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Covid-19 – Information for Guests

Latest update

2nd December 2020

SEA LIFE London Aquarium re-opened on December 2nd with the highest standard of health and safety measures in place. 

The health and safety of our guests and team is always our number one priority. In line with Government guidelines, we will continue to have numerous measures in place including reduced capacities, clear social distancing measures, temperature checks, pre-booking online, cashless payments and enhanced cleaning procedures.
We ask all those guests who visit our attraction to observe closely our guidelines on maintaining a safe distance between each other and to maintain good hygiene practices and if they or any family member display any symptoms of COVID-19 we ask that they postpone their visit.

Ticket Questions

SEA LIFE London Aquarium re-opened on December 2nd with the highest standard of health and safety measures in place. 

If you have booked a ticket and our attraction is closed, your ticket is valid until 31st May 2021. 

If you purchased your ticket after 9th October 2020 please use the link on your ticket to rearrange your visit. 

If you purchased your ticket before 9th October 2020 please get in touch with our Guest Experience Team on SLLondon@merlinentertainments.biz including your Name and Booking Number in the email, and we will assist you further. We anticipate high email volumes over the next few days and appreciate your patience as our team works through all inquiries. 

If your tickets were purchased through a third-party, we ask you to contact the company directly. If they require any information from us, please email our Guest Experience Team and we will be more than happy to help. 

 

Please get in touch with our team on SLLondon@merlinentertainments.biz

No, pre-booking is essential as we have significantly reduced the daily ticketed capacity of our attraction to allow for social distancing and the best possible experience. All guests will need to pre-book their tickets online. If you already have a ticket, you will still need to book into a time slot here

Merlin Annual Pass Holders can click on the links below and pre-book entry. Every Pass Holder in attendance must pre-book their admission and present both the reservation and their valid Pass at the entrance. Under 3s must also pre-book admission. 

Please be advised that regular exclusion dates apply as per your Pass terms and conditions. 

Standard Merlin Annual Pass Holder Entry Reservation 

Premium Merlin Annual Pass Holder Entry Reservation 

Guest Questions

The health and safety of our guests and team is always our number one priority. As we look forward to welcoming guests back, our team will continue to create the memorable and exciting experiences we are known for, delivered in the safest possible way. In line with Government guidelines, we have numerous measures in place including reduced capacities, clear social distancing measures, temperature checks, pre-booking online, cashless payments and enhanced cleaning procedures

Yes, all guests will need to wear a face covering when visiting our attraction as a condition of entry. Face coverings are not required for children under the age of 11 or for people with certain health conditions and/or disabilities. In addition, visitors will see our guest-facing employees wearing Personal Protective Equipment including facemasks and visors.  Hygiene screens have been installed in front of many of our food stalls and shop counters, and we have installed social distancing markers throughout our attraction. 

We have implemented an extensive range of safety measures across the attractions. For more details, please see our Know Before You Go page

We’re restricting the number of guests who can visit each day, to ensure we can maintain social distancing in all areas of the attraction. 

Our toilet facilities will be open for guests and we have introduced new measures within these facilities to ensure spatial distancing. Enhanced cleaning will take place throughout the day.

Team members and guests are asked to participate in a temperature check using a non-touch thermometer. Anyone who is displaying a temperature above 37.8 degrees Celsius will unfortunately not be allowed to enter. In this event we will gladly rebook your visit when convenient and at no additional cost; we do not expect anyone to be penalised for doing the right thing.

Visitors with certain health conditions and disabilities related to higher bodily temperatures should speak to the attraction team upon arrival to ensure we can provide the correct assistance on an individual basis. If any member of your household is displaying COVID-19 symptoms, you should rebook your visit for another day.