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Help Centre

Any questions? Please refer to information on this page or contact us directly.

Most frequently asked

You are welcome to spend as long as you like in the aquarium. Normally, your visit will last approximately 2 hours depending on the speed at which you go around the attraction. Last entry is one hour before we close.

SEA LIFE Bangkok Ocean World Aquarium is open from 10.00 am until 9.00 pm every day of the year, including public holidays. Last admission is at 8.00 pm, one hour prior to closing.

There are various daily feed & talk shows at SEA LIFE Bangkok Ocean World Aquarium, from 11.30 am until 4.30 pm each day. This includes a Shark Feeding Show, Otter Feeding Show, Penguin Feeding Show and Diver's Communication Show.

For more information, please check our daily feed & talk times here

Ticket information

Make sure you check the terms and conditions, and expiry date on the voucher. You cannot use your voucher to purchase an online ticket. Simply bring your voucher to the ticketing counters, where it can be redeemed.

Unfortunately tickets are non-exchangeable and non-refundable, as indicated in the terms and conditions of booking. However your tickets will still be valid for 30 days from the date for which they were originally purchased, so you will have this time to still use your tickets. The only requirement is that you turn up at the same time as originally booked.

Upon arrival, please prepare the following documents to present at our ticketing counters:

  • Printed copy of your online booking confirmation letter with the booking confirmation number on it

Visitor and Facilities

Wheel chair service for senior or disabled guest's is available at Siam Paragon (free of charge). Please contact the Information counter of Siam Paragon or contact a security guard at all entrances of the department store to borrow a wheelchair.


Please note there are a limited number of wheelchairs available for hire. They will be provided on a first come first serve basis.

Yes

The 4D Cinema Xtreme Theatre at SEA LIFE Bangkok Ocean World is a children's cartoon animation which features aquatic creatures in an underwater world. The story is about the conservation of aquatic creatures. The total length is approximately 12 minutes. This 4D animation makes the most of cutting-edge entertainment technology by offering an integrated combination of sound, visuals, sensations to give you an adrenaline pumping experience to remember.

Didn't find what you want?

Here are just a few of the most common questions we are asked. 
If your question doesn't appear here call us on +662 687 2000 or email us at marketing.bangkok@merlinentertainments.biz and we'll be happy to help.