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Coronavirus/Covid-19

SEA LIFE Great Yarmouth is temporarily closed from 20 March until further notice

Covid-19 – Information for Guests

SEA LIFE Great Yarmouth is TEMPORARILY CLOSED

Further to recent updates from the Government on the response to the Covid-19 coronavirus outbreak, we have made the decision to temporarily close SEA LIFE Great Yarmouth as a precautionary measure.

We have made this decision to protect the health and wellbeing of our guests and team, which are always our top priority. The closures, which are effective 20 March, are consistent with the Government’s guidance to prevent further outbreak.

We will continue to monitor the situation closely, please refer to our websites and social channels for further updates on a date when we will reopen.

We apologise for any inconvenience this decision may cause. Our website and social media channels will stay up to date with the latest information. Our team remains on hand to help you with any questions you may have about your existing bookings, contact them on Gt.YarmouthSeaLifeCentre@merlinentertainments.biz

Thank you for your cooperation and understanding.

 

Information for guests with existing bookings

To allow us to focus on assisting customers whose travel window is within the next 72 hours, we are asking those who do not have to travel within that timeframe to contact us closer to your visit.

Please see instructions and clarifications below, which may answer some of your more immediate questions:

If you have booked a ticket and our attraction is closed, your ticket is valid until the end of the year (31 December 2020). Please get in touch with our team to amend your existing bookings.

Email us on Gt.YarmouthSeaLifeCentre@merlinentertainments.biz and include your Name, Booking/order Confirmation Number and Phone Number, we will follow-up with you in due course. We anticipate high email volumes over the next few days and appreciate your patience as our team works through all inquiries.

If your tickets were purchased through a third-party, we ask you to contact the company directly. If they require any information from us, please email our Guest Experience Team and we will be more than happy to help.

We will continue to monitor the situation closely, please refer to our website and social channels for further updates on a date when we will reopen.

We apologise for any inconvenience this may cause and appreciate your patience during this unprecedented time.

 

Information for guests with Annual Passes:

We want to reassure all Merlin Annual Passholders that we will be extending Passes and for our Passholders on our Merlin Membership, we will be suspending monthly payments, to account for the closures. We will be announcing more details on this via email, our social media and our dedicated website www.merlinannualpass.co.uk/coronavirus over the coming days.

 

We will also be extending the local SEA LIFE Great Yarmouth Annual Pass sale and will announce further details when we reopen.

 

Information for guests with Season Passes:

We are currently reviewing the terms and conditions of our 2020 Season Passes as a result of the Covid-19 coronavirus outbreak. Please bear with us whilst we work through all the details. Updates will be posted on our website soon.

 

Important Visitor Information

As part of the Government’s containment plan for the COVID-19 coronavirus, we have been advised to temporarily close Sea Life Great Yarmouth. The move is consistent with the closure of other leisure venues to prevent further outbreak. The closure is effective as of 20th March 2020.

We will continue to monitor the situation closely, please refer to our websites and social channels for further updates on a date when we will reopen.

Please check here for updates on re-opening, and if you have queries on an existing booking, please see further details using the link below.