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Attraction location map

Coronavirus / Covid-19

20th March 2020

Covid-19 – Information for Guests:

The safety and wellbeing of our animals, guests and staff is our priority and we will take all necessary precautions to ensure their continued welfare. As such, and in line with general public health guidance, we have taken the decision to close the centre until further notice. 

COVID-19 CLOSURE – INFORMATION FOR GUESTS:

It is with great sadness that we announce the closure of the centre as of 20th March 2020 3pm.


Unfortunately we have had to temporarily close following advice from Public Health England in an effort to contain the coronavirus Covid-19. The move is consistent with the closure of other venues and postponement of events in order to prevent further outbreak. The attraction will remain closed until further notice.

PRE-BOOKED TICKETS:

If you have a current booking in the next 6 weeks, we will contact you directly. Please only contact us if absolutely necessary as this will delay the process otherwise. Thank you for understanding.

SCHOOL TRIPS:

Schools will be able to rebook their visit. To do so, please contact our call centre on 0121 634 2604.


Please know that we are extremely busy with calls and emails and are trying our best to respond to everyone as quickly as we can.


Thank you for your cooperation and understanding.

IMPORTANT - CENTRE CLOSURE

Unfortunately the centre is temporarily closed until further notice following advice from Public Health England to contain Covid-19.

If you have a current booking in the next 6 weeks, we will contact you directly. Please only contact us if absolutely necessary as this will delay the process otherwise. Thank you for understanding.