Booking Guarantee

At Merlin, we recognise we’re all living in unprecedented and uncertain times, but that everyone also needs something a little magical to look forward to. Our ticket guarantee provides you with the confidence to book your ticket, safe in the knowledge that you can move it if anything interrupts your plans.

The guarantee is free of charge for all bookings made in 2020 and 2021.

You are covered in the event of:

• The attraction you have booked being closed
• UK Government restrictions on travel
• You being unable to travel due to sickness and/or isolation
• You considering it unsafe to visit us for any reason

You can change your ticket dates via our booking portal, details of which you can find on your e-ticket. You can move an attraction ticket up to 5 times, with the flexibility to move bookings up to the end of 2021.

This guarantee applies to all standard and multi-attraction tickets but is not currently applicable to premium tickets.

*Multi-attraction tickets are valid for 90 days from the date of your first attraction visit. You can move the ticket up to 5 times within the 90 days. 

• Find out more about the additional hygiene and safety measures