Know Before You Go

Book online in advance and save up to 10%
Reschedule your tickets for free
Visit top 3 London attractions from just £45

Book online in advance and save up to 10%
Reschedule your tickets for free
Visit top 3 London attractions from just £45

[17th May 2021]

We are open and operating safely in line with the latest government guidance. You can pre-book tickets now and your tickets are covered by our booking guarantee. Further information can be found in our FAQs.

The health and safety of our guests and team is always our number one priority and our attraction is COVID-secure. As we look forward to welcoming guests back, our team will continue to create the memorable and exciting experiences we are known for, delivered in the safest possible way. In line with Government guidelines, we have numerous measures in place including reduced capacities, clear social distancing measures, temperature checks, pre-booking online, cashless payments and enhanced cleaning procedures. 

We have been awarded the VisitEngland ‘We’re Good to Go’ industry charter mark. This verifies that our attraction meets the Government and public health guidance on COVID-19 and that we have all the required health and safety processes in place to ensure you have a safe and enjoyable visit. 

Some of the measures set out below may be clearly visible to you from the moment you arrive and others require consideration from guests to help ensure everyone has a magical visit.

Please make sure you have made your booking online (including Annual Pass members). This includes pre- paying and selecting the date and time slot of your visit. Those with pre-purchased open-dated…

Book your time slot here

Before leaving home, please check our website and social media pages for the latest information.

We are now a cashless attraction. Please be ready to make on-site payments using a ‘contactless’ bank card

All guests over the age of 11 are required to wear a face covering/mask whilst in the attraction; these will be available to purchase at the attraction on the day of your visit.

Temperature checks are a condition of entry. Any person who is displaying a high temperature associated with fever will not be permitted into the attraction.

Please remain with your household or support bubble and follow our social distancing measures while visiting the attraction. Clear markers and signage have been installed to help guests keep a safe…

We have installed new hygiene screens at many of our service counters and food stalls to help physically separate visitors from team members.

We have introduced enhanced cleaning measures throughout the day, which seek to disinfect high-frequency touch points, such as service counters, flush handles, door handles, lift buttons and taps.