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Frequently Asked Questions

Ticket Queries

If you are looking to make a future booking, or have an existing booking please see instructions and clarifications below which may answer some of your more immediate questions:

Pre-booking your visit online before you visit the attraction is essential for all guests. To book a ticket click here.

If you have booked a ticket and our attraction is closed, your ticket is valid until 31 May 2021. Please use the link on your ticket to rearrange your booking or get in touch with our team to amend your existing booking(s) on blackpool.sealifecentre@merlinentertainments.biz.

Please note that due to social distancing measures, our capacities have been reduced.

Annual Passholders including Merlin, Local and Season pass holders can click here to pre-book entry. Every passholder in attendance must pre-book their admission and present both the reservation and their valid pass at the entrance. Under 3s and carers must also pre-book admission.

Please be advised that regular exclusion dates apply as per your Pass terms and conditions.

If you have booked your ticket using a Sun Frees promotional voucher, please contact our Guest Experience team on blackpool.sealifecentre@merlinentertainments.biz and provide the following information. 

  • Your name  
  • Booking reference number  
  • The date currently booked to visit our attraction 
  • The new date you would like to rebook to visit our attraction 

In order to make the process fair, we will try and match your booking like for like (for example, if you had tickets to visit us on a Wednesday, then we will look to rebook you into a Wednesday slot) however due to reduced capacities and limited availability this may not always be possible.

Anyone wishing to visit, including promotional ticket holders, will need to pre-book a ticket in advance as we have reduced our capacity to allow for social distancing. This includes vouchers from one of our fin-tastic partners such as Kelloggs, Cadburys or Costa Coffee.

For any discount vouchers that states it cannot be used for online booking, this is no longer the case - all discount vouchers can and must now be used online. 

No, prebooking is essential as we have significantly reduced the daily ticketed capacity of our attraction to allow for social distancing and the best possible experience. All guests will need to pre-book their tickets online. If you already have a ticket, you will still need to book into a time slot online here.

In line with the Government’s response to the COVID-19 coronavirus outbreak, we took the decision to close SEA LIFE Blackpool. This decision was taken to protect the health and wellbeing of you, your teams, and our guests.
For any school that has paid for their visit between 21st March and 1st June 2020 and wishes to cancel, a refund is available. The Schools team is contactable during this time to support on all booking enquiries.

Please contact via email on guestsupport.slblackpool@merlinentertainments.biz or phone 01253 375186.

Please get in touch with our team via our Facebook page or by using the website chat function online.

If the above does not answer your question about existing or future bookings, our team is on hand to help at blackpool.sealifecentre@merlinentertainments.biz

Covid-19 Visitor Queries

Here are some frequently asked questions with regards to re-opening that you may find useful.

Following the latest UK Government update on 4th November 2020, SEA LIFE Blackpool is now temporarily closed as a precautionary measure in line with current Government guidance.

We’re restricting the number of guests who can visit each day, to ensure we can maintain social distancing in all areas of the attraction.

The health and safety of our guests and team is always our number one priority. In line with recent Government guidelines, our teams have implemented numerous measures to ensure the safety and well-being of our guest. Alongside this, our attraction has been awarded the VisitEngland ‘We’re Good to Go’ charter mark. We ask anyone visiting our attraction to observe all guidelines and signage in place at the attraction. Click here for more information.

Guests over the age of 11* will be required to wear a face covering/mask within any indoor space including queues, gift shops, indoor rides and indoor attractions. This advice is in line with recent updated UK Government regulations across England which will come in to place from the 8th August. We are continuing to monitor this guidance closely. We encourage all our guests to help protect themselves and each other when visiting attractions.

* Children under 11 and people with certain health conditions and disabled people are exempt.  

Our toilet facilities will be open for guests and we have introduced new measures within these facilities to ensure spatial distancing. Enhanced cleaning will take place throughout the day

We understand that due to unforeseen circumstances or if you have developed symptoms of the coronavirus you may require to change the date/time of your visit to our attraction. Please contact: blackpool.sealifecentre@merlinentertainments.biz

If you have booked through a third party, please contact them to discuss your booking.

From the 24th September you will be able to find NHS QR ‘check-in’ code posters at key points around our attractions. These QR posters can be scanned on the NHS COVID-19 smartphone App. This QR check-in service is optional and for people who do not have a smartphone, or do not want to use the NHS COVID-19 App, we will continue to manually record lead guest information (including via our booking systems).

You are encouraged to scan the NHS QR code with your smartphone on arrival at our attractions, hotels and when entering one of our seated restaurants (not required in our takeaway food outlets). If you choose to log-in using the official NHS QR code, you do not need to provide your contact details by any other route. However, we will still offer a ‘manual’ option for recording your contact details (lead person only), for people who do not have a smartphone or do not want to use the NHS COVID-19 App.

Employees and guests are asked to participate in a temperature check using a non-touch thermometer. Anyone who is displaying a temperature above 37.8 degrees Celsius will unfortunately not be allowed to enter. In this event, we will gladly rebook your visit when convenient and at no additional cost; we do not expect anyone to be penalised for doing the right thing.

Visitors with certain health conditions and disabilities related to higher bodily temperatures should speak to the customer services team upon booking to ensure we can provide the correct assistance on an individual basis.