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Attraction location map

Meet Santa

FREE with your entry ticket!

Get into the festive spirit at our unmissable Christmas event!

Included with all entry tickets from 21st Nov -23rd Dec!

In an experience unique to Birmingham, come to the North Pole of the city in our Antarctic Ice Cave and meet the man himself as you look onto our family of cheeky Gentoo Penguins in the exclusive setting of our breath-taking chilly Ice Adventure area. 

  • Receive a free gift from Santa!
  • Take a journey on The Polar Express in our 4D film
  • Watch the penguins play and swim above Santa's grotto
  • Come face-to-fin with over 2,000 creatures

You'll discover how we make sure all of our creatures have a very Merry Fish-mas - it's the perfect festive experience this holiday season!

The ticket you are booking is for entry time to the attraction. You do not need to book to meet Santa or watch the Polar Express.

Hop on-board the Polar Express

Take a magical journey on the Polar Express in 4D

All guests can jump on-board the Polar Express FOR FREE and take an incredible adventure to the North Pole. 

We'e inviting you on an extraordinary 4D adventure this holiday season on THE POLAR EXPRESS™! When a doubting young boy takes an extraordinary train ride to the North Pole, he embarks on a journey of self-discovery that shows him that the wonder of life never fades for those who believe.  THE POLAR EXPRESS™ 4D Experience® is based on the inspiring and beloved Caldecott Medal winning children’s book by Chris Van Allsburg.

The cinema will be showing at regular times throughout the day. 

Useful Information

Meet Santa Dates

Santa will arrive at the Centre on the 23rd November and will be returning to the North Pole on the evening of the 23rd December, so that he's ready for Christmas Eve.

Meet Santa Times

Please note when purchasing tickets online the time slot you select is the time you enter the attraction. Pre-booking a time slot for Santa is not necessary, please take a look at the times below to plan your trip!

Annual Passes

Annual Pass holders will also get to Meet Santa included with their entry into the attraction, and do not need to pre-book for this. Annual Pass must be presented at admissions to gain entry.

Meet Santa Times

Santa is really busy and queues can be up to an hour. Be sure to plan ahead as he'll have to leave promptly to help the elves with gift wrapping after every slot! 

Monday - Friday (off-peak)

Saturday + Monday - Friday (peak)

Sunday 

11.00  – 11.45

12.00 – 12.45

13.00 – 13.30

14.15 – 14.45

15.00 -  15.45

10.00 – 10.45

11.00  – 11.45

12.00 – 12.45

13.00 – 13.45

14.00 – 14.45

15.00 -  15.45

16.00 – 16.45

17.00 - 17.45

11.00  – 11.45

12.00 – 12.45

13.00 – 13.30

14.15 – 14.45

15.00 -  15.45

16.00 – 16.45

 

 

 

WE ARE OPEN!

COVID-19 UPDATE: Following the latest UK Government update, we remain OPEN with the highest standard of health and safety measures in place. All guests, including Annual Passholders, still need to pre-book their tickets in advance.