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Covid-19 Guest Information

UPDATE 05.12.21

Following the recent update from the UK Government in response to COVID-19, we are following the latest guidance and will remain temporarily closed as a precautionary measure.   

We are in contact with the relevant authorities and will work to reopen the attraction to guests as soon as we are able to do so.   

When we re-open, pre-booking your visit online is essential for all guests (including passholders). The health and safety of our guests and staff is always our number one priority. In line with the latest Government guidance, we will continue to have a number of additional hygiene and safety measures in place, which you’ll see when you next visit.  

Thank you for your co-operation and understanding.    

Ticket Information & Bookings

Following the latest update from the UK Government on its response to COVID-19, The National SEA LIFE Centre Birmingham will remain temporarily closed in line with Government guidance.

We will continue to monitor the situation closely and reopen when we are able to do so.  Please keep checking our website and social media channels for the latest information.   

If you have booked a ticket to visit us in the near future, your ticket may need to be revalidated if we are closed on your visit date and you will be able to rearrange your visit for a later date. Once we have an authorised re-opening date, we will be making tickets available to those customers to rebook, with varying extension dates based on the ticket type you have purchased.   

 

If your tickets were purchased through a third-party, we ask you to contact the company directly. If they require any information from us, please email our Guest Experience Team via our Facebook pages and we will be more than happy to help.  

Please get in touch with our team via our Facebook page.

If you have booked SUN Superdays tickets to visit SEA LIFE during a time that we are closed, your ticket will be revalidated so you can rearrange your visit for a later date. We’ll be extending the original booking period beyond 12th February.

Once a re-opening date is announced and tickets are back on sale, you will be able to re-book your visit by clicking here

Thank you for your patience, and we look forward to welcoming you to SEA LIFE... just a little later than originally planned!

If you have a Merlin Annual Pass please head over to https://www.merlinannualpass.co.uk/coronavirus for all pass related FAQs and the latest updates from the Merlin Annual Pass team.

Due to the most recent closure we are reviewing the extension of all local annual passes and will communicate any updates as soon as possible.

We once again thank you for your patience with us during these strange times and look forward to seeing you all back again once we can reopen

  • Click here to visit our Help Centre
  • Click here to visit our extensive FAQs page for further ticket queries
  • Click here to get in touch via our Facebook page for a faster response