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Access and Facilities

Disabled Access

We have disabled access throughout the centre and disabled toilets are also available. For groups please be aware that for health and safety reasons we are only able to accommodate 10 wheelchairs within the attraction at any one time.

We can accommodate small mobility scooters.

Free Carer Policy

  • One carer goes free for every disabled guest who purchases a ticket. You must pre-book online as long as you bring proof of disability with you on the day of your visit. Proof can be a Doctors note, a blue badge or something that states the disability. When booking tickets, you can add a free carer ticket to your booking by scrolling down on the ticket page. The carer will be admitted free on the day when proof of disability is shown at admissions.

Access Guide

Contact us using a free British Sign Language (BSL) interpreter

Find out how on our SignLive Partnership page


        Guide Dogs are permitted in the centre. If you have an animal that you wish to donate, please contact, and our Curator will consider your donation. Please note that we will not be able to take every animal and please do not put your animals at risk by arriving at the attraction with them. 

        All visitors under the age of 14 must be accompanied by an adult over the age of 18.

        As the aquarium is indoors your visit will not be affected by the weather. However, please be aware that in peak season the queue may extend as far as the outside, where we can not guarantee the weather!