius will unfortunately not be allowed to enter.  In this event we will gladly re-book your visit when convenient and at no additional cost; we do not expect anyone to be penalised for doing the right thing. Visitors with certain health conditions and disabilities related to higher bodily temperatures should speak to the customer services team upon booking to ensure we can provide the correct assistance on an individual basis.

Can I still visit your attraction from an area subject to local lockdown?

We ask any guests visiting our attraction from an area subject to local lockdown to follow the relevant government guidance to help protect fellow guests and our employees. Please contact Guest Services should you need to amend your booking.

More information can be found here: www.gov.uk/government/publications/local-lockdown-guidance-for-social-distancing

I am planning an overnight visit to your attraction and am visiting from an area subject to local lockdown, is this allowed?

The Government has issued new advice on holidays in England if you are travelling to or from an area subject to local Coronavirus restrictions. If you are affected by a local restriction, please familiarise yourself with the latest Government guidance to help protect fellow guests and our employees. Please contact Guest Services should you need to amend your booking.

 

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Season Pass and SEA LIFE Pass Holders

Passholders, we’d like to thank you for your patience during these unprecedented times - we are so looking forward to welcoming you back on July 4th

As our attractions start to re-open, we wanted to give you a full update, so that you have all of the information you need when you get back to enjoying the magic - whether it’s with a National SEA LIFE annual pass, a Local SEA LIFE annual pass or a season pass- and what to expect during your visit.

As we need to manage our capacity to ensure everyone has a safe and enjoyable visit, all guests will now be required to pre-book a ticket online. We will be closely monitoring capacity daily and reacting accordingly and appreciate your understanding at this time.

Please see below for more detail about advance bookings, pass extensions, refunds and other topics.

Standard terms and conditions for annual passes and season passes still apply.

 

NATIONAL AND LOCAL SEA LIFE ANNUAL PASS AND SEASON PASS EXTENSIONS

New Passes Purchased before 19th of March

We know you have already missed almost 3 months of making turtle-y awesome memories at SEA LIFE. To account for the time we have been closed, as well as to acknowledge the requirement to pre-book as we re-open, we will be adding a 4-month extension onto all original expiry dates for SEA LIFE annual passes that expire after 18th March 2020.

National and Local SEA LIFE annual passes that expired before 19th March 2020 will not be entitled to the extension period.

Pass extensions will happen automatically, and you don’t have to do anything about it.

SEA LIFE season passes due to expire at the end of 2020 will also be extended for four months. No new season passes will be available to purchase for the remainder of this year.

 

ADVANCE BOOKINGS

The health and safety of our guests and our staff is our number one priority. In order to comply with government regulations and Merlin Health & Safety standards, we need to manage our capacity to ensure everyone has a safe and enjoyable visit. This means that some of our SEA LIFE attractions will be limited to as little as 25% capacity. However, we will be closely monitoring the capacity throughout the day and reacting accordingly, so make sure to keep checking back.

As a result of the requirement to limit our capacity, all guests will now be required to pre-book a ticket online, with a £1 booking fee.

This is a temporary measure that we have introduced to make sure that as many people as possible can experience the magic at our attractions, as it will reduce the number of slots that are taken up by individuals who then do not show up.  This £1 booking fee per passholder is applicable across all the UK attractions.

We know many of you buy your SEA LIFE annual passes and Season Passes so that you can spontaneously visit our attractions, and we’re closely following Government advice and will update this process when it’s suitable to do so.

We have also put in place the 4-month extension period to acknowledge this requirement to pre-book, as well as to account for our closed months and we appreciate your cooperation during this time.

There will be a set capacity of passholder and non-passholder admission slots available every day to ensure that everybody gets the chance to enjoy a great day out. This does mean that unfortunately some days certain ticket types may sell out before others.

 

NATIONAL SEA LIFE ANNUAL PASSES

If you have a National SEA LIFE annual pass, it will be subject to the 4-month extension. However, you will not be able to renew your pass at the end of this period, and these passes are no longer available for purchase.

 

LOCAL SEA LIFE ANNUAL PASSES

Local SEA LIFE Passes will be extended for 4 months

 

SEASON PASSES

If you have a SEA LIFE season pass valid until the end of 2020, this will be extended by four months to reflect our closure period and to consider the new requirement to pre-book. No new season passes will be sold for the remainder of this year.

 

COLLECTING LOCAL AND SEASON PASSES

We are endeavouring to roll out future passes in a digital, e-ticket format to remove the need to collect a physical pass at the attraction. We’ll be directly emailing all guests waiting to collect their passes prior to attractions opening with more information.

 

REFUNDS

For those passholders who still wish to receive a prorated refund instead of a pass extension for the missed months – we will honour these when we announce most of our attractions reopen dates, so we can properly calculate the number of days missed. Depending on how and when you originally paid, this will understandably take time to process – we thank you in advance for your patience.

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Season Pass and SEA LIFE Pass Holders FAQs

Advance Bookings

  1. Why do I have to pay a £1 booking fee?
    1. At this time, in order to comply with government regulations and Merlin Health & Safety standards, we need to manage our capacity to ensure everyone has a safe and enjoyable visit.
    2. We have brought in this temporary measure so that as many people as possible can experience the magic at our attractions as it will reduce the number of slots that are taken up by individuals who then do not show up.
    3. Unlike some other companies, we have decided not to limit the number of times you can visit each of our attractions.
    4. To account for the months we have been closed, as well as to acknowledge the requirement to pre-book as we reopen, we will be adding a 4-month extension onto all original expiry dates for SEA LIFE Annual Passes that expire after 18th March 2020, and 4 month extension to all SEA LIFE season passes which expired at the end of 2020.
    5. Effectively, the 4-month pass extension covers the period from 18th of March to 18th of July

 

  1. How long you will keep charging £1 booking fee?
    1. It is expected that attractions that typically don’t charge booking fees will stop charging once the capacity restrictions are lifted.

 

Pass Extensions

  1. Will I get a new pass with my new expiry date?
    1. No, you will keep your original pass, our system will update your expiry date so that you will successfully scan in up until the new expiry date.

 

  1. When can I start using my pass again?
    1. You can start using your pass again as soon as our attractions re-open.

 

  1. What if you don’t re-open most of the attractions in July, will I get a longer pass extension?
    1. Effectively, the 4-month pass extension covers the period from 18th of March to 18th of July.
    2. If the re-opening of our attractions is going to be delayed beyond July, we will again review our pass extension and refund policies.

 

Refunds

  1. What if I don’t feel safe to go to the attraction even with the procedures put in place? Do I get a refund or extension until I feel comfortable to revisit?
    1. We want to reassure all our guests that we have been working tirelessly to ensure the attractions are safe to visit, you can view all our health & safety procedures here https://youtu.be/PgkMoUmcebo
    2. We will only be offering an extension or a refund for the time the attractions were closed.

 

  1. Can I receive the 4-month extension and a refund for the months that the attractions were closed?
    1. No, we will automatically be extending all expiry dates. However, if you would prefer a refund instead of an extension, you can contact customer service to receive this. Your expiry date will then revert to your original expiry date.

 

  1. When can I get my refund?

After we announce re-open dates for most of our attractions, so we can properly calculate the number of days missed. Depending on how and when you originally paid, this will understandably take time to process – we thank you in advance for your patience.

 

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Merlin Annual Pass Holders

PASS EXTENSIONS

New Passes Purchased before 19th of March

We know you have already missed over 2 months of making magic Merlin memories. To account for the time we have been closed, as well as to acknowledge the requirement to pre-book as we reopen, we will be adding a 5-month extension onto all original expiry dates for Merlin Annual Passes that expire after 18th March 2020.

We understand that many of you purchase a Merlin Annual Pass to enjoy the full offering of Merlin, from rollercoasters to sea creatures. Therefore, if your pass extension falls during the winter period when some of our resorts are closed, we will further extend these passes.

Merlin Annual Passes that expired before 19th March 2020 will not be entitled to the extension period.

Pass extensions will happen automatically, and you don’t have to do anything about it.

To view your new expiry date please visit https://www.merlinannualpass.co.uk/information/new-expiry-date-calculator

New Passes Purchased after 19th of March and Pass Renewals

A new Merlin Annual Pass that was purchased during the closure period will be extended by the time lost during the closure period.

If you have purchased a renewal Merlin Annual Pass, you have until end of October 2020 to pick it up and will be valid for full 12 months from the collection date.


MONTHLY MEMBERSHIP

Membership payments have been frozen for April, May & June and will continue to be frozen for July and August – to account for the months we have been closed, as well as to acknowledge the requirement to pre-book as we reopen.

You do not need to action anything for this, we have automatically frozen payments for these months.

ADVANCE BOOKINGS

The health and safety of our guests and our staff is our number one priority. In order to comply with government regulations and Merlin Health & Safety standards, we need to manage our capacity to ensure everyone has a safe and enjoyable visit. Because of this, all guests will be required to pre-book a ticket online.

We have brought in this temporary measure so that as many people as possible can experience the magic at our attractions as it will reduce the number of slots that are taken up by individuals who then do not show up. This £1 booking fee per passholder is applicable across all the UK attractions.

We know many of you buy your Merlin Annual Passes and Merlin Monthly Memberships so you can spontaneously visit our attractions. We’re closely following Government advice and will update this process when it’s suitable to do so.

We have also put in place the 5-month extension period to acknowledge this requirement to pre-book, as well as to account for our closed months and we appreciate your cooperation during this time.

Pre-book tickets for annual pass holders will be available 7 days in advance via individual attractions’ websites.

PASS RENEWALS

If you are looking to renew your pass, your 8-week renewal window will now be added to your new expiry date.

If you have already renewed your pass, we have now extended the collection time and you will be able to collect your new pass until the end of October 2020.

REFUNDS

For those passholders who still wish to receive a prorated refund instead of a pass extension for the missed months – we will honour these when we announce most of our attractions reopen dates, so we can properly calculate the number of days missed.

For more information,click here

WE ARE NOW OPEN!

Covid-19 Update
We are so excited to welcome you back to our magical underwater world! Please remember it is now essential for all guests to pre-book a time slot for your visit, including for annual passes, flexi tickets and all promotional vouchers - All visits can be booked or reserved here.

To ensure the health and safety of our guests and staff, we would ask that if you are displaying any symptoms of Covid-19, or are living in an area currently subject to extended lockdown measures, you can rearrange your visit by contacting us directly at blackpool.sealifecentre@merlinentertainments.biz. To find out about the health and safety measures in place to ensure we re-open safely, please click here.
For further re-opening information, please click here.