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Know Before You Go

PRE-BOOKING IS ESSENTIAL - Please pre-book tickets online before you visit the attraction.

CASHLESS ATTRACTION - We are a cashless attraction. Please be ready to make on-site payments using a ‘contactless’ bank card. 

Frequently Asked Questions

Following a change in Government guidance, face coverings will no longer be required to visit.

Yes, if an employee has symptoms, or tests positive, they either work from home (if possible) or take sick leave for at least the recommended 5 days. We will continue to make LFT kits available, at our UK attractions or corporate sites, until current stocks are depleted. At Merlin Entertainments our guests and staff safety remain of paramount importance; and we’ll therefore continue to monitor and review this situation.

We are now cashless and only accept card payments throughout the attraction.

Ticket Information & Bookings

If you are looking to make a future booking, or have an existing booking please see instructions and clarifications below which may answer some of your more immediate questions:

Sea Life Birminghaml welcomes everyone from all age groups. Adult tickets apply to individuals aged 16 and over, while child tickets are for children aged 3 to 15. Children aged 2* or under can visit for free but must be booked in (free of charge).

For guests aged 15 or under, an accompanying adult (18 or over) is required. 

*Starting from February 2024, children under 2 enjoy free entry. This replaces previous policies

It is easy to revalidate your ticket to visit on a later date. You can change your ticket date via our booking portal, details of which you can find on your e-ticket. Our booking guarantee allows you to move your ticket up to three times, with the flexibility to move bookings up to 24 hours before your arrival time.

Click here to access the booking portal.

If your tickets were purchased through a third-party, please contact the provider directly.

We've made it even easier for our Merlin Annual Pass Holders to pre-book entry tickets. Click here for information on how to book.

Whilst legal restrictions have been lifted, we want to ensure we can offer you the best possible guest experience and we will continue to have reduced capacity at our attraction. This means that you will need to book into a time slot ahead of your visit. As spaces are limited, we strongly suggest you reserve tickets early for your preferred date and time. Please do not visit without a ticket and book your tickets online to guarantee entry.

Anyone wishing to visit, including promotional ticket holders, will need to pre-book a timed-entry ticket in advance before you visit our attraction.

This includes vouchers from one of our fin-tastic partners such as Kelloggs, Cadburys or Costa Coffee.

For any discount vouchers that states it cannot be used for online booking, this is no longer the case - all discount vouchers can and must now be used online. 

Click here for more information if you are still unsure how to pre-book a timeslot or ticket.

Book with confidence

Book with confidence

At Merlin, we recognise we’re all living in unprecedented and uncertain times, but that everyone also needs something a little magical to look forward to. Our ticket guarantee provides you with the confidence to book your ticket, safe in the knowledge that you can move it if anything interrupts your plans.

The guarantee is free of charge and you are covered in the event of:

  • The attraction you have booked being closed
  • UK Government restrictions on travel
  • You being unable to travel due to sickness and/or isolation 

You can change your ticket dates via our booking portal, details of which you can find on your e-ticket. *You can move an attraction ticket up to 3 times, with the flexibility to move bookings no later than 24 hours before your arrival time.

This guarantee applies to all standard and multi-attraction tickets but is not currently applicable to premium tickets.

*Multi-attraction tickets are valid for 90 days from the date of your first attraction visit. You can move the ticket up to 3 times within the 90 days. 


Book with confidence now