At Merlin Entertainments our mission is to create truly memorable experiences and we place the utmost importance on the safety and wellbeing of our guests and employees.
We have introduced a range of new health and safety measures that seek to reduce the risk associated with the presence of COVID-19 that are in line with government advice and the requirements of local health authorities. To find out more, click here
Some of the measures set out below may be clearly visible to you from the moment you arrive at one of our attractions and others require consideration from guests to help ensure everyone has a magical visit.
Before You Arrive
Please make sure you have made your booking online. This includes pre-paying and selecting the date and time slot of your visit.
Our valued Annual Pass members must also pre-book their time slot, and more information on how to do this will be available in due course. We have extended Annual Passes to ensure you can still enjoy an entire year of visiting the aquarium.
Those with pre-purchased open-dated ticketsand third-party tickets must also pre-book.
Before leaving home, please check our Facebook page or website for the latest information.
Please be ready to make on-site payments using a ‘contactless’ bank card, rather than cash.
If recommended or required by local health authorities, please bring a suitable face mask / covering. Where necessary, face masks will also be available at our attraction should you require one
We politely request that you refrain from visiting our aquarium should you start displaying any of the symptoms associated with COVID-19. Please contact the attraction directly should you need to amend your booking.
On Arrival At The Attraction
We have significantly reduced the daily ticketed capacity of our attractions to allow for social distancing and the best possible guest experience.
Guests will notice new information signage informing them of key safety messages and instructions.
In addition to our employees undergoing daily non-invasive temperature checks, we may also require our guests to participate in such checks as a condition of entry. Any person who is displaying a high temperature associated with fever will not be permitted into the attraction. Please contact Guest Services should you have any concerns.
Social Distancing Measures...
We have introduced new arrangements for the application of social distancing within queues. Clear markers or signage have been installed in our attraction entry, restroom and dining queues to help guests keep a safe distance from one another. Our employees will monitor the queues to ensure that social distancing is being maintained.
We have also introduced new arrangements for the application of social distancing in our cafe areas. Tables and chairs have been reconfigured to ensure enough distance between seated parties, and in areas where strangers are seated together, seats will be removed or blocked to ensure there is a suitable gap between guests.
Guests viewing entertainment, in the form of live shows or theatrical scenes, will be separated from the performances and each other in accordance with social distancing requirements.
...And More Social Distancing!
We have introduced new capacity limitsfor our indoor experiences and facilities (for example: shops, restaurants, theatres and guest service buildings). These restrictions will help ensure there is plenty of room for social distancing.
We have adapted or suspended some experiences and facilities to ensure that social distancing is suitably maintained. For example some games, interactive experiences, play areas, or touch pools and props have either been modified or suspended to ensure guest safety.
We have installed new hygiene screens at many of our service counters and food stalls to help physically separate guests from employees.
We have revised some of our standard operating protocols in order to reduce the proximity of our employees to guests.
Hygiene & Disinfection Measures Within Our Attraction...
We have introduced enhanced cleaning measures throughout the day, which seek to disinfect high-frequency touch points, such as tables and chairs, service counters, flush handles, door handles, lift buttons and taps.
We have introduced new deep cleaning measures in the event that a person presents themselves with symptoms consistent with COVID-19.
We have introduced a large number of hygiene stations/hand sanitiser dispensers around the attraction for guests to use.
We have introduced new Personal Protective Equipment (PPE) requirements for a range of activities that employees routinely perform. These include face masks, disposable gloves, eye protection and hand sanitiser. The use of such equipment and clothing by our employees is both to protect them and our guests.
...And Some More Hygiene & Disinfection Measures!
Attractions which have cafe facilities may have reduced menus which place a greater emphasis on ‘Grab & Go’ options. Cutlery and condiments will now be provided to guests with their meal, or on request, rather than left in open areas.
As with our employees, we politely request that all our guests uphold the highest possible hygiene standards – whether it be when sneezing or coughing, through regular hand washing or the frequent application of hand sanitiser.
Our employees now participate in COVID-19 specific training programmes instructing them how to stay safe as well as how to keep our guests safe.
WE ARE NOW OPEN!
Covid-19 Update We are so excited to welcome you back to our magical underwater world! Please remember it is now essential for all guests to pre-book a time slot for your visit, including for annual passes, flexi tickets and all promotional vouchers - All visits can be booked or reserved here.
To ensure the health and safety of our guests and staff, we would ask that if you are displaying any symptoms of Covid-19, or are living in an area currently subject to extended lockdown measures, you can rearrange your visit by contacting us directly at firstname.lastname@example.org. To find out about the health and safety measures in place to ensure we re-open safely, please click here. For further re-opening information, please click here.