Skip to main content

Covid-19 Guest Information

UPDATE 07/04/21

SEA LIFE Birmingham remains temporarily closed but in line with the Government’s roadmap out of lockdown we plan to reopen from May 17th 2021. You can pre-book now and your tickets are covered by our Booking Guarantee.

For information about your booking please review the FAQs below to find out the best next steps and who to contact if you need further assistance.

Please keep checking our website and social media for the latest information.

Ticket Information & Bookings

Following the latest update from the UK Government on its response to COVID-19, The National SEA LIFE Centre Birmingham will remain temporarily closed in line with Government guidance.

In line with the Government’s roadmap out of lockdown we plan to reopen from May 17 2021. Please keep checking our website and social media channels for the latest information.

If you have booked a ticket to visit us and we are still closed, it is easy to revalidate your ticket to visit on a later date. You can change your ticket date via our booking portal, details of which you can find on your e-ticket. Our booking guarantee allows you to move your ticket up to five times, with the flexibility to move bookings up to the end of 2021.

If you have booked a ticket to visit us in the near future, your ticket may need to be revalidated if we are closed on your visit date and you will be able to rearrange your visit for a later date. Once we have an authorised re-opening date, we will be making tickets available to those customers to rebook, with varying extension dates based on the ticket type you have purchased.   

 

If your tickets were purchased through a third-party, we ask you to contact the company directly. If they require any information from us, please email our Guest Experience Team via our Facebook pages and we will be more than happy to help.  

Please get in touch with our team via our Facebook page.

If you have booked SUN Superdays tickets to visit SEA LIFE during a time that we are closed, your ticket will be revalidated so you can rearrange your visit for a later date. We’ll be extending the original booking period beyond 12th February.

Once a re-opening date is announced and tickets are back on sale, you will be able to re-book your visit by clicking here

Thank you for your patience, and we look forward to welcoming you to SEA LIFE... just a little later than originally planned!

If you have a Merlin Annual Pass please head over to https://www.merlinannualpass.co.uk/coronavirus for all pass related FAQs and the latest updates from the Merlin Annual Pass team.

All local annual passes that were still valid during the November 2020 lock-down period have been extended by just over 200 days, to cover the full closure period from 5th November to 30th May.

To calculate you new expiry date using our simple tool, please click here.

  • Click here to visit our Help Centre
  • Click here to visit our extensive FAQs page for further ticket queries
  • Click here to get in touch via our Facebook page for a faster response