Frequently Asked Questions

Opening times vary. Please see full opening times here.

No, any under 16s must be accompanied by someone over 18.

Unfortunately, we do not have any cloakroom facilities to store your belongings; this includes pushchairs.

We do not accept suitcases or large items of hand luggage into this attraction. If you arrive with these items, you will be directed to a left luggage service. The closest are at the London Eye ticket office or Waterloo station.

What we will accept:

Backpack Sizes 

Guests with handbags and small and standard sized backpacks*/daypacks* will still be accepted into the attractions. We will also continue to allow guests to bring in any bags/purchases from their time in London. They however cannot be stored.

*These backpacks are up to 30 litre capacity

What we will accept:

What if someone has luggage we don't accept:

Should a guest arrive with luggage that we aren’t able to allow into the attraction, they will need to take it to a left luggage facility in London. The closest are at the London Eye ticket office or Waterloo station.

You are more than welcome to bring a buggy into attraction as we are fully accessible with lifts throughout the aquarium. We also have a free buggy bay if you wish to leave your Buggy during peak seasons.

Yes, we have toilets available on every floor within the attraction, all of which include baby-changing facilities.

There are toilets located at the beginning of the attraction just after the glass shark walk. The second set of toilets are located after your trek through Rainforest Adventure. Finally, the last set of toilets are located just before the Ocean Invaders Zone. We have disabled access throughout.

We have baby-changing facilities located in all of our toilets except for the male toilets at the end of Rainforest Adventure. Please ask a member of staff for the nearest baby changing facilities on your visit.

SEA LIFE London is suitable for all ages. Please note, children under the age of 2* go free but the recommended age of the attraction is children aged 6 and over. 

Children 15 and under must be accompanied or supervised by an adult aged 18 years or over.

Please remember all tickets purchased are non-refundable so please be sure before purchasing your tickets.  For a full list of terms and conditions please follow the link provided.

*Effective from 20 July 2023 onwards, children under 2 will enjoy free entry. This replaces previous policies.

On average it will take you 1 to 1.5 hours to enjoy the full experience of SEA LIFE London Aquarium. However, this depends completely on you and how long you would like to enjoy our underwater world.

If at any time you need to leave the attraction, simply find the nearest team member and they will arrange for someone to help you to the nearest exit as soon as possible.

Yes you can, as we want you to take your memories of our creatures home with you. However, we do not permit the use of any flash photography as this can scare and harm our creatures. The use of tripods is also not permitted and if you wish to use a tripod you will need to arrange this with our press team.

We are now a cashless attraction. Please be ready to make on-site payments using a 'contactless' bank card.

The amount of money you save will vary depending on the day and time of your visit, tickets during peak times can sell out quickly so it's best to book online early to guarantee a spot and lock in a good deal.

Our peak times are busier periods at the attraction - peak days that are selling fast may be more expensive as availability is limited.

Book in advance to guarantee the best price for your tickets - prices vary and can go up as the date of your visit gets closer. You can save money by booking online and you'll also be guaranteed a spot.

Pricing is subject to change based on availability.

Get the best available rate when you purchase tickets online in advance versus on the day.

Ticket prices vary depending on the time, day, and ticket type you're booking - please see our Tickets and Prices page for full details.

Pricing is subject to change based on availability.

We have a range of different ticket types, please see our Tickets and Prices page for full details. Get our best available rate when you purchase tickets online in advance versus on the day.

No, we have no additional booking fee.

We strongly advise you pre-book online to ensure entry. Tickets purchased at the attraction on the day may be more expensive as availability is limited and we cannot guarantee entry, particularly during Peak. 

An Anytime Ticket gives you flexibility and allows you to arrive at any time on your chosen date. please see our Tickets and Prices page for full details.

No, you will receive an email ticket which will contain a barcode per ticket purchased and can be presented on a mobile for scanning on entry.

You can make changes to the date and time of your visit up to three times, subject to availability, through your portal.

For more information on booking portal, please click here.

Tickets are purchased on a non-refundable and non-transferable basis, as per our terms and conditions. We understand that some circumstances may result in your plans changing, and therefore can complete a change of date request.

To complete a change of date request please complete a form here

Please note: We are unable to assist with changing the date of tickets that have been purchased through third party companies or promotions.

One carer can go free to accompany a disabled guest, upon presenting one of the following forms of documentation:

• DLA/DWP/PIP award letter
• A Blue Badge
• International Proof of Disability (ISA (international symbol of access) or similar must be printed on it)

All visiting guests except for the carer require a purchased ticket.
The carer themselves must pre-book their entry by clicking here.
The carer ticket will be validated upon arrival at the attraction on the production of one of the above documents.
Please note: The carer must be 14+ years.

We offer a student discount through Student Beans. Please click here for more information.

For all of our ticket prices and to book please click here

When booking a combo ticket through our website, you will be asked to select a date and time. This date and time is for your visit here at SEA LIFE London Aquarium. From this date, you have 90 days to visit all the other attractions you have purchased. Entry is not guaranteed on the date of booking and is subject to that attraction’s capacity.

You then need to reserve your timeslot to the other attractions you have booked to ensure your entry to those attractions. You can reserve a timeslot for other attraction(s) via our Booking Portal.

You can reserve a timeslot to other attraction(s) via our Booking Portal. You can reschedule your booking up to 3 times from the date you visit SEA LIFE London Aquarium.

This is to ensure you have guaranteed entry to your chosen attraction(s) as each attraction has limited capacity and operate at a first come first serve basis. To avoid disappointment, please reserve your timeslot(s) via our Booking Portal at your earliest convenience.

The timeslot you reserved at the time of booking is for SEA LIFE London only. For guaranteed entry to other attraction(s), please ensure you reserve a timeslot for each attraction individually via our Booking Portal.

Your ticket is valid for 90 days from the date you visit SEA LIFE London Aquarium. Please book a timeslot for another date/time.

Yes - just head over to our Booking Portal. You can reschedule for free 3 times up to 1 hour prior to the date you are due to visit SEA LIFE London Aquarium.

Our address is - Riverside Building, County Hall, Westminster Bridge Rd, London SE1 7PB. Right next to the lastminute.com London Eye!

Those who are intending on driving to SEA LIFE London Aquarium, please be aware that we are located within central London and the Congestion Zone. For more information on the Congestion Zone and Charge, click here.

We also do not offer an on-site car park, however, Q-Park Westminster Car Park is located just a short distance away.

We are able to offer a discount of 15% to those that pre-book their parking with Q-Park Westminster.

To receive your discount please visit the Q Park website here and click on pre-booking to enter the promotional code 'SEALIFE'.

The nearest underground tube stations are Westminster and Waterloo.

Westminster tube is on the Circle, Jubilee and District lines. From Westminster, exit onto Westminster Bridge (Exit 1) and then cross over the Bridge. SEA LIFE London Aquarium is visible from the bridge.

Waterloo tube is on the Northern, Bakerloo, Waterloo & City lines. From Waterloo follow the exit signs for the South Bank (Exit 6) and walk towards the London Eye. SEA LIFE London Aquarium is in County Hall, next to the London Eye.

For more information visit the Transport for London Journey Planner website.

There are a large number of bus services which stop in the vicinity of Waterloo or Westminster Bridge Road (both accessible to SEA LIFE London Aquarium.)

For Westminster Bridge Road, take the 12, 53, 59, 76, 148, 159, 211 or 341.

For Belvedere Road (just behind SEA LIFE London, parallel to the South Bank), take the 77 or RV1.

For York Road (next to Waterloo and behind SEA LIFE London) take the 211, 77 or 381.

Many other buses stop in Waterloo Road, which is a few minutes walk from SEA LIFE London Aquarium. These include 1,4, 26, X68, 76, 168, 171, 172, 176, 188, 243, 507 and 638. 

For more information visit the Transport for London Journey Planner website.

The nearest train station is London Waterloo. From Waterloo follow the exit signs for the South Bank and walk towards the London Eye. SEA LIFE London Aquarium is in County Hall, next to the London Eye.

Charing Cross train station is also near to SEA LIFE London Aquarium. From Charing Cross take the exit next to platform 1 for Hungerford Bridge; go over the bridge and follow signs for Jubilee Gardens. Follow the river front past the London Eye and SEA LIFE London Aquarium is on your left.

You will be able to purchase photos taken within SEA LIFE London Aquarium.

If you have any queries regarding your photo purchase, please contact: support@pomvom.com 

If you purchased a photograph/s, you can get a downloadable copy of your photograph by entering your unique code on the ticket that you were given after the photograph was taken. 

If you have any queries regarding your photo purchase, please contact: support@pomvom.com 

Yes you can, as we want you to take your memories of our creatures home with you. However we do not permit the use of any flash photography as this can scare and harm our creatures. The use of tripods is also not permitted and if you wish to use a tripod you will need to arrange this with our press team. 

To purchase Friends and Family tickets for the SEA LIFE London Aquarium please visit here. Please note the Merlin Passholder must be attending on the day and produce a valid Merlin Pass to collect the tickets from Tickets Sales and Collection.

Please note: Merlin Passholders must click here to pre-book entry. As we are running at a limited capacity, this may mean spaces aren't always available. We strongly recommend reserving your Passholder tickets prior to booking your Friends and Family Tickets.

Terms:

• Each Merlin Passholder can purchase up to 5 Friends and Family tickets per visit.
• The Merlin Passholder must be in attendance for the Friends and Family tickets to be issued.
• Friends and Family Tickets are not available for Merlin Discovery Annual Passholders.
• Please check any Merlin Pass date restrictions to avoid disappointment. Please visit the Merlin Pass website here for more information.

SEA LIFE London Aquarium offers a discounted schools rate to UK pre-school, primary and secondary schools. We also offer discounted rates for Language Schools. Along with discounted rate, we offer free teacher ratios (dependant on the age of children)

Prices vary depending on the time of year you are visiting being Off Peak or Peak.

If you are interested in making a school booking, click here.

Our school lunch room can hold a maximum of 30 people and is available to book in advance. For school groups larger than 30, you will be required to split the group across the time slots available. This facility is extremely popular and does get booked up very quickly. Please note, we do not have a facility to store lunches or bags.

To enquire about this facility please complete a form here.

Unfortunately, we are not currently offering discounted tickets for group bookings. 

For a full list of tickets available to purchase, please visit here.

As part of limited time or special events at selected attractions, POP Badges with selected designs are sometimes available for guests and Merlin Annual Passholders. You can also swap POP Badges, which means if you have a badge and spot a member of our team with a badge on their lanyard with a design that you prefer, you can ask them to swap their badge for one of yours!

Due to the special nature of POP Badges and their exclusive designs, any badges in distribution are subject to availability for a limited time only, and as such availability cannot be guaranteed – all badges, except the starter badges received in new Gold or Platinum Merlin Annual Pass privilege packs, are limited editions so need to be snapped up quick!

If you have seen an attraction release information on a new badge, we recommend planning your visit to them in advance, ensuring a prompt arrival to increase your chance of adding one of these badges to your collection – remember, availability is not guaranteed and is subject to our fair swapping guide below.

When swapping, please remember to follow the Fair Swapping Guide for Collectors:

• Staff who have POP Badges are sometimes able to swap, however please be considerate if they are currently operating a ride or caring for our animals.
• Collectors are responsible for their personal collection of POP Badges and our attractions cannot be held accountable for any losses that may occur on the premises.
• For fair swapping, our POP Badge policy is 1 badge for 1 badge per swap, regardless of the POP Badge’s status or rarity.
• Be considerate of other people’s collections and do not pressure them to swap something they may want to hold onto for their personal collection.
• POP Badges are NOT for resale and hold no value. Do not pay someone for POP Badges as they are making unlawful profit from the attraction's intellectual property.