Attraction location map

Covid 19 - Information for Guests

We're open and we can't wait to 'sea' you!

16.10.2020  Further to the latest updates from the UK Government on the response to the COVID-19 coronavirus outbreak, SEA LIFE Blackpool remains OPEN. 

Our existing stringent COVID safety measures will remain in place and as an additional precaution from Saturday 17th October we will be carrying out temperature checks on all of our guests.
Further information on our safety measures can be found here

If you have pre-booked a visit to the attraction and would rather change your tickets to a new date, please contact blackpool.sealifecentre@merlinentertainments.biz with your booking reference and your ticket will be revalidated for a visit at a later date.

The safety and wellbeing of our guests and staff is our priority and we will continue to monitor the situation at our attraction closely, taking all necessary precautions. Please review the FAQs below to find out more about how we are working to keep you safe during your visit.

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FAQs

Is SEA LIFE Blackpool open?

We can confirm we remain OPEN with our existing stringent safety and hygiene measures in place following Lancashire’s move to Tier 3. 

I live in an area outside of Lancashire’s Tier 3 area, can I still visit?

If you live in a Tier 1 or Tier 2 area, Government guidance advises that you should avoid travelling into a Tier 3 area.

If you have tickets and need to change to a new date please contact blackpool.sealifecentre@merlinentertainments.biz with your booking reference and your ticket will be revalidated for a visit at a later date. Your ticket will remain valid until 31 May 2021.

I live in an area under Tier 3 restrictions, am I able to visit?

Government guidance advises you should avoid travelling outside of your own Tier 3 area, if you are within the designated Tier 3 Lancashire area, you are still able to visit.

However if you have tickets and would rather change to a new date please contact blackpool.sealifecentre@merlinentertainments.biz with your booking reference and your ticket will be revalidated for a visit at a later date. Your ticket will remain valid until 31 May 2021.

Can I visit with others who are not in my household? What do I do if I have pre-booked tickets with others not in my household?

In line with government guidance, you may only visit our attractions with people from your own household or support bubble, up to a maximum of 6 people.
As a COVID-19 Secure venue we can still host larger numbers in total but groups of up to 6 must not mix or form larger groups.
We ask all those who visit our attractions to observe closely both Government and our own Merlin guidelines on maintaining a safe distance between guests and to maintain good hygiene practices. 

If you have already pre-booked your tickets with others who are not in your household please contact  blackpool.sealifecentre@merlinentertainments.biz with your booking reference and we will assist you. 

Anyone wishing to visit, including Annual Passholders will need to pre-book a ticket in advance as we have reduced our capacity to allow for social distancing.

Read some of our Frequently Asked Questions below.

Information for guests looking to book tickets and those with existing tickets

I already have a Flexi-Ticket, how do I pre-book entry?

Pre-booking your visit online is essential for all guests as we have reduced our capacity to allow for social distancing. You need to pre-book a date and time of your choosing in advance. Book your time slot here.

I am an annual pass holder, how do I pre-book entry?

Merlin Annual Passholders can click on the below links and pre-book entry for £1 per Passholder. Every passholder in attendance must pre-book their admission and present both the reservation and their valid Pass at the entrance. Under 3s must also pre-book admission. Please be advised that regular exclusion dates apply as per your Pass terms and conditions.

Annual Pass Entry Reservation

I have an existing Standard or Fast Track ticket what should I do?

If you have booked one of these tickets AND our attraction was closed on the date you intended to visit, your ticket is valid until the end of the year (31 December 2020). You will need to pre-book a date and time of your choosing in advance as we have reduced our capacity to allow for social distancing. Book your time slot here.

I have an existing VIP Experience booking, what should I do?

If you have booked one of these experiences AND our attraction was closed on the date you intended to visit, your ticket is valid until the end of the year (31 December 2020). Once the attraction re-opens, you can visit on a date of your choosing. For these experiences please contact our Guest Experience Team on blackpool.sealifecentre@merlinentertainments.biz 14 days prior to when you plan to visit to book you into a time slot.

Multi Attraction Tickets

If you have booked one of these tickets AND our attraction was closed on the date you intended to visit, your ticket is valid until the end of the year (31 December 2020).

When purchasing a multi-attraction ticket, the time and date selected will be the reservation for the attraction website you are booking on.

To book a date and time for another attraction on combinations tickets, please visit your booking portal by signing in online or via your confirmation email.

Guests with tickets purchased through a third-party:

We ask you to contact the company directly. If they require any information from us, please email our Guest Experience Team blackpool.sealifecentre@merlinentertainments.biz and we will be more than happy to help.

GUEST QUESTIONS

When will you reopen?

We are delighted to confirm that are now open and can't wait to welcome you back! 

Is it safe to reopen?

The health and safety of our guests and team is always our number one priority. In line with recent Government guidelines, our teams have implemented numerous measures to ensure the safety and well-being of our guest. Alongside this, our attraction has been awarded the VisitEngland ‘We’re Good to Go’ charter mark. We ask anyone visiting our attraction to observe all guidelines and signage in place at the attraction.

Do I need to wear a face covering? 

From 8th August all guests will be required to wear a face covering when visiting our attraction. Face coverings are not required for children under the age of 11 or for people with certain health conditions and/or disabilities. In addition, visitors will see our guest-facing employees wearing Personal Protective Equipment including facemasks and visors.  Hygiene screens have been installed in front of many of our food stalls and shop counters, and we have installed social distancing markers throughout our attraction.

What new measures will I see on my visit to your attraction?

We have implemented an extensive range of safety measures across the attractions. For more details, please see our Health & Safety page. 

Why do I need to book online? 
We’re restricting the number of guests who can visit each day, to ensure we can maintain social distancing in all areas of the attraction. 

Will your toilets be open and how will you ensure they are safe?

Our toilet facilities will be open for guests and we have introduced new measures within these facilities to ensure spatial distancing. Enhanced cleaning will take place throughout the day

I have booked a ticket and it’s for a date when you are now reopened – but I don’t want to visit /my flight has been cancelled / I am on the NHS shielding list. What are my options?

We would like to reassure everyone that we are taking the necessary measures to provide a safe and hygienic environment. However, we understand that due to unforeseen circumstances or if you have developed symptoms of the coronavirus, or if it’s unsafe for you to travel you may require to change the date/time of your visit to our attraction. Please contact our Guest Experience team on blackpool.sealifecentre@merlinentertainments.biz and they will be happy to discuss your options.  If you have booked through a third party, please contact them to discuss your booking.

I’m not sure when I want to visit/I already have an open dated ticket. Can I arrive at the attraction at any time?

No, pre-booking is essential as we have significantly reduced the daily ticketed capacity of our attraction to allow for social distancing and the best possible experience. All guests will need to pre-book their tickets online. If you already have a ticket, you will still need to book into a time slot online here.

 What do I do if one of my family is ill at the last minute?

We understand that due to unforeseen circumstances or if you have developed symptoms of the coronavirus you may require to change the date/time of your visit to our attraction. Please contact blackpool.sealifecentre@merlinentertainments.biz If you have booked through a third party, please contact them to discuss your booking.

Why have you got Temperature Checks? And what if I have a condition or disability

Employees and guests are asked to participate in a temperature check using a non-touch thermometer. Anyone who is displaying a temperature above 37.8 degrees Celsius will unfortunately not be allowed to enter.  In this event we will gladly re-book your visit when convenient and at no additional cost; we do not expect anyone to be penalised for doing the right thing. Visitors with certain health conditions and disabilities related to higher bodily temperatures should speak to the customer services team upon booking to ensure we can provide the correct assistance on an individual basis.

Can I still visit your attraction from an area subject to local lockdown?

We ask any guests visiting our attraction from an area subject to local lockdown to follow the relevant government guidance to help protect fellow guests and our employees. Please contact Guest Services should you need to amend your booking.

More information can be found here: www.gov.uk/government/publications/local-lockdown-guidance-for-social-distancing

I am planning an overnight visit to your attraction and am visiting from an area subject to local lockdown, is this allowed?

The Government has issued new advice on holidays in England if you are travelling to or from an area subject to local Coronavirus restrictions. If you are affected by a local restriction, please familiarise yourself with the latest Government guidance to help protect fellow guests and our employees. Please contact Guest Services should you need to amend your booking.

 

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Season Pass and SEA LIFE Pass Holders

Passholders, we’d like to thank you for your patience during these unprecedented times and we are thrilled to see so many of you returning to our attractions to enjoy magical days out once again.

As we need to manage our capacity to ensure everyone has a safe and enjoyable visit, all guests will now be required to pre-book a ticket online. We will be closely monitoring capacity daily and reacting accordingly and appreciate your understanding at this time.

Please see below for more detail about advance bookings, pass extensions, refunds and other topics.

Standard terms and conditions for annual passes and season passes still apply.

 

NATIONAL AND LOCAL SEA LIFE ANNUAL PASS AND SEASON PASS EXTENSIONS

New Passes Purchased before 19th of March

We know you have already missed almost 3 months of making turtle-y awesome memories at SEA LIFE. To account for the time we have been closed, as well as to acknowledge the requirement to pre-book as we re-open, we will be adding a 4-month extension onto all original expiry dates for SEA LIFE annual passes that expire after 18th March 2020.

National and Local SEA LIFE annual passes that expired before 19th March 2020 will not be entitled to the extension period.

Pass extensions will happen automatically, and you don’t have to do anything about it.

SEA LIFE season passes due to expire at the end of 2020 will also be extended for four months. No new season passes will be available to purchase for the remainder of this year.

 

ADVANCE BOOKINGS

Following your feedback, we have decided that all online Passholders bookings to UK Merlin attractions reserved from midnight on the 8th September 2020 will no longer incur the £1 booking fee.

Please note, any pre-booking fees paid before the 8th September 2020 are not refundable.

As always, your safety is our number one priority. Therefore, Passholders are still required to pre-book tickets online before visiting Merlin attractions as this helps us manage capacity and adhere to social distancing.

Unfortunately, we are seeing Passholders pre-book several tickets and fail to turn up to our attractions. We kindly ask again that all Passholders pre-book tickets for the dates you intend to visit us only. This allows more tickets to remain available for other Passholders to enjoy our attractions too. Please be reassured that we are continuously monitoring Passholder ticket allocation and we recommend checking back on our attraction websites in case more Passholder tickets become available.

To improve your booking experience moving forward, we are currently reviewing our ticketing system. Please keep an eye out for relevant updates and improvements in the near future.

We know many of you buy your SEA LIFE annual passes and Season Passes so that you can spontaneously visit our attractions, and we’re closely following Government advice and will update this process when it’s suitable to do so.

We have also put in place the 4-month extension period to acknowledge this requirement to pre-book, as well as to account for our closed months and we appreciate your cooperation during this time.

There will be a set capacity of passholder and non-passholder admission slots available every day to ensure that everybody gets the chance to enjoy a great day out. This does mean that unfortunately some days certain ticket types may sell out before others.

 

NATIONAL SEA LIFE ANNUAL PASSES

If you have a National SEA LIFE annual pass, it will be subject to the 4-month extension. However, you will not be able to renew your pass at the end of this period, and these passes are no longer available for purchase.

 

LOCAL SEA LIFE ANNUAL PASSES

Local SEA LIFE Passes will be extended for 4 months

 

SEASON PASSES

If you have a SEA LIFE season pass valid until the end of 2020, this will be extended by four months to reflect our closure period and to consider the new requirement to pre-book. No new season passes will be sold for the remainder of this year.

COLLECTING LOCAL AND SEASON PASSES

We are endeavouring to roll out future passes in a digital, e-ticket format to remove the need to collect a physical pass at the attraction. We’ll be directly emailing all guests waiting to collect their passes prior to attractions opening with more information.

REFUNDS

For those passholders who still wish to receive a prorated refund instead of a pass extension for the missed months – we will honour these when we announce most of our attractions reopen dates, so we can properly calculate the number of days missed. Depending on how and when you originally paid, this will understandably take time to process – we thank you in advance for your patience.

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Season Pass and SEA LIFE Pass Holders FAQs

Advance Bookings

 

Why is the £1 ticket being removed?

We have made the decision to remove the £1 ticket from midnight on the 8th September 2020 after carefully listening to your feedback. Moving forward, we will continue to manage our capacity with free pre-booked tickets.

 Can I get a refund for previous pre-booking fees?

Any pre-booking fees paid before the 8th September 2020 are non-refundable.

Do I still need to pay £1?

No. All online Passholder bookings to UK Merlin attractions reserved from midnight on the 8th September 2020 will no longer incur the £1 booking fee. All Passholders will still be required to pre-book a free ticket online before visiting our attractions to help us to manage capacity. This can be done through the attraction websites.

Do I still need to pre-book a ticket?

Yes. Currently, in order to comply with government regulations and Merlin Health & Safety standards, we need to manage our capacity to ensure everyone has a safe and enjoyable visit. Therefore, all guests will be required to pre-book a free ticket online.

We have decided not to limit the number of times you can visit each of our attractions.

Please bear in mind our attractions are running at a limited capacity and therefore this may mean spaces are not always available. Our attractions review Merlin Pass allocation on a daily basis to ensure we have as much availability as possible for you. Please continue to check the attraction website for updates.

What type of ticket do I need if I am booking before midnight on 8th September 2020?

If you are booking before midnight on 8th September 2020 then you will still be required to purchase a £1 pre-book ticket which can be booked via the attraction websites.

 

Pass Extensions

 

Will I get a new pass with my new expiry date?

No, you will keep your original pass, our system will update your expiry date so that you will successfully scan in up until the new expiry date.

When can I start using my pass again?

You can start using your pass again as soon as our attractions re-open.

What if you don’t re-open most of the attractions in July, will I get a longer pass extension?

Effectively, the 4-month pass extension covers the period from 18th of March to 18th of July.

If the re-opening of our attractions is going to be delayed beyond July, we will again review our pass extension and refund policies.

 

Refunds

What if I don’t feel safe to go to the attraction even with the procedures put in place? Do I get a refund or extension until I feel comfortable to revisit?

We want to reassure all our guests that we have been working tirelessly to ensure the attractions are safe to visit, you can view all our health & safety procedures here https://youtu.be/PgkMoUmcebo

We will only be offering an extension or a refund for the time the attractions were closed.

Can I receive the 4-month extension and a refund for the months that the attractions were closed?

No, we will automatically be extending all expiry dates. However, if you would prefer a refund instead of an extension, you can contact customer service to receive this. Your expiry date will then revert to your original expiry date.

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Merlin Annual Pass Holders

PASS EXTENSIONS

New Passes Purchased before 19th of March

We know you have already missed over 2 months of making magic Merlin memories. To account for the time we have been closed, as well as to acknowledge the requirement to pre-book as we reopen, we will be adding a 5-month extension onto all original expiry dates for Merlin Annual Passes that expire after 18th March 2020.

We understand that many of you purchase a Merlin Annual Pass to enjoy the full offering of Merlin, from rollercoasters to sea creatures. Therefore, if your pass extension falls during the winter period when some of our resorts are closed, we will further extend these passes.

Merlin Annual Passes that expired before 19th March 2020 will not be entitled to the extension period.

Pass extensions will happen automatically, and you don’t have to do anything about it.

To view your new expiry date please visit https://www.merlinannualpass.co.uk/information/new-expiry-date-calculator

New Passes Purchased after 19th of March and Pass Renewals

A new Merlin Annual Pass that was purchased during the closure period will be extended by the time lost during the closure period.

If you have purchased a renewal Merlin Annual Pass, you have until end of October 2020 to pick it up and will be valid for full 12 months from the collection date.


MONTHLY MEMBERSHIP

Membership payments have been frozen for April, May & June and will continue to be frozen for July and August – to account for the months we have been closed, as well as to acknowledge the requirement to pre-book as we reopen.

You do not need to action anything for this, we have automatically frozen payments for these months.

ADVANCE BOOKINGS

Following your feedback, we have decided that all online Passholders bookings to UK Merlin attractions reserved from midnight on the 8th September 2020 will no longer incur the £1 booking fee

Please note, any pre-booking fees paid before the 8th September 2020 are not refundable.

As always, your safety is our number one priority. Therefore, Passholders are still required to pre-book tickets online before visiting Merlin attractions as this helps us manage capacity and adhere to social distancing.

Unfortunately, we are seeing Passholders pre-book several tickets and fail to turn up to our attractions. We kindly ask again that all Passholders pre-book tickets for the dates you intend to visit us only. This allows more tickets to remain available for other Passholders to enjoy our attractions too. Please be reassured that we are continuously monitoring Passholder ticket allocation and we recommend checking back on our attraction websites in case more Passholder tickets become available.

To improve your booking experience moving forward, we are currently reviewing our ticketing system. Please keep an eye out for relevant updates and improvements in the near future.

We know many of you buy your Merlin Annual Passes and Merlin Monthly Memberships so you can spontaneously visit our attractions. We’re closely following Government advice and will update this process when it’s suitable to do so.

We have also put in place the 5-month extension period to acknowledge this requirement to pre-book, as well as to account for our closed months and we appreciate your cooperation during this time.

Pre-book tickets for annual pass holders will be available 7 days in advance via individual attractions’ websites.

PASS RENEWALS

If you are looking to renew your pass, your 8-week renewal window will now be added to your new expiry date.

If you have already renewed your pass, we have now extended the collection time and you will be able to collect your new pass until the end of October 2020.

REFUNDS

For those passholders who still wish to receive a prorated refund instead of a pass extension for the missed months – we will honour these when we announce most of our attractions reopen dates, so we can properly calculate the number of days missed.

For more information,click here

FAQs

FREQUENTY ASKED QUESTIONS

Is SEA LIFE Blackpool open?

We can confirm we remain OPEN with our existing stringent safety and hygiene measures in place following Lancashire’s move to Tier 3. 

I live in an area outside of Lancashire’s Tier 3 area, can I still visit?

If you live in a Tier 1 or Tier 2 area, Government guidance advises that you should avoid travelling into a Tier 3 area.

If you have tickets and need to change to a new date please contact blackpool.sealifecentre@merlinentertainments.biz with your booking reference and your ticket will be revalidated for a visit at a later date. Your ticket will remain valid until 31 May 2021.

I live in an area under Tier 3 restrictions, am I able to visit?

Government guidance advises you should avoid travelling outside of your own Tier 3 area, if you are within the designated Tier 3 Lancashire area, you are still able to visit.

However if you have tickets and would rather change to a new date please contact blackpool.sealifecentre@merlinentertainments.biz with your booking reference and your ticket will be revalidated for a visit at a later date. Your ticket will remain valid until 31 May 2021.

Can I visit with others who are not in my household? What do I do if I have pre-booked tickets with others not in my household?

In line with government guidance, you may only visit our attractions with people from your own household or support bubble, up to a maximum of 6 people.
As a COVID-19 Secure venue we can still host larger numbers in total but groups of up to 6 must not mix or form larger groups.
We ask all those who visit our attractions to observe closely both Government and our own Merlin guidelines on maintaining a safe distance between guests and to maintain good hygiene practices. 

If you have already pre-booked your tickets with others who are not in your household please contact blackpool.sealifecentre@merlinentertainments.biz with your booking reference and we will assist you. 

Do I need to pre-book my visit?

Yes, all visits will need to be booked online in advance. This includes annual pass holders and those with promotional vouchers, flexi tickets, unused bookings from during our closure and those with complimentary tickets. You can book tickets here.

Do I need to wear a face covering? 

In line with government guidance, all guests are required to wear a face covering when visiting our attraction, unless exempt. Face coverings are not required for children under the age of 11 or for people with certain health conditions and/or disabilities. In addition, visitors will see our guest-facing employees wearing Personal Protective Equipment including facemasks and visors.  Hygiene screens have been installed in front of many of our food stalls and shop counters, and we have installed social distancing markers throughout our attraction.

What new measures will I see on my visit to your attraction?

We have implemented an extensive range of safety measures across the attractions. For more details, click here

I have booked a ticket and it’s for a date when you are now reopened – but I am unable to visit. What are my options?

We would like to reassure everyone that we are taking the necessary measures to provide a safe and hygienic environment. However, we understand that due to unforeseen circumstances or if you have developed symptoms of the coronavirus, or if it’s unsafe for you to travel you may require to change the date/time of your visit to our attraction.

Please contact our Guest Experience team at blackpool.sealifecentre@merlinentertainments.biz. If you have booked through a third party, please contact them to discuss your booking.

I’m not sure when I want to visit/I already have an open dated ticket. Can I arrive at the attraction at any time?

No, pre-booking is essential as we have significantly reduced the daily ticketed capacity of our attraction to allow for social distancing and the best possible experience. All guests will need to pre-book their tickets online. If you already have a ticket, you will still need to book into a time slot online here.

What do I do if one of my family is ill at the last minute?

We understand that due to unforeseen circumstances or if you have developed symptoms of the coronavirus you may require to change the date/time of your visit to our attraction. Please contact blackpool.sealifecentre@merlinentertainments.biz If you have booked through a third party, please contact them to discuss your booking.

Why have you got Temperature Checks? And what if I have a condition or disability

Employees and guests are asked to participate in a temperature check using a non-touch thermometer. Anyone who is displaying a temperature above 37.8 degrees Celsius will unfortunately not be allowed to enter.  In this event we will gladly re-book your visit when convenient and at no additional cost; we do not expect anyone to be penalised for doing the right thing. Visitors with certain health conditions and disabilities related to higher bodily temperatures should speak to the customer services team upon booking to ensure we can provide the correct assistance on an individual basis.

How can I use the NHS Covid-19 smartphone app during my visit?

From the 24th September you will be able to find NHS QR ‘check-in’ code posters at key points around our attractions. These QR posters can be scanned on the NHS COVID-19 smartphone App. This QR check-in service is optional and for people who do not have a smartphone, or do not want to use the NHS COVID-19 App, we will continue to manually record lead guest information (including via our booking systems).

You are encouraged to scan the NHS QR code with your smartphone on arrival at our attractions, hotels and when entering one of our seated restaurants (not required in our takeaway food outlets). If you choose to log-in using the official NHS QR code, you do not need to provide your contact details by any other route. However, we will still offer a ‘manual’ option for recording your contact details (lead person only), for people who do not have a smartphone or do not want to use the NHS COVID-19 App.

Are you recognised by VisitEngland's 'Good To Go' Scheme?

Yes, we have been awarded the VisitEngland ‘We’re Good to Go’ industry charter mark. This verifies that our attraction meets the Government and public health guidance on COVID-19 and that we have all the required health and safety processes in place to ensure our visitors have a safe and enjoyable visit. 

For more information head to https://www.visitengland.com/covid-19-travel-advice 

 

existing tickets & passholder faqs

I have an existing Standard or Fast Track ticket what should I do?

If you have booked one of these tickets AND our attraction was closed on the date you intended to visit, your ticket is valid until the end of the year (31 December 2020). You will need to pre-book a date and time of your choosing in advance as we have reduced our capacity to allow for social distancing. Book your time slot here.

I have an existing VIP Experience booking, what should I do?

If you have booked one of these experiences AND our attraction was closed on the date you intended to visit, your ticket is valid until the end of the year (31 December 2020). Once the attraction re-opens, you can visit on a date of your choosing. For these experiences please contact our Guest Experience Team at blackpool.sealifecentre@merlinentertainments.biz

How do I book to visit using my Combination ticket?

When purchasing a multi-attraction ticket, the time and date selected will be the reservation for the attraction website you are booking on.

To book a date and time for another attraction on combinations tickets, please visit your booking portal by signing in online or via your confirmation email.

I am an annual pass holder, how do I pre-book entry?

Merlin Annual Passholders will need to prebook their visit here.

Every passholder in attendance (including under 3s) must pre-book their admission and present both the reservation and their valid Pass at the entrance. Please be advised that regular exclusion dates apply as per your Pass terms and conditions.

COVID-19 UPDATE:

Following the latest UK Government update, SEA LIFE Blackpool remains OPEN. Please read our latest update here: